Chapter 1 Highlights Using MIS by David Kroenke

What is MIS? Why should you care about ? • • Management Information Systems • Systems for Managing Information • NOT Information Systems focused on the field of Management (too narrow of a scope) MIS touches many areas of business (Accounting, Marketing, Finance, Human Resources, etc. ) • MIS poses a threat to people who perform routine jobs. • MIS has created many new types of jobs

Fired? • • Did you read the story on pages 2 and 3? • Jennifer got fired • Did not demonstrate non-routine skills. Part of MIS: How to replace routine human labor with computer-based automation. • Not just about eliminating jobs and costs (efficiency), it is actually more about improving quality (Panera example)

New Jobs • Computers do certain things better than humans • Luckily, there are still many more things that humans do better than computers • People are still an essential part of information systems (development & operational usage), but the work is non -routine or things that are still too costly to fully automate

Non-routine Skills • These are thing that will keep you employed as Information Systems replace human-centered processes. • These are things that are still difficult for computers, even in light of future A. I. advancement 1. Abstract Reasoning (CS, IS & Liberal Arts) 2. Systems Thinking (CS or IS) 3. Collaboration (Siena) 4. Ability to Experiment (Science)

MIS is Goal-centered • To understand modern MIS systems, one must analyze systems in the context of broader goals through the “eyes” of an organization, company or type of user. • Diagram on page 10 helps one analyze systems in a very complete way • Key considerations • The fundamental threat of automation: Hardware & Software replacing Procedures & People • Biggest barrier to change: Procedures & People are hard to change

i. Tunes Example • Goal-center Perspective : music Someone wishing to purchase new • Store & Clerk replaced with i. Phone & i. Tunes Software • Human interaction replaced with “Search” & “Suggest” Algorithms • Exchange of cash (human-centered procedure) replaced with entirely automated software process (credit card transaction online). • The data (music) remains the same, but everything else shifted from the human side to the computer side.

|— Collaboration —| Data -> Processing -> Info • While MIS is focused on the computer side, we will study the human side just as much • Data is the center of Information Systems, but human collaboration is necessary to transform data into something that is more valuable (Information) • Next week, we will focus on Human Collaboration and how systems can enhance it • Over two weeks, we will also study the role of Collaboration in building systems and transforming data into information

Things to do • On Wednesday there will be a Chapter 1 quiz • • Review / Re-read Chapter 1 with the thought of not being Jennifer Read (casually) Chapter 2 first 14 pages 28 -42 before Lab on Monday