Chapter 1 Management Skills and Managerial Effectiveness Management

Chapter 1 Management Skills and Managerial Effectiveness Management: A Skills Approach, 2/e by Phillip L. Hunsaker Copyright © 2005 Prentice-Hall

Learning Objectives • Understand the Nature of Management • Explain Why Skills Are Critical to Management Success • Describe What Skills Are Critical to Management Success • Identify How This Book Will Help You Develop Your Skills Copyright © 2005 Prentice-Hall

Copyright © 2005 Prentice-Hall

• Managers Oversee activities of other people to accomplish organizational goals Copyright © 2005 Prentice-Hall

Management Functions Planning Organizing Leading Controlling Copyright © 2005 Prentice-Hall

Why Learn Management Skills? • Understanding concepts is not enough. • Need to be able to act appropriately • Must be able to do what is required to get others to behave as required Copyright © 2005 Prentice-Hall

The Importance of Management Skills • Need both understanding and skills to manage effectively • Behavioral skills learned through practice and experience Copyright © 2005 Prentice-Hall

General Management Skills • Conceptual • Interpersonal • Technical • Political Copyright © 2005 Prentice-Hall

General Managerial Skills • Conceptual skills – refer to the mental ability to analyze and diagnose complex situations • Interpersonal skills – ability to understand motivate other people Copyright © 2005 Prentice-Hall

• Technical skills – ability to apply specialized knowledge or expertise • Political skills – ability to build a power base and establish the right connections Copyright © 2005 Prentice-Hall

Specific Managerial Skills • Controlling the Organization’s Environment and Its Resources • Organizing and Coordinating • Handling Information Copyright © 2005 Prentice-Hall

Specific Managerial Skills • Providing for Growth and Development • Motivating Employees and Handling Conflicts • Strategic Problem Solving Copyright © 2005 Prentice-Hall

Skills Required for Managerial Competence • Self-Awareness Skills • Knowing Yourself • Developing Yourself • Self-Directed Career Planning Copyright © 2005 Prentice-Hall

Required Skills for Managerial Competence • General Integrative Skills: applicable in all managerial activities • • Interpersonal Communicating Valuing Diversity Developing Ethical Guideposts Managing Time and Stress Copyright © 2005 Prentice-Hall

Required Skills for Managerial Competence • Planning and Control Skills • • Planning and Goal Setting Evaluating Performance Creative Problem Solving Managing Conflict Copyright © 2005 Prentice-Hall

Designing Work Organizing Skills Selecting and Developing People Creating High-performance Teams Diagnosing and Modifying Organizational Culture Copyright © 2005 Prentice-Hall

Leading Leadership is the process of providing direction, energizing others, and obtaining their voluntary commitment to the leader’s vision. Copyright © 2005 Prentice-Hall

Required Skills for Managerial Competence • Leading Skills • Building Power • Motivating Others Bases • Managing Change • Developing People Copyright © 2005 Prentice-Hall

The Learning of Skills • How can interpersonal skills be taught? • Provide Conceptual and Behavioral Understanding • Give Practice • Provide Feedback • Continual Use Copyright © 2005 Prentice-Hall

Experiential Learning Model Concrete Experience Observations and Reflections Testing Implications of Concepts in New Situations Formation of Abstract Concepts and Generalizations Copyright © 2005 Prentice-Hall

TIMS LEARNING MODEL 1. Self-assessment 2. Learn Skill Concepts 3. Check Concept Learning: Quiz 4. Identify Skill Behaviors: Checklist 5. Modeling Skill in a Demonstration Exercise 6. Practice the Skill in Group Exercises 7. Assess Skill Competency: Summary Checklist 8. Questions to Assist Application of the Skill 9. Exercises to Reinforce Skill Application 10. Action Planning for Continued Skill Development Copyright © 2005 Prentice-Hall

Some Guidelines for Effective Skill Performance • Be prepared: plan how to achieve goals • Listen to understand build respect • Ask instead of tell: use questions to respect freedom of choice • Be affirmative: be positive • Be honest and up-front • Be assertive: say what you expect with respect Copyright © 2005 Prentice-Hall