CHAPTER 11 1 CHAPTER 11 Business and Technology

CHAPTER 11 1 CHAPTER 11 Business and Technology 11 -1 Computer Systems 11 -2 Business Applications of Technology 11 -3 Other Technology Issues © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8 e

11 -1 Computer Systems Goal 1 Identify the main elements of a computer system. Goal 2 Describe input devices and processing activities. Goal 3 Explain computer storage media and output types. © 2012 Cengage Learning. All Rights Reserved. SLIDE 2

CHAPTER KEY TERMS ● ● ● ● ● 11 3 computer system hardware software computer network central processing unit (CPU) program computer language operating system software application software © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8 e

ELEMENTS OF A COMPUTER SYSTEM CHAPTER 11 4 ● Input ● Processing ● Memory

CHAPTER 11 5 COMPUTER NETWORKS ● Global computer network (Internet) ● For accessing the World Wide Web ● For exchanging e-mail ● Local computer network (intranet) ● Functions like a typical website ● Used to share information within an organization © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8 e

CHAPTER Checkpoint 11 6 ● List the four main elements of a computer system. ● Input device(s) ● Processing unit ● Memory and storage ● Output device(s) © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8 e

CHAPTER 11 7 INPUT AND PROCESSING ● Input: getting started ● Processing: making things happen ● Word processing ● Desktop publishing ● Database software ● Spreadsheet software ● Presentation software © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8 e

CHAPTER 11 8 Checkpoint ● What are common input devices? ● Common input devices include keyboard, mouse, game controller, joystick, touchsensitive screen, scanner, voice-activated system, microphone, and camera. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8 e

CHAPTER MEMORY AND OUTPUT 11 9 ● Memory and storage ● Saving for later

CHAPTER MEMORY CAPACITY © 2012 Cengage Learning. All Rights Reserved. 11 10 Principles of

CHAPTER 11 11 Checkpoint ● How do internal and external memory differ? ● Internal memory is inside the computer and holds a fixed amount of data. External memory is not stored within the computer and it is highly portable. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8 e

11 -2 Business Applications of Technology Goal 1 Describe the components of a management information system (MIS). Goal 2 Identify computer applications in service industries. Goal 3 Discuss e-commerce activities. © 2012 Cengage Learning. All Rights Reserved. SLIDE 12

CHAPTER 11 13 KEY TERMS ● management information system (MIS) ● computer-assisted instruction (CAI)

MANAGEMENT INFORMATION SYSTEMS CHAPTER 11 14 ● A management information system (MIS) is a coordinated system of processing and reporting information in an organization. ● Managers need information to make business decisions. ● Computer systems and software essential parts of MIS. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8 e

CHAPTER COMPONENTS OF AN MIS © 2012 Cengage Learning. All Rights Reserved. 11 15

CHAPTER DATA SOURCES 11 16 ● External data sources ● Internal data sources ©

CHAPTER 11 17 THE MIS IN ACTION 1. Identify the information needs of the organization. 2. Obtain facts, figures, and other data. 3. Process, analyze, and organize data in a useful manner. 4. Distribute information reports to those who make decisions. 5. Update data files as needed. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8 e

CHAPTER 11 18 Checkpoint ● What are the four components of a management information system? ● The four components are gathering data, analyzing data, storing data, and reporting results. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8 e

TECHNOLOGY IN SERVICE INDUSTRIES CHAPTER 11 19 ● Public service ● Education ● Health

CHAPTER 11 20 Checkpoint ● What service industries make extensive use of computers? ● Service industries that make extensive use of computers include public service organizations such as government, military, and police agencies; educational institutions such as local school districts, community colleges, and universities; health care facilities, such as hospitals and doctors’ offices; and financial services industries, such as banks and insurance companies. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8 e

CHAPTER 11 21 E-COMMERCE ● E-commerce refers to conducting business transactions using the Internet

CHAPTER TYPES OF E-COMMERCE 11 22 ● Four types of e-commerce ● ● Business-to-Consumer (B 2 C) Business-to-Business (B 2 B) Consumer-to-Business (C 2 B) Consumer-to-Consumer (C 2 C) ● E-commerce matrix © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8 e

CHAPTER E-COMMERCE ACTIVITIES 11 23 ● Providing product information ● Promoting a company ● Selling online ● Conducting market research ● Making payments ● Obtaining parts and supplies ● Tracking shipments © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8 e

CHAPTER GLOBAL E-COMMERCE 11 24 ● Importing and exporting ● Videoconferencing © 2012 Cengage

CHAPTER 11 25 Checkpoint ● What do the notations B 2 C and B 2 B mean? ● The notation B 2 C refers to the Business-to. Consumer e-commerce model, while B 2 B means the Business-to-Business ecommerce model. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8 e

11 -3 Other Technology Issues Goal 1 Explain workplace uses of technology. Goal 2 Identify home and personal applications of technology. Goal 3 Discuss social concerns related to technology. © 2012 Cengage Learning. All Rights Reserved. SLIDE 26

CHAPTER KEY TERMS 11 27 ● robotics ● artificial intelligence (AI) ● expert system ● computer-aided design (CAD) ● telecommuting ● piracy ● computer virus © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8 e

CHAPTER WORKPLACE TECHNOLOGY 11 28 ● Robotics ● Expert systems ● Computer-aided design (CAD)

CHAPTER 11 29 Checkpoint ● How is computer-aided design (CAD) used by businesses? ● Businesses use CAD to experiment with many variations of sizes, shapes, and materials before spending time and money on building prototypes or starting actual production. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8 e

HOME AND PERSONAL TECHNOLOGY CHAPTER 11 30 ● School and homework ● Home robotics

CHAPTER 11 31 Checkpoint ● What types of technology tools are available to students? ● Available tools include word processing software for preparing written assignments, Internet browsers for conducting research, online dictionaries and encyclopedias, and presentation software for creating slide shows. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8 e

SOCIAL CONCERNS OF TECHNOLOGY CHAPTER 11 32 ● Employment trends ● Health concerns ●

CHAPTER 11 33 Checkpoint ● How do companies suffer from software piracy? ● Software piracy robs the creators of software of their legal profits. ● It is very expensive to develop new software, often requiring teams of hundreds of workers for a single program. ● Because of software piracy, companies have fewer dollars available to spend on creating new software. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8 e