CHAPTER 13 Communications Limmer et al Emergency Care

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CHAPTER 13 Communications Limmer et al. , Emergency Care Update, 10 th Edition ©

CHAPTER 13 Communications Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Three Types of EMS Communication Radio communication Verbal reports Interpersonal Limmer et al. ,

Three Types of EMS Communication Radio communication Verbal reports Interpersonal Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Components of a Radio Communication System Base station Two-way mobile radio Portable radio Limmer

Components of a Radio Communication System Base station Two-way mobile radio Portable radio Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Base Station Limmer et al. , Emergency Care Update, 10 th Edition © 2007

Base Station Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Mobile Two-Way Radios Limmer et al. , Emergency Care Update, 10 th Edition ©

Mobile Two-Way Radios Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Portable Radios Limmer et al. , Emergency Care Update, 10 th Edition © 2007

Portable Radios Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Radio System Components Repeaters Digital radio equipment Cellular telephones Limmer et al. , Emergency

Radio System Components Repeaters Digital radio equipment Cellular telephones Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Radio System Maintenance Backup radio system in case of equipment failure Daily radio checks

Radio System Maintenance Backup radio system in case of equipment failure Daily radio checks and battery charging Maintenance by qualified technicians Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Radio System Components Radio frequencies are assigned and licensed by the FCC (Federal Communications

Radio System Components Radio frequencies are assigned and licensed by the FCC (Federal Communications Commission) Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Communication Principles Limmer et al. , Emergency Care Update, 10 th Edition © 2007

Communication Principles Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Communication Principles Radio reports must be concise, organized, and pertinent. Limmer et al. ,

Communication Principles Radio reports must be concise, organized, and pertinent. Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Communication Principles Listen before transmitting. Press “Push To Talk (PTT) button one second before

Communication Principles Listen before transmitting. Press “Push To Talk (PTT) button one second before speaking. Speak slowly and clearly. Avoid slang, codes, and profanity. Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Communication Principles Do not give a patient's name over the air. Consider using landline

Communication Principles Do not give a patient's name over the air. Consider using landline or cell phone for privacy. Provide objective information. See Table 13 -1 for details. Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Communication with Medical Direction and Dispatch (Interpersonal Communication) Limmer et al. , Emergency Care

Communication with Medical Direction and Dispatch (Interpersonal Communication) Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Reasons to Communicate with Dispatch Location of call and information When en route to

Reasons to Communicate with Dispatch Location of call and information When en route to scene When arrive at the scene When en route to hospital Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Reasons to Communicate with Dispatch To: Advise when at hospital Advise when leaving hospital

Reasons to Communicate with Dispatch To: Advise when at hospital Advise when leaving hospital Report unusual situations Request assistance Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Reasons to Communicate with Medical Direction Consultation Obtaining orders for medications/ interventions Limmer et

Reasons to Communicate with Medical Direction Consultation Obtaining orders for medications/ interventions Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Medical Radio Report Provides patient information to hospital Allows hospital time to prepare Quality

Medical Radio Report Provides patient information to hospital Allows hospital time to prepare Quality report “paints a picture” of the patient with words Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Radio Report Content Unit and level of provider Estimated time of arrival Patient's age

Radio Report Content Unit and level of provider Estimated time of arrival Patient's age and sex Chief complaint Continued… Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Radio Report Content Brief, pertinent history of present illness Major past illnesses Mental status

Radio Report Content Brief, pertinent history of present illness Major past illnesses Mental status Vital signs Continued… Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Radio Report Content Pertinent findings of the physical exam Emergency medical care given Response

Radio Report Content Pertinent findings of the physical exam Emergency medical care given Response to emergency medical care Questions/orders from medical control Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Communication with Medical Direction After receiving an order: Repeat the order back word-for-word. Question

Communication with Medical Direction After receiving an order: Repeat the order back word-for-word. Question orders that are unclear or appear to be inappropriate. Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Verbal Communication: At the Hospital Limmer et al. , Emergency Care Update, 10 th

Verbal Communication: At the Hospital Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Verbal Communication: At the Hospital Introduce the patient by name (if known). Summarize information

Verbal Communication: At the Hospital Introduce the patient by name (if known). Summarize information from the radio report. Continued… Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Verbal Communication: At the Hospital Provide any additional information and changes since radio report

Verbal Communication: At the Hospital Provide any additional information and changes since radio report Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Interpersonal Communication Limmer et al. , Emergency Care Update, 10 th Edition © 2007

Interpersonal Communication Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Maintain eye contact. Limmer et al. , Emergency Care Update, 10 th Edition ©

Maintain eye contact. Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Be aware of your positioning and body language. Limmer et al. , Emergency Care

Be aware of your positioning and body language. Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Interpersonal Communication Principles Be honest. Use language the patient can understand. Limmer et al.

Interpersonal Communication Principles Be honest. Use language the patient can understand. Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Interpersonal Communication Principles Use the patient's proper name. Ask the patient what he/she wants

Interpersonal Communication Principles Use the patient's proper name. Ask the patient what he/she wants to be called. Act and speak in a calm, confident manner. Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Interpersonal Communication Principles Allow the patient enough time to answer each question. LISTEN! Limmer

Interpersonal Communication Principles Allow the patient enough time to answer each question. LISTEN! Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Interpersonal Communication Principles Be aware of disabilities that impair communication. Interpreters may be needed

Interpersonal Communication Principles Be aware of disabilities that impair communication. Interpreters may be needed with non-English-speaking persons. Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Pediatric Note It is often best to involve parents when communicating with a child.

Pediatric Note It is often best to involve parents when communicating with a child. Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Interpersonal Communication Principles Elderly patients may have visual or auditory deficits. Limmer et al.

Interpersonal Communication Principles Elderly patients may have visual or auditory deficits. Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

Review Questions 1. List the required elements of a radio report. 2. Describe ways

Review Questions 1. List the required elements of a radio report. 2. Describe ways to improve interpersonal communication. Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

STREET SCENES What type of scene safety do you want to know from the

STREET SCENES What type of scene safety do you want to know from the sheriff’s deputy? Should you contact the First Responders or wait until they contact you? Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

STREET SCENES What patient information would be helpful to know? What information should be

STREET SCENES What patient information would be helpful to know? What information should be provided to the incident commander upon arrival? Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

STREET SCENES What type of coordinated effort between Ambulance 40 and Fire Rescue 8

STREET SCENES What type of coordinated effort between Ambulance 40 and Fire Rescue 8 should be done to ensure the best care? Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

STREET SCENES What information about both the patient’s condition and the landing zone need

STREET SCENES What information about both the patient’s condition and the landing zone need to be relayed to the helicopter? Limmer et al. , Emergency Care Update, 10 th Edition © 2007 by Pearson Education, Inc. Upper Saddle River, NJ

CHAPTER 1 Introduction to Emergency Medical Care LimmerCHAPTER 1 Introduction to Emergency Medical Care Limmer
CHAPTER 17 Cardiac Emergencies Limmer et al EmergencyCHAPTER 17 Cardiac Emergencies Limmer et al Emergency
CHAPTER 7 Scene SizeUp Limmer et al EmergencyCHAPTER 7 Scene SizeUp Limmer et al Emergency
CHAPTER 16 Respiratory Emergencies Limmer et al EmergencyCHAPTER 16 Respiratory Emergencies Limmer et al Emergency
Emergency Communications Agenda Emergency Communications Single Station SpontaneousEmergency Communications Agenda Emergency Communications Single Station Spontaneous
PREHOSPITAL EMERGENCY CARE TENTH EDITION 1 Emergency CarePREHOSPITAL EMERGENCY CARE TENTH EDITION 1 Emergency Care
Introduction to Emergency Medical Care 1 Emergency CareIntroduction to Emergency Medical Care 1 Emergency Care
Introduction to Emergency Medical Care 1 Emergency CareIntroduction to Emergency Medical Care 1 Emergency Care
Introduction to Emergency Medical Care 1 Emergency CareIntroduction to Emergency Medical Care 1 Emergency Care
Urgent Emergency Care Review IMAS Urgent Emergency CareUrgent Emergency Care Review IMAS Urgent Emergency Care
Introduction to Emergency Care Lesson 1 Emergency CareIntroduction to Emergency Care Lesson 1 Emergency Care
Introduction to Emergency Medical Care 1 Emergency CareIntroduction to Emergency Medical Care 1 Emergency Care
Introduction to Emergency Medical Care 1 Emergency CareIntroduction to Emergency Medical Care 1 Emergency Care
Introduction to Emergency Medical Care 1 Emergency CareIntroduction to Emergency Medical Care 1 Emergency Care
CHAPTER 21 Poisoning and Overdose Emergencies Limmer etCHAPTER 21 Poisoning and Overdose Emergencies Limmer et
CHAPTER 11 Assessment of the Medical Patient LimmerCHAPTER 11 Assessment of the Medical Patient Limmer
Chapter 23 Behavioral Emergencies DOT Directory Limmer etChapter 23 Behavioral Emergencies DOT Directory Limmer et
CHAPTER 24 Obstetric and Gynecological Emergencies Limmer etCHAPTER 24 Obstetric and Gynecological Emergencies Limmer et
CHAPTER 10 Assessment of the Trauma Patient LimmerCHAPTER 10 Assessment of the Trauma Patient Limmer
Chapter 14 Cardiac and Respiratory Emergencies Limmer FirstChapter 14 Cardiac and Respiratory Emergencies Limmer First
Chapter 6 Breathing and Ventilation Limmer First ResponderChapter 6 Breathing and Ventilation Limmer First Responder
CHAPTER 18 Acute Abdominal Emergencies Limmer et alCHAPTER 18 Acute Abdominal Emergencies Limmer et al
CHAPTER 8 The Initial Assessment Limmer et alCHAPTER 8 The Initial Assessment Limmer et al
CHAPTER 24 Obstetric and Gynecological Emergencies Limmer etCHAPTER 24 Obstetric and Gynecological Emergencies Limmer et