CHAPTER 1 Information Systems in Global Business Today

The Role of Information Systems in Business Today • Reliance on technology • Business transformation • Integration of systems • Online presence • Laws; news online; tv online, etc. • What is new • Cloud computing; mobile digital platform; Web 2. 0

The Role of Information Systems in Business Today • Globalization • Technology • Thomas Friedman • Import/export products • Growing IT workforce/many jobs outsourced • IT helps reduce costs • Travel, online shopping, supply chain mgmt

Emerging Digital Firm • Digital Firm – digitally enabled and mediated significant relationships • Business processes - tasks and behaviors • Key corporate assets are managed through digital means • Intellectual property, core competencies, financial and human assets

Strategic Business Objectives • Operational Excellence • Improve efficiency in operations • New Products, Services, and Business Models • Business Model – company sells product/creates wealth • Customer and supplier intimacy • CRM, Supplier Relationship Management • Improved Decision Making • Decision support systems, Digital dashboards • Competitive advantage • What you do better than other companies • Survival • Store business documents; follow federal guidelines

Perspectives on Information Systems Terms: • Information Technology – hardware, software, etc • Information Systems – set of interrelated components to collect, process, store, and distribute information to support decision making • Data – raw facts • Information – meaningful and useful to humans • Producing information • Input • Processing • Output • Feedback

Dimensions of Information Systems • Information system literacy – broader understanding of information systems • Computer literacy – focused on knowledge of information technology • Management Information Systems – deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems (also is a career field)

Dimensions of Information Systems • Organizations and responsibilities • Info systems automate functions

Dimensions of Information Systems • Management • Decision making, new services, etc • Information Technology • Hardware • Software • Data management technology • Networking and telecommunication technology • Internet • Intranet • Extranet • WWW • Information technology infrastructure

Business Information Systems Business Perspective • Value added • How a system is used • Performance and decision making • Data analysis Complementary Assets • Technology should match business operations • Derive value from primary investment • Organizational and management capital

Contemporary Approaches to Information Systems • Technical approach • Mathematical; storage and retrieval; computation • Behavioral approach • Attitudes, policies, management behavior • Sociotechnical approach • Technical and social/solutions to real-world problems • Jointly optimizing technical and social