Chapter 1 Hospitality Technology Systems Managing Technology in

Chapter 1 Hospitality Technology Systems Managing Technology in the Hospitality Industry Fourth Edition (469 T or 469) © 2003, Educational Institute

Competencies for Hospitality Technology Systems 1. Describe the basic functions common to property management systems. 2. Identify stand-alone technology systems that may interface with property management systems. 3. Describe the basic functions of a point-ofsale system. 4. Describe the basic functions of a sales and catering system. (continued) © 2003, Educational Institute 1

Competencies for Hospitality Technology Systems (continued) 5. Identify hospitality accounting modules typically provided by back-office software packages. 6. Explain the impact of e-commerce on hospitality organizations. 2 © 2003, Educational Institute

PMS Functions Reservations module Guest accounting module · Availability/forecasting · Folio management · Reservation records · Credit monitoring · Reservation confirmations · Transaction tracking Rooms management module · Room status · Registration · Room assignments 3

Common PMS Interfaces Central reservations system Electronic locks Internet Energy management Sales and catering Auxiliary guest service devices Point-of-sale Credit card processing Revenue management Back office accounting Call accounting · Electronic message waiting systems · Voice mail systems Guest-operated devices · Vending systems · Entertainment systems 4 © 2003, Educational Institute

POS Order Entry Functions Displays menu items. · Different prices · Different meal periods · Different outlets Applies modifiers to menu items. Groups menu items with single price. Allows delayed order entry to time service. © 2003, Educational Institute (continued) 5

POS Order Entry Functions (continued) Counts down available “daily specials. ” Provides rapid entry of quick-service items. Offers simple way to re-order a round of drinks. Enables off-menu orders. 6 © 2003, Educational Institute

POS Settlement Functions Splits charges on check. Transfers checks from one server to another. Combines checks for different tables or servers. Can apply service charges. Reports tips by server. Records settlement method. Tracks voids, corrections, and adjustments. Provides reports such as: · Cashier shift balances. · Menu item sales analysis. · Server productivity. 7 © 2003, Educational Institute

Sales and Catering—Group Sales Creates company master records with multiple contacts. Tracks sales interactions. Provides sales follow-up reminders—“ticklers. ” Displays room availability. Tracks tentative and definite bookings. Blocks rooms for group sales. Enables a “wash” adjustment. © 2003, Educational Institute 8

Sales and Catering-Function Rooms Records function room size/capacity in different configurations. Displays images of each function room in typical configurations. Displays function room availability. Allows simple relocation of event from one room to another. Creates pick-lists of standard-priced menu items. Displays availability of audio-visual and other equipment. Generates contracts and banquet event orders. 9 © 2003, Educational Institute

Accounting Applications · Payroll register file Accounts receivable module · Govt. register file · Customer master file Financial reporting file · City ledger file · General ledger · Account aging file · Trial balance Accounts payable · Financial statements module Other modules · Vendor master file · Inventory file · Invoice register file · Purchasing · Check register file · Budgeting Payroll module · Fixed assets · Employee master file 10 © 2003, Educational Institute

E-Commerce Concepts Internet · Server · World Wide Web (www) · Hyper. Text Transfer Protocol (http) · Uniform Resource Locator (URL) · Search engine · Electronic data interchange (EDI) E-Distribution · Global distribution systems (GDS) · Internet distribution systems (IDS) · Hotel Electronic Distribution Network Association (HEDNA) © 2003, Educational Institute 11