Chapter 12 Develop the Knowledge Management System 1

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Chapter 12 Develop the Knowledge Management System

Chapter 12 Develop the Knowledge Management System

1 2 7 layers KM 3 Architecture 4 5 6 Chapter 12 7 �Knowledge

1 2 7 layers KM 3 Architecture 4 5 6 Chapter 12 7 �Knowledge Management 2

Layer 1 : Interface Layer n What user actually see. . . n Channels

Layer 1 : Interface Layer n What user actually see. . . n Channels for Tacit and Explicit Knowledge n Platform Independent n Learning from intranets organize information and assembly it in a consistent, logical, and systematic manner. • Chapter 12 �Knowledge Management 3

Layer 2 : Access and Authentication Layer n Access privileges n Firewalls n Backups

Layer 2 : Access and Authentication Layer n Access privileges n Firewalls n Backups Chapter 12 �Knowledge Management 4

Layer 3 : Collaborative filtering and intelligence Layer From static to dynamic structure n

Layer 3 : Collaborative filtering and intelligence Layer From static to dynamic structure n each document is connected to other documents through hyperlinks (e. g. URLs, video file, and sound files) • q Chapter 12 Intelligence layer �Knowledge Management 5

Layer 3 : Collaborative filtering and intelligence Layer (cont) n. Automatic Full-text indexing •

Layer 3 : Collaborative filtering and intelligence Layer (cont) n. Automatic Full-text indexing • fast retrieval q Automatic meta-tagging • Who published the document? • When was the last modified? • Who reviews it? • Who approve it? • What is the size of the document? Chapter 12 �Knowledge Management 6

Layer 3 : Collaborative filtering and intelligence Layer (cont) From client/server to agent computing

Layer 3 : Collaborative filtering and intelligence Layer (cont) From client/server to agent computing n • process migration • remote evaluation • mobile object Benefits of mobile agent q Chapter 12 �Knowledge Management • reduce network load • real-time operation • fault tolerant 7

Layer 4 : Application Layer Chapter 12 n Video conference n Yellow pages n

Layer 4 : Application Layer Chapter 12 n Video conference n Yellow pages n Digital whiteboard n Electronic Forums n DSS Tools �Knowledge Management 8

Layer 5 : Transport Layer Chapter 12 n TCP/IP n Mail Server n Web

Layer 5 : Transport Layer Chapter 12 n TCP/IP n Mail Server n Web server �Knowledge Management 9

Layer 6 : Middleware Layer provide connectivity between old and new data formats n

Layer 6 : Middleware Layer provide connectivity between old and new data formats n the critical applications existing on incompatible platforms remain usable. n Chapter 12 �Knowledge Management 10

Layer 7 : Repository Layer Chapter 12 n operational database n discussion database n

Layer 7 : Repository Layer Chapter 12 n operational database n discussion database n digital documents �Knowledge Management 11

Layer 6 : Middleware Layer provide connectivity between old and new data formats n

Layer 6 : Middleware Layer provide connectivity between old and new data formats n the critical applications existing on incompatible platforms remain usable. n Chapter 12 �Knowledge Management 12

The end.

The end.