Chapter 1 Introduction to Information Systems in Business

Chapter 1: Introduction to Information Systems in Business 1 - 1 Management Information Systems Managing Information Technology in the Internetworked Enterprise Fourth Edition Irwin/Mc. Graw-Hill James A. O'Brien © The Mc. Graw-Hill Companies, Inc. , 1998

Chapter Objectives 1 - 2 1. Explain why knowledge of information systems is important for business end users and identify five areas of information systems knowledge they need. 2. Give examples to illustrate how information systems can help support a firm’s business operations, managerial decision making, and strategic advantage. 3. Identify how businesses can use IT for strategic competitive advantage through enterprise internetworking, globalization, and business process reengineering.

A Framework for Business End Users Management of IS Resources and Strategies Development of IS Solutions to Business Problems Applications of IS To Operations, Management, and Strategic Advantage Technology IS Hardware, Software, Networks , and Data Management Foundation Concepts of IS Fundamental Behavioral and Technical Concepts 1 - 3

1 - 4 Information System Resources People Data Software Hardware Networks

Roles of Information Systems Support of Strategic Advantage Support of Managerial Decision Making Support of Business Operations 1 - 5

Internetworked Enterprise Extranets 1 - 6 Suppliers and Other Business Partners Company Boundary Procurement, Distribution, and Logistics Manufacturing and Production Engineering & Research Advertising Sales Accounting, Finance, and Management Customer Service Extranets Customer and Business Customers

Information Technology and Globalization Drivers of Change Competitive Environment Business/IT Strategy Emerging Global Markets Internetworking The Global Enterprise 1 - 7 Business Implementation Globalization Information Technology Global Business Operations & Alliances

1 - 8 Business Process Reengineering Automates Informates Transforms

1 - 9 Competitive Strategies Cost Strategies Differentiation Strategies Innovation Strategies

1 - 10 Key Terms in Chapter 1 Business Process Reengineering Client/Server Computing Competitive Advantage Computer-Based Information Systems Downsizing Electronic Commerce End User Enterprise Collaboration Ethical Dimensions of IT Global Internetworked Information Society Globalization Information Systems Information Technology Internetworked Enterprise Internetworking of Computing Knowledge Needed About IS Knowledge Workers Legacy Systems Network Computing Roles of Information Systems Success and Failure of IT