Ch 1 The Communication Process What is communication

Ch 1: The Communication Process

What is communication? ● Communication is the process of creating and exchanging meaning through symbolic interaction. ● Spoken or written word ● Nonverbal communication (eye contact, gestures, tone of voice, etc. )

Context and Appropriateness ● Context is the situation in which communication occurs. This includes the people present, the occasion, and the task. ● Appropriateness is what is suitable for a specific situation.

Context and Appropriateness ● Context determines roles ● The part you play in a situation (friend, student) ● Context determines norms ● A stated or implied expectation (dress code, social rules) ● Context sets the standards ● An established level of requirement or excellence ● You should be appropriate for self, listener, task, and occasion

Communication in Organizations ● An organization is a number of people with specific responsibilities who are united for some purpose. ● Identity: They provide a chance for you to define who you are ● Unity: They can accomplish more and provide friendship and belonging ● Preservation: They preserve things we believe in

Organizational Culture ● Organizational culture is how an organization thinks, what it finds important, and how it conducts business. ● “The way we do things here” ● Culture shock is the confusion or anxiety that results when people come into contact with a culture different from their own

Elements of culture ● Structure ● Parts of an organization and the relationship between parts ● Systems ● Channels of communication ● Values and beliefs ● Value: a priority or an idea that is cherished ● Belief: an idea that someone holds to be true

Elements of culture ● Goals ● The end results that someone tries to accomplish ● Environment ● Physical surroundings ● Traditions ● A practice or celebration that is carried out year after year in the same manner ● Heroes ● An individual who is respected, admired, and may serve as a role model