Change Impact Assessment Understand impacts and give stakeholders

Change Impact Assessment Understand impacts and give stakeholders what they need to transition to the future state. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 1

What’s changing? The Change Impact Assessment documents the “delta” or change stakeholder groups will need to make for your project to succeed. Current state Behavior, process & system/technology Future state Job roles, responsibilities & workload Skills, knowledge & training Change saturation Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 2

Change Impact Assessment approach When ? How? As soon as you begin learning about how people will be impacted by your project. With the project team and/or subject matter experts from impacted stakeholder groups. A group setting encourages discussion and brings multiple points. Change Impact Assessment Understand impacts and give stakeholders what they need to transition to the future state. Group discussions often uncover inconsistencies in perception of impacts, and illuminate new issues. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 3