Chapter 14 Teamwork and Leadership Copyright 2013 Wolters

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Chapter 14: Teamwork and Leadership Copyright © 2013 Wolters Kluwer Health | Lippincott Williams

Chapter 14: Teamwork and Leadership Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins

Types of Health Care Teams • Administrative • Medical emergency • Hospital patient care

Types of Health Care Teams • Administrative • Medical emergency • Hospital patient care • Physician’s office • Outpatient care Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins

Definition of a Team • Team Composition – Two or more individuals organized to

Definition of a Team • Team Composition – Two or more individuals organized to function cooperatively – Members focused on the same results – Health care team: professionals with a variety of: • Health-related backgrounds • Education • Experiences Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins

Definition of a Team (cont’d) • One-Profession Team: Nursing Team Example – Registered nurses

Definition of a Team (cont’d) • One-Profession Team: Nursing Team Example – Registered nurses (RNs)—team leaders – Licensed practical nurses (LPNs) – Licensed vocational nurses (LVNs) – Certified nursing assistants (CNAs) Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins

Definition of a Team (cont’d) • Multidisciplinary Team – Cooperative group of professionals with

Definition of a Team (cont’d) • Multidisciplinary Team – Cooperative group of professionals with different: • Qualifications • Skills • Areas of expertise – Team members complement one another – Provide comprehensive health care – Example: cardiac rehabilitation team Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins

Definition of a Team (cont’d) • Elements of Team Structure – Team purpose –

Definition of a Team (cont’d) • Elements of Team Structure – Team purpose – Team goals – Team members’ roles – Team functions Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins

Definition of a Team (cont’d) • Team Purpose – What is the reason for

Definition of a Team (cont’d) • Team Purpose – What is the reason for the team? – What does it hope to accomplish? – Points all members in right direction – Determines how team should develop & move forward – For health care team: to provide or support patient care Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins

Definition of a Team (cont’d) • Team Goals – Common goals or objectives –

Definition of a Team (cont’d) • Team Goals – Common goals or objectives – Decisions not made independently – Focus on best interest of team – Willingness to listen to opinions of other members Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins

Definition of a Team (cont’d) • Team Members’ Roles – Team leader – Recorder

Definition of a Team (cont’d) • Team Members’ Roles – Team leader – Recorder or secretary – Spokesperson – Resource – Implementers Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins

Definition of a Team (cont’d) • Team Functions – Activities carried out to meet

Definition of a Team (cont’d) • Team Functions – Activities carried out to meet goals – Unique skills & experiences matched to tasks – Effectiveness of individual impacts all others Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins

Definition of a Team (cont’d) • Required Ingredients for Effective Teamwork – Open &

Definition of a Team (cont’d) • Required Ingredients for Effective Teamwork – Open & honest communication – Sufficient organizational resources – Mutual support – Understanding & recognizing role & function of each member Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins

Definition of a Team (cont’d) • Guidelines for Preparing Team Meetings – Set meeting

Definition of a Team (cont’d) • Guidelines for Preparing Team Meetings – Set meeting time & place in advance – Choose a day & time when all members are available – For regular meetings, schedule for same day & time – Distribute agenda before meeting Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins

Definition of a Team (cont’d) • Group Communication – Listen with full attention to

Definition of a Team (cont’d) • Group Communication – Listen with full attention to other members – Express ideas as clearly as possible – Encourage feedback on all ideas – Avoid letting negative emotions cloud communications Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins

Definition of a Team (cont’d) • Tips for Contributing to a Team – Remember

Definition of a Team (cont’d) • Tips for Contributing to a Team – Remember group dynamics (how members relate to each other) – Encourage contributions from everyone – Avoid letting one member dominate Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins

Definition of a Team (cont’d) • Sources of Conflict – Substance vs. personality differences

Definition of a Team (cont’d) • Sources of Conflict – Substance vs. personality differences – Independent work & limited group conversation – Atmosphere of distrust & suspicion – Differences in: • Training • Knowledge • Experience – Competitive work environment Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins

Definition of a Team (cont’d) • Managing Conflict: Steps in Problem Solving – Assessing

Definition of a Team (cont’d) • Managing Conflict: Steps in Problem Solving – Assessing – Diagnosing – Creating a plan – Implementing the plan – Evaluating the plan – Modifying the plan (if necessary) Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins

Leadership • Definition of Leadership – The ability to influence others while working toward

Leadership • Definition of Leadership – The ability to influence others while working toward a vision or goal Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins

Leadership (cont’d) • Characteristics of Successful Health Care Leaders – Understand complexity of coordinated

Leadership (cont’d) • Characteristics of Successful Health Care Leaders – Understand complexity of coordinated care – Remain open to different points of view – Understand interdependency of health care team Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins

Leadership (cont’d) • Leadership Skills – Communication – Problem solving – Management – Self

Leadership (cont’d) • Leadership Skills – Communication – Problem solving – Management – Self evaluation Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins

Leadership (cont’d) • Leadership Styles – Autocratic (directive) • Leader controls decisions & activities

Leadership (cont’d) • Leadership Styles – Autocratic (directive) • Leader controls decisions & activities – Democratic • Leader shares decisions & activities – Laissez-faire (non-directive) • Leader hands over power to group Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins

Leadership (cont’d) • Leadership and Management: Four Functions of Managers – Planning – Organizing

Leadership (cont’d) • Leadership and Management: Four Functions of Managers – Planning – Organizing – Directing – Controlling Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins

Leadership (cont’d) • Preparing for a Leadership Role – Identify your strengths – Evaluate

Leadership (cont’d) • Preparing for a Leadership Role – Identify your strengths – Evaluate how you accomplish work – Clarify your values – Assume responsibility for relationships Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins

Teamwork Teamwork Actions that Facilitate Teamwork Listen andTeamwork Teamwork Actions that Facilitate Teamwork Listen and
Teamwork Teamwork Lean Temple What is Teamwork BeforeTeamwork Teamwork Lean Temple What is Teamwork Before
Teamwork Teamwork Lean Temple What is Teamwork BeforeTeamwork Teamwork Lean Temple What is Teamwork Before
Teamwork Teamwork Lean Temple What is Teamwork BeforeTeamwork Teamwork Lean Temple What is Teamwork Before
Teamwork Teamwork Lean Temple What is Teamwork BeforeTeamwork Teamwork Lean Temple What is Teamwork Before
Teamwork Teamwork Lean Temple What is Teamwork BeforeTeamwork Teamwork Lean Temple What is Teamwork Before
LIPPINCOTT WILLIAMS WILKINS WOLTERS KLUWER MISSION Wolters KluwerLIPPINCOTT WILLIAMS WILKINS WOLTERS KLUWER MISSION Wolters Kluwer
Teamwork and ProblemSolving Skills Chapter 4 Teamwork andTeamwork and ProblemSolving Skills Chapter 4 Teamwork and
Teamwork and ProblemSolving Skills Chapter 4 Teamwork andTeamwork and ProblemSolving Skills Chapter 4 Teamwork and
Teamwork and ProblemSolving Skills Chapter 4 Teamwork andTeamwork and ProblemSolving Skills Chapter 4 Teamwork and
Teamwork and ProblemSolving Skills Chapter 4 Teamwork andTeamwork and ProblemSolving Skills Chapter 4 Teamwork and
Chapter 18 Teamwork Teamwork l Over the pastChapter 18 Teamwork Teamwork l Over the past
TEAMWORK AND WORK HABITS TEAMWORK AND WORK HABITSTEAMWORK AND WORK HABITS TEAMWORK AND WORK HABITS
Chapter 4 Health and Illness Copyright 2013 WoltersChapter 4 Health and Illness Copyright 2013 Wolters
Chapter 12 Immunity and Healing Copyright 2013 WoltersChapter 12 Immunity and Healing Copyright 2013 Wolters
Chapter 8 Therapy and Rehabilitation Copyright 2013 WoltersChapter 8 Therapy and Rehabilitation Copyright 2013 Wolters
Chapter 3 Laws and Ethics Copyright 2013 WoltersChapter 3 Laws and Ethics Copyright 2013 Wolters
Chapter 6 Culture and Ethnicity Copyright 2013 WoltersChapter 6 Culture and Ethnicity Copyright 2013 Wolters
Teamwork And Building Team Teamwork in the UKTeamwork And Building Team Teamwork in the UK
TEAMWORK Teamwork divides the task and multiplies theTEAMWORK Teamwork divides the task and multiplies the
Teamwork Teamwork and motivation Some motivational theorists haveTeamwork Teamwork and motivation Some motivational theorists have