Chapter 1 Your Groups and Teams Communicating for

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Chapter 1 Your Groups and Teams: Communicating for Success

Chapter 1 Your Groups and Teams: Communicating for Success

Small Group Communication n Communication among a small group of people who share a

Small Group Communication n Communication among a small group of people who share a common purpose or goal, who feel a sense of belonging to the group, and who exert influence on one another.

Primary Groups n n A group whose main purpose is to fulfill the basic

Primary Groups n n A group whose main purpose is to fulfill the basic need to associate with others. Examples: Family, close friends, coworkers.

Secondary Groups n n Groups that exist to accomplish a task or achieve a

Secondary Groups n n Groups that exist to accomplish a task or achieve a goal. Examples: Most groups at school or work.

What are teams? n n n Have clearly defined team-member responsibilities, such as positions

What are teams? n n n Have clearly defined team-member responsibilities, such as positions on a sports team, Rules an expectations are clearly spelled out. Goals are clear. Clear way of coordinating efforts.

Advantages of teams n n Have more information. Stimulate creativity. You remember what you

Advantages of teams n n Have more information. Stimulate creativity. You remember what you discuss. Gain a better understanding of the project.

Disadvantages of teams n n Members may pressure others to conform. An individual may

Disadvantages of teams n n Members may pressure others to conform. An individual may dominate discussion. Some members rely on others to get the job done. Working with a group takes longer than working a lone.

Effective teams n n n Have a common, well-defined goal. Are results-driven. Have competent

Effective teams n n n Have a common, well-defined goal. Are results-driven. Have competent team members. Unified commitment Standards f excellence Leadership

Trends in the Workplace n n n Virtual teams involve virtual communication technologies. Synchronous

Trends in the Workplace n n n Virtual teams involve virtual communication technologies. Synchronous communication: Communication in real-time Asynchronous communication: delayed interaction.

Synchronous Groupware n n n Telephone (audio) Conferencing. Video conferencing Electronic display (Whiteboard) Electronic

Synchronous Groupware n n n Telephone (audio) Conferencing. Video conferencing Electronic display (Whiteboard) Electronic Meeting Systems (EMS) Desktop and Real-time data conferencing

Asynchronous Groupware n n n Email Group calendars and schedules Bulletin boards and web

Asynchronous Groupware n n n Email Group calendars and schedules Bulletin boards and web pages Non-real time database sharing and conferencing Workflow applications

Benefits of virtual collaboration n n n Time efficiency Immediacy Mobility and flexibility Share

Benefits of virtual collaboration n n n Time efficiency Immediacy Mobility and flexibility Share documentation Career opportunity Cheaper Knowledge transfer

Effective team members: n n n Have experience Problem-solving ability Openness Supportiveness Action oriented

Effective team members: n n n Have experience Problem-solving ability Openness Supportiveness Action oriented

Important skills for group members n n n Listen effectively Understand roles and responsibilities

Important skills for group members n n n Listen effectively Understand roles and responsibilities Actively contribute to group Ask clear questions Establish and maintain rapport with others Be sensitive to people with different cultural backgrounds

(Continued) n n n Use clear, concise, accurate, and professional language Communicate well with

(Continued) n n n Use clear, concise, accurate, and professional language Communicate well with people who have different professional backgrounds Give clear and accurate instructions Help resolve conflicts Summarize information to the group

Discussion boxes: Virtual teams n n Consider: In what ways do you think working

Discussion boxes: Virtual teams n n Consider: In what ways do you think working on a virtual team would be different from working with a face-to face team? In what ways do you think you could make a virtual team seem more “real”? What are the advantages and disadvantages of virtual teams?

Team Excellence at Xerox n n Who is this class—or who in your family

Team Excellence at Xerox n n Who is this class—or who in your family —works for a large organization? What kinds of groups or teams does that person’s organization use? How does it use them?

Discussion n n What challenges have you faced in past group projects? What suggestions

Discussion n n What challenges have you faced in past group projects? What suggestions do you have for overcoming these challenges?

Next steps n n Decide on groups Next class: Starting Your team on task.

Next steps n n Decide on groups Next class: Starting Your team on task.