Chapter 11 Create the Knowledge Management Blueprint How

Chapter 11 Create the Knowledge Management Blueprint

How to produce new knowledge. integration of TK knowledge n n. Integration Idea Refined Idea across traditional boundaries Solution usable Idea Chapter 11 �Knowledge Management 2

KM system subcomponents Part 1. Repositories Part 2. Collaborative platforms Part 3. Networks Part 4. Culture Chapter 11 �Knowledge Management 3

Integrating multiple knowledge repositories Casual K Declarative K Procedural K nconcept nprocess ndefinition nsequence nassumption Context events or activities of ninformal information Part 1. Repositories Chapter 11 n. Video clip n� notes Knowledge Management nconversation 4

Collaborative Filtering n Active filtering (Users manually define filters) n Automated filtering (Statistical algorithm) Part 2. Collaborative Chapter 11 platforms �Knowledge Management 5

Knowledge Management Application Functionality capture explicit knowledge sharing tacit knowledge Part 2. Collaborative Chapter 11 platforms �Knowledge Management 6

Knowledge Flow Model n Centrifugal (������ ( (��������������� ��� ( ü Knowledge Author ������� ü Knowledge Consumer ������� n Centripetal (Integrative KM Model) Part 2. Collaborative �Knowledge Management Chapter 11 platforms 7 (��������

Centrifugal Design Part 2. Collaborative Chapter 11 platforms �Knowledge Management 8

Centripetal Design Part 2. Collaborative Chapter 11 platforms �Knowledge Management 9

Knowledge Interaction Chapter 11 �Knowledge Management 10

7 layers KM Architecture Part 3. Chapter 11 Network �Knowledge Management 11

Architectural Components Part 3. Chapter 11 Network �Knowledge Management 12

Overall Architecture Part 3. Chapter 11 Network �Knowledge Management 13

Composite Enterprise Part 3. Chapter 11 Network �Knowledge Management 14

Build or Buy Decision In-house development with consulting support Chapter 11 �Knowledge Management 15

Build or Buy Decision Solution from consulting company Development by end users themselves Out-of-thebox solution Chapter 11 �Knowledge Management 16

Build or Buy Decision Off-the-shelf solution integrated through an intranet Chapter 11 �Knowledge Management 17

User Interface Consideration Chapter 11 �Knowledge Management 18

Network oriented view of KM system Chapter 11 �Knowledge Management 19

KM and IT KMS architecture IT Infrastructure Chapter 11 �Knowledge Management 20

The end.

Discussion Group Chapter 8 n 1. What is Knowledge in your company? n 2. Tagging attributed for your knowledge Content. (Activity, Domain, Form, Type, Product/Service, Time, Location) p. 28 -31. n 3. Define what are pull technology and push technology in your KM system. p. 7 Chapter 11 �Knowledge Management 22