Certified Business Process Professional CBPP Exam Overview What
Certified Business Process Professional (CBPP®) Exam Overview
What is the CBPP ®? ® ABPMP BPM Certification means that an individual has: – Achieved appropriate professional experience and/or education; – Passed a rigorous examination (140 questions) – Agreed to abide by a professional code of conduct; – Committed to maintaining an active credential through meeting continuing professional development requirements. © ABPMP 2
Experience Qualification ABPMP • 4 Years • Process management, Process Improvement, or Process Transformation experience • Documented experience and qualifications • Disclaimer: Preparing for the CBPP® exam is geared toward the experienced practitioner in the knowledge areas contained in the BPM CBOK® © ABPMP 3
Ø CBOK How to Prepare ØThrough ABPMP’s e. Store at https: //www. createspace. com/33 76044 ØDownload a PDF copy through ABPMP’s member section at http: //www. abpmp. org/displayco mmon. cfm? an=1&subarticlenbr=1 39 Ø Study Guide (available at participating Chapters) 4
Why the BPM CBOK®? ABPMP • The BPM CBOK® is the “WHAT” of BPM • One must first know the WHAT before one can completely understand the HOW of putting it all together into a comprehensive, sustainable whole. • Until now, there has been no comprehensive resource espousing the skills and competencies until the BPM CBOK® © ABPMP 5
BPM CBOK® Knowledge Areas Business Process Management Technologies Process Management Organization Enterprise Process Management 6
1. 0 Business Process Management (7 Questions) 1. 1 Business Process Principles Ø Articulate the definition of Business Process Management, why organizations implement BPM, how they apply the philosophy and the goal for BPM projects Ø Describe the drivers and the impact on the organization 1. 2 BPM Lifecycle: Ø Describe the phases of BPM implementation, the methodology and the projects that would impact the goals of the organization Ø Understand the BPM lifecycle and the various activities at each phase 1. 3 BPM Professionals Ø Understand the principles of change with the shift from an organizational and hierarchical focus changing to a process based focus Ø Describe the roles required for moving to a process centric organization 7
2. 0 Process Analysis (15 Questions) 2. 1 Process Analysis Ø Define the term process analysis Ø Recognize how processes cross various functional areas and the challenges that result for process improvement efforts. Ø Describe the various methods to collect information 2. 2 Process Analysis - Techniques Ø Define and describe model types and components Ø Recognize how processes cross various functional areas and the challenges that result for process improvement efforts. Ø Describe the benefits of capturing process documentation 2. 3 Process Analysis - Approaches Ø Define the role of the process analyst for capturing process documentation Ø Understand the use of varied levels of detail used to capture process activities and procedures Ø Describe the various methods to collect information 8
Chapter 2 Key Concepts 1 Business Process Management (BPM) is a disciplined approach to identify, design, execute, document, measure, monitor, and control both automated and non-automated business processes to achieve consistent, targeted results consistent with an organization’s strategic goals. 2 BPM involves the deliberate, collaborative and increasingly technology-aided definition, improvement, innovation, and management of end-to-end business processes that drive business results, create value, and enable an organization to meet its business objectives with more agility. 3 It enables an enterprise to align its business processes to its business strategy leading to effective overall company performance through improvements of specific work activities either within a specific department, across the enterprise, or between organizations. 4 A process is a defined set of activities or behaviors performed by humans or machines to achieve one or more goals. 5 There are three types of business processes: primary, support and management. · Primary processes are cross-functional in nature and make up the value chain. · Support processes such as human resources and IT enable other processes. · Management processes are used to measure, monitor and control business activities. Management processes ensure that primary and supporting processes meet operational, financial, regulatory, and legal goals. 9
Key Concepts 6 BPM Critical Success Factors include the following: · alignment of business strategy, value-chain definitions, and business processes · establishment of enterprise and business unit goals to meet business strategy · development of action plans and business tactics to successfully meet the organization’s goals · assignment of executive sponsorship, responsibility, authority and accountability for processes leading to attainment of goals · assignment of clear process ownership along with authority to engineer change · establish metrics, measure, and monitor process · institutionalize practices such as continuous improvement investigations, change management, change controls, and proper leverage of BPM products and tools that lead to improvements and change · standardize and automate business processes and related methodologies across the enterprise 10
Key Concepts 7 BPM is a professional discipline made up of eight sub-disciplines: Modeling, Analysis, Design, Performance Measurement, Transformation, Organization, Enterprise Process Management and Technology. 8 The four cornerstones of BPM are Values, Beliefs, Leadership, and Culture. 9 The BPM lifecycle includes Planning and Strategy followed by Analysis, Design and Modeling, Implementation, Monitoring, and Controlling thereby leading to Refinement. 10 Key factors impacting the BPM lifecycle are organization, process definition, responsibility, sponsorship, measurement, awareness, alignment, information technology, and BPM methodology. 11 A key element of BPM is the identification and definition of computing financial and operational controls. Achieving successful adherence to these controls requires the design, testing, implementation, and monitoring of control activities. 11
3. 0 Process Modeling (16 Questions) 3. 1 Process Modeling Notations Ø Understand the origin and the types of business process modeling Ø Distinguish between the Value Stream, Activity Based Costing methods and other approaches used to model business process information Ø Identify the types of process models Ø Describe the common standards of process modeling Ø Identify the key components of an effective symbols charts and functions 3. 2 The Uses of Process Models Ø Business Process models are used to identify process activities; address the various ways process models can facilitate process change Ø Incorporate the role and the added value of modeling Ø Understand how data collected from process analysis is used to propose changes to the process; incorporate other tools for process simulation and optimization 12
Chapter 3 Summary & Key Concepts 1. Process models are simplified representations of some business activity. 2. A process model serves as a means to communicate several different aspects of a business process. 3. Process models are used to document, analyze or design a business model 4. Process models are useful as documentation, a means for communication and alignment, design and requirements, or a means to analyze aspects of the process, training, and explanation. 5. Different levels or perspectives of business processes are expressed by models showing different scopes and levels of detail for different audiences and purposes 6. There are many different styles of process modeling notation and ways to develop process models. 5/5/2009 13 13
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4. 0 Process Design &Transformation (18 Questions) 4. 1 Process Design Understand the impact of the logical and physical aspects on the process design Identify the reasons for process design and opportunities for transformation Describe how the gaps in the current state are leveraged for business process information Describe common process analysis elements required for effective process design considerations Ø Identify the elements considered to design an effective process flow Ø Ø 4. 2 Critical Success Factors for Process Transformation Ø Identify the critical success factors required to identify process activities and facilitate process change Ø Describe the role process owners, executive sponsors and analysts provide for successful process transformation Ø Understand how process methodologies and frameworks help guide the process analysis required for process transformation Ø Understand how data collected from process analysis is used to propose changes to the process; incorporate other tools for process simulation and optimization 15
5. 0 Process Performance Management (14 Questions) 5. 1 Effective Process Measures Ø Understand the role and objectives of measurements and metrics in the Process Performance Management Ø Describe fundamental metrics dimensions and characteristics of effective metrics Ø Describe the concept of "value added" versus "non-value added" measurement approaches 5. 2 Importance and benefits of process performance management Ø Understand the benefits of cross-functional process improvement efforts versus isolated functional area improvements Ø Understand the reasons for continuous process monitoring and control Ø Describe the role of business intelligence in decision support for process owners and managers 16
6. 0 Process Improvement Methodologies 6. 1 Alignment of business process and enterprise performance Ø Understand the various methodologies used to assess process performance and to support continuous improvement Ø Understand the difference between the key approaches to process improvement methods; explain the key differences in the tools used by each Ø Understand the difference between functional and cross-functional (enterprise level) metrics 6. 2 Modeling and simulation Ø Describe the difference between Process Measuring and Modeling and Simulation Ø Understand the process of Modeling and Simulation and describe its objectives and benefits 6. 3 Decision support for process owners and managers Ø Familiarize with common decision support frameworks and their benefits Ø Describe the reasons for planning for monitoring and controlling of business processes 17
7. 0 Process Organization & Change Management 7. 1 Process Orientation Ø Distinguish between the horizontal focus of the organization versus the traditional vertical focus Ø Understand the definition of a process centric enterprise and the impact it can have on management’s accountability for performance 7. 2 Characteristics of the process culture Ø Understand what the characteristics of an enterprise process culture and how they support the process centric strategies 18
7. 0 Process Organization & Change Management Ø Process Management and Governance Roles Ø Define the role of the process owner Ø Describe how the process owner’s responsibilities differ from those of the functional manager. Ø Describe and distinguish the different roles of the process owner, the project manager, the process analyst and the process governance team to accomplish their main responsibility Ø Organizational Change Management Ø Understand how process integration will impact to the traditional organizational structure and management roles Ø Define the change management issues encountered in implementing process changes and role definition. 19
8. 0 Enterprise Process Management (EPM) Ø Enterprise Process Governance Ø Understand concepts of the Enterprise Process Management as a way of expressing strategy in terms of cross-functional activity Ø Identify main factors that impact cross-functional enterprise decision making Ø Describe reasons and objectives of Enterprise Process Governance Ø Describe benefits of EPM and importance of business knowledge, roles and responsibilities, goals and priorities Ø Describe aspects of the Customer Centric Measurement Framework Ø Describe activities of process assessment Ø Process Frameworks Ø Uses and benefits of different frameworks to achieve the benefits of establishing of common definitions and standardized processes Ø Describe major elements of an Enterprise Framework Model 20
9. 0 Business Process Management Systems (BPMS) 8. 1 BPM System Architecture Ø Understand what the. . . 8. 2 BPM System Components Ø Distinguish between the. . . Ø enterprise and the impact it can have on performance 8. 3 Business Process Rules Ø Understand what the. . . 21
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