Chapter 12 Understanding Work Teams Robbins et al

Chapter 12 Understanding Work Teams Robbins et al. , Fundamentals of Management, 4 th Canadian Edition © 2005 Pearson Education Canada, Inc. 1

Perception n n Robbins et al. , Fundamentals of Management, 4 th Canadian Edition © 2005 Pearson Education Canada, Inc. Process Organizing Interpreting Impressions Meaning to the environment 2

Factors That Can Influence Perception n The perceiver The situation The target Robbins et al. , Fundamentals of Management, 4 th Canadian Edition © 2005 Pearson Education Canada, Inc. 3

Selectivity Self-Fulfilling Prophecy Assumed Similarity Judgmental Shortcuts Halo Effect Robbins et al. , Fundamentals of Management, 4 th Canadian Edition © 2005 Pearson Education Canada, Inc. Stereotyping 4

Managers and Perception n n Robbins et al. , Fundamentals of Management, 4 th Canadian Edition © 2005 Pearson Education Canada, Inc. People react to perceptions Reality is perception 5

Shaping Behaviour n n Positive reinforcement Negative reinforcement Punishment Extinction Robbins et al. , Fundamentals of Management, 4 th Canadian Edition © 2005 Pearson Education Canada, Inc. 6

Attitudes and Behaviour n Consistent n Alignment n “Walk the Talk” Robbins et al. , Fundamentals of Management, 4 th Canadian Edition © 2005 Pearson Education Canada, Inc. 7

Group Two or more interacting and interdependent individuals who come together to achieve objectives Robbins et al. , Fundamentals of Management, 4 th Canadian Edition © 2005 Pearson Education Canada, Inc. 8

Basic Group Concepts n Group roles n n n Set of expected behaviour patterns Attributable to someone who occupies a given position in a social unit Group norms n n Acceptable standards Shared by group members Robbins et al. , Fundamentals of Management, 4 th Canadian Edition © 2005 Pearson Education Canada, Inc. 9

Formal Status Basic Group Concepts (continued) Informal Large Size Small Robbins et al. , Fundamentals of Management, 4 th Canadian Edition © 2005 Pearson Education Canada, Inc. 10

Alignment of Group and Org. Goals Cohesiveness-Productivity Relationship High Cohesiveness Low High Strong Increase in Productivity Moderate Increase in Productivity Low Decrease in Productivity No Significant Effect on Productivity Robbins et al. , Fundamentals of Management, 4 th Canadian Edition © 2005 Pearson Education Canada, Inc. 11

Forming Stages of Team Development Storming Norming Performing Adjourning Robbins et al. , Fundamentals of Management, 4 th Canadian Edition © 2005 Pearson Education Canada, Inc. 12

Teams vs. Collective performance Goal Positive Synergy Individual and mutual Complementary Accountability Skills Robbins et al. , Fundamentals of Management, 4 th Canadian Edition © 2005 Pearson Education Canada, Inc. Groups Share information Neutral Individual Random and varied 13

Clear Goals Unified Commitment Relevant Skills Good Communication Effective Teams Negotiating Skills Mutual Trust Effective Leadership Internal Support Robbins et al. , Fundamentals of Management, 4 th Canadian Edition © 2005 Pearson Education Canada, Inc. External Support 14

Reinvigorating Mature Teams Prepare Train Team Encourage Robbins et al. , Fundamentals of Management, 4 th Canadian Edition © 2005 Pearson Education Canada, Inc. 15