Chapter 2 Careers in Hospitality Walker Introduction to

Chapter 2 Careers in Hospitality Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

After Reading and Studying This Chapter, You Should Be Able to: n n n n Identify some of the possible career paths available in the hospitality industry Establish career goals Assess your own strengths and weaknesses Describe some of the potential careers in the hospitality and tourism industry Discuss aspects of professionalism Write a resume Prepare for an interview Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

What Is a Career Path? n n n Career progression available in each segment Progression varies Cross-training is critical Advancement must be timely to match employee development Career goals Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Is the Hospitality Industry Right for You? n n Based on quality of service Personal qualities needed: ¨ ¨ ¨ ¨ ¨ Honesty Willingness to work hard Team player Willingness to work long hours Ability to deal with stress Good decision-making skills Good communication skills Dedicated to exceptional service Desire to exceed guest expectations Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

What Do Recruiters Look for? n n n Service orientation Solid work experience Involvement in on-campus and professional organizations Positive outlook Good GPA Initiative Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Self-assessment n Personal SWOT analysis: ¨ Pinpoint strengths to maximize ¨ Pinpoint weaknesses to minimize ¨ Pinpoint opportunities to use to your advantage ¨ Pinpoint threats to neutralize n www. queendom. com Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Professionalism and Etiquette n n n Companies’ expectations vary but must be met Dress/attire Etiquette is how we behave and make others feel comfortable First impressions are critical Table manners Treat others with dignity and respect Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Professional Organizations and Associations n Visit the following organizations’ websites for more information: ¨ The International Council on Hospitality Education ¨ National Restaurant Association ¨ American Hotel and Lodging Association ¨ International Special Events Society ¨ Professional Convention Management Association ¨ National Society of Minorities in Hospitality ¨ Hotel Sales and Marketing International Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Ethics n n Set of moral principles and values that people use to make decisions about right and wrong Basic common values: ¨ ¨ ¨ n n Integrity Respect for human life Self-control Honesty Courage Golden rule Reasonable person standard Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Social Responsibility of Business n Issues include: ¨ Truth in menu ¨ Nutrition and obesity ¨ Atkins diet ¨ Recycling ¨ Ronald Mc. Donald House Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Careers in Travel and Tourism Air n Sea n Rail n Auto n Attractions n Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Careers in Restaurants Restaurant industry employs over 12 million people n Management positions: n Owner ¨ President/vice president ¨ General manager ¨ Restaurant manager ¨ Bar manager ¨ Kitchen manager ¨ Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Figure 2 -1 Example of a Career Path in Travel and Tourism Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Careers in Managed Services $25 billion industry n Provider/client relationship n Foodservice operation is a support service, not the primary operation n Batch cooking is the norm n Managers have expanded responsibilities n Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Careers in Lodging n n 3. 5 million hotel rooms in North America Management positions: ¨ ¨ ¨ n Management trainee General manager Rooms manager Director of marketing and sales Director of human resources Director of finance For more information about careers in lodging, visit www. careers. hyatt. com Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Careers in Club Management n n Club Managers of America Association Customer is paying for a membership that includes a variety of services, from golf to fine dining Availability of a career path is contingent on the employee and the opportunities Positions: ¨ ¨ General manager Banquet manager Kitchen manager Bar manager Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Careers in Conventions and Expositions Convention planners n Convention managers n Responsibilities include: n ¨ Staffing ¨ Sales ¨ Registration ¨ Marketing ¨ Other Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Careers in Meeting Planning, Event Management, and Catering n Meeting planning: n ¨ Event planner ¨ Meeting manager ¨ Conference coordinator ¨ Convention planning Walker: Introduction to Hospitality Management, 2 nd edition Event management: ¨ Weddings ¨ Parties ¨ Corporate events ¨ Bar mitzvahs n Catering ¨ Entrepreneurial © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Figure 2 -10 A Career Path as a Catering Manager Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Careers in Recreation and Leisure n Organizing recreational activities: ¨ Aerobics ¨ Arts and crafts ¨ Little League baseball ¨ Tennis ¨ Various camps n State and local PRT Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Careers in Amusement and Theme Parks n n n n 350, 000 workers employed Designers and artists Inspectors and repairers Scientists Human resource personnel Public relations personnel Food and beverage personnel Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Figure 2 -11 A Career Path in Recreation, Leisure, and Amusement and Theme Parks Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Careers in Gaming n n n 11 states have commercial casino gambling 29 states authorize Native American casino-style gambling Positions include: ¨ ¨ ¨ Dealer Slot attendant Marketing director Casino surveillance General manager Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Careers in Allied Areas n Suppliers: ¨ Food and beverage ¨ Furniture ¨ Furnishing and equipment Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Figure 2 -13 Career Path in Allied Areas Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Internships, Mentoring, and Shadowing n Internships and co-ops: ¨ Supervised n Mentoring: ¨ Someone n practical training assigned to show you the ropes Shadowing: ¨ Gain Walker: Introduction to Hospitality Management, 2 nd edition familiarity with a particular job or jobs © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Resumes n n Good resume is a must Should include: ¨ Heading with contact ¨ Career objective ¨ Career experience ¨ Accomplishments ¨ Education ¨ References n n n information Cover letter Academic record Extracurricular activities Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

How to Interview n Match yourself to the job n Match knowledge, skills, and abilities to posted position n Prepare n Do your homework on company Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

How to Interview (cont. ) Be ready to ask questions n Dress for the job you want n Arrive early n Be polite n Send a thank-you note n Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.

Trends On-campus recruiting n Cutting cost on training n 50 -hour workweek to minimize burnout n Professionalism n Ethical standards n Walker: Introduction to Hospitality Management, 2 nd edition © 2007 Pearson Education, Upper Saddle River, NJ 07458. All Rights Reserved.