Chapter 2 Business Processes Information Systems and Information
Chapter 2 Business Processes, Information Systems, and Information Copyright © 2015 Pearson Education, Inc. 2 -1
Learning Objectives Q 1. What is a business process? Q 2. What is an information system? Q 3. How do business processes and information systems relate? Q 4. How do structured and dynamic processes vary? Q 5. What is information? Q 6. What are necessary data characteristics? Copyright © 2015 Pearson Education, Inc. 2 -2
What Is a Business Process? • Sequence of activities for accomplishing a function – Activities are tasks within a business process Copyright © 2015 Pearson Education, Inc. 2 -3
What Is a Business Process? • Documenting business processes – Business Process Model and Notation (BPMN) • Global standard for documentation – Roles and Actors – Swimlanes Copyright © 2015 Pearson Education, Inc. 2 -4
What Is a Business Process? • Documenting business processes using BPMN Copyright © 2015 Pearson Education, Inc. 2 -5
What Is a Business Process? • Documenting business processes using BPMN Copyright © 2015 Pearson Education, Inc. 2 -6
What Is a Business Process? • Documenting business processes using BPMN – How much detail is enough? • Avoid ambiguity Copyright © 2015 Pearson Education, Inc. 2 -7
What Is a Business Process? • Why do organizations standardize business processes? – Enforce policies – Produce consistent results – Scalable – Reduce risk Copyright © 2015 Pearson Education, Inc. 2 -8
What Is a Business Process? • Sequence of activities to accomplish a function – Standardized using BPMN Copyright © 2015 Pearson Education, Inc. 2 -9
What Is an Information System? • System – Group of components interacting to achieve some purpose • Information system – Group of components to produce information – Five components • Computer hardware, software, data, procedures, and people Copyright © 2015 Pearson Education, Inc. 2 -10
What Is an Information System? • Five components of an information system Copyright © 2015 Pearson Education, Inc. 2 -11
What Is an Information System? • How Can I Use the Five-Component Model? – Recognize that you are the key – Make each component work – Estimate the scope of new information systems – Order components by difficulty and disruption Copyright © 2015 Pearson Education, Inc. 2 -12
How Do Business Processes and Information Systems Relate? Copyright © 2015 Pearson Education, Inc. 2 -13
How Do Business Processes and Information Systems Relate? • An Information System can support several processes Copyright © 2015 Pearson Education, Inc. 2 -14
How Do Business Processes and Information Systems Relate? • The Role of Procedures – Set of instructions for a person to follow when operating an IS – Different procedure for different processes Copyright © 2015 Pearson Education, Inc. 2 -15
How Do Structured and Dynamic Processes Vary? • Characteristics of Structure Processes • Characteristics of Dynamic Processes Copyright © 2015 Pearson Education, Inc. 2 -16
What Is Information? • Information – Knowledge derived from data – Data presented in a meaningful context – Processed data – A difference that makes a difference Copyright © 2015 Pearson Education, Inc. 2 -17
What Is Information? • Common elements in the definitions – Information: • Is not data, it is more • Varies from person to person • Is located inside of you Copyright © 2015 Pearson Education, Inc. 2 -18
What Is Information? • How can I use these ideas about information? – Assume it is hard to communicate – Recognize that all new information systems are frustrating at first – Understand how to be effective on a team – Stay curious Copyright © 2015 Pearson Education, Inc. 2 -19
What Are Necessary Data Characteristics? • Accurate • Timely • Relevant – To context – To subject • Just sufficient • Worth its cost Copyright © 2015 Pearson Education, Inc. 2 -20
Ethics Guide • Informing About Misinforming – Consider the scenario – Discussion Questions Copyright © 2015 Pearson Education, Inc. 2 -21
Conclusion Q 1. What is a business process? Q 2. What is an information system? Q 3. How do business processes and information systems relate? Q 4. How do structured and dynamic processes vary? Q 5. What is information? Q 6. What are necessary data characteristics? Copyright © 2015 Pearson Education, Inc. 2 -22
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