Chapter 1 Establishing a Framework for Communication Chapter
Chapter 1 Establishing a Framework for Communication
Chapter 1 Purposes of Group Communication • Achievement or Task Purpose — To serve on a decision-making or problem-solving group — To get the job done • Maintenance or Social Purpose — — To assist in the betterment of individual members from a behavioral point of view To develop group morale
Chapter 1 Communication Process Model Business Communication, Anniversary Edition Lehman and Du. Frene 2002 South-Western/Thomson Learning
Chapter 1 Communication Channels Business Communication, Anniversary Edition Lehman and Du. Frene 2002 South-Western/Thomson Learning
Chapter 1 Levels of Communication Intra pers onal p u o r G Unity Orga nizat ional s s Ma l a n o s r e p r e t n I
Chapter 1 Communication Channels • Formal Channels Rules procedures, policy created by management to control individual and group behavior • Informal Channels Patterns that emerge as people interact within a formal system to create a satisfying environment
Chapter 1 Grapevine: An Informal Communication Channel • Speedy but inaccurate (rumor mill) • Message passes from one to one until it reaches the end of the line • No more or less accurate than other communication channels • Message distribution is network in nature rather than linear. Business Communication, Anniversary Edition Lehman and Du. Frene 2002 South-Western/Thomson Learning
Chapter 1 Flow of Information Within an Organization Business Communication, Anniversary Edition Lehman and Du. Frene 2002 South-Western/Thomson Learning
Chapter 1 Strategic Forces Influencing Business Communication, Anniversary Edition Lehman and Du. Frene 2002 South-Western/Thomson Learning
Chapter 1 Diversity Challenges International Gender Intercultural Business Communication, Anniversary Edition Intergenerational Lehman and Du. Frene 2002 South-Western/Thomson Learning
Chapter 1 Barriers to Intercultural Communication • • Ethnocentricism Stereotypes Interpretation of time Personal space requirements Body language Translation limitations Lack of language training Business Communication, Anniversary Edition Lehman and Du. Frene 2002 South-Western/Thomson Learning
Chapter 1 Impacts of Technology • Data collection and analysis • Clearer and more effective messages • Distance overcome • Legal and ethical issues Business Communication, Anniversary Edition Lehman and Du. Frene 2002 South-Western/Thomson Learning
Chapter 1 Team Environment Organization of the Future Nonhierarchical Networked Horizontal Clustered A Way to Remain Competitive in a Global Market Business Communication, Anniversary Edition Lehman and Du. Frene 2002 South-Western/Thomson Learning
Chapter 1 Benefits of Work Teams • Make workers happier by causing them to feel they are shaping their jobs • Increase efficiency by eliminating layers of managers passing down orders and monitoring performance • Enable a company to draw on the skills and imagination of the whole work force Business Communication, Anniversary Edition Lehman and Du. Frene 2002 South-Western/Thomson Learning
Chapter 1 Skills Important to Effective Teams • • Problem solving and goal setting Conflict resolution Distributed leadership skills Commitment to evaluate the group process continually • Ability to understand the feelings and needs of co-workers • Effective communication skills • Ability to deal with barriers Business Communication, Anniversary Edition Lehman and Du. Frene 2002 South-Western/Thomson Learning
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