Chapter 16 Learning Objectives 1 Define highperformance work

Chapter 16 Learning Objectives 1. Define high-performance work systems and identify the elements of such a system. 2. Summarize the outcomes of a highperformance work system. 3. Describe the conditions that create a highperformance work system. 4. Explain how human resource management can contribute to high performance.

Chapter 16 Learning Objectives (continued) 5. Discuss the role of HRM technology in high -performance work systems. 6. Summarize ways to measure the effectiveness of human resource management.

Elements of a High-Performance Work System

HPWS Outcomes

Conditions that Contribute to High Performance • • Teamwork and active participation Knowledge sharing Cutting edge technology Job Satisfaction Constant Feedback Ongoing training Employee rewards and compensation tied to company performance • Ethics

Employee Performance and HPWS

HRM Technology – Transaction Processing – Documents HR decisions and practices – Decision Support Systems – Helps with problem solving – Expert Systems – Establishes decision rules applied in making decisions – HRIS - Relational Databases that can be integrated – E-HRM – Online employee services promoting self service

Measuring the Effectiveness of Human Resource Management

Analyzing the Effect of HRM Programs Improving HR performance • Greater efficiency – means the HR department uses fewer and less-costly resources to perform its functions. • Greater effectiveness – means that what the HR department does has a more beneficial effect on employees and the organization’s performance.