CERN The Angels Demons of KPIs James Purvis

CERN • Europe’s First Joint Venture (1954) • Pure Research • World’s largest Scientific

Demons 1990 s – era of Data mining “Trop d’information tue l’information” There are

The goals You can't manage what you don't measure 1. Develop a mean to

Pilot Understand Business, Define Indicators

Phase II Planning July August September October November December FI Step D: KPI’s ID

Angels Management Cockpit® Objectives Resources External Factors Projects 4 walls 6 questions for each

Conclusion Without numbers. . Its just another opinion Pitfalls • • • People adjust

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CERN : The Angels & Demons of KPIs James Purvis

CERN • Europe’s First Joint Venture (1954) • Pure Research • World’s largest Scientific Instrument • • 20 Member States 1 bn. CHF budget 2400 Staff 8000 physicists phys

Demons 1990 s – era of Data mining “Trop d’information tue l’information” There are no secrets – only information you don’t have We’re drowning in information, yet starving for knowledge

The goals You can't manage what you don't measure 1. Develop a mean to pilot CERN’s FI and HR departments • Support decision-making • Allow priority management • Support resources allocation Culture Change 2. Leverage available information to define a set of indicators • • • Focus on essentials Align with the strategy Improve structure and ergonomics Facilitate internal and external communication (project status, sponsors) Balance financial and operational indicators to increase pro-activity 3. Coordinate and monitor processes to optimize their value for the organization

Pilot Understand Business, Define Indicators

Phase II Planning July August September October November December FI Step D: KPI’s ID Validate FI KPI’s ID Steerco 1 FI HR Step D: KPI’s ID Validate HR KPI’s ID Steerco 1 HR Phase 2’ Prepare Cockpit database FI Step E Implement Cockpit Validate FI KPI’s Steerco 2 FI HR Step E Implement Cockpit Validate HR KPI’s Steerco 2 HR Step F Enable Management Cockpit Autonomy Final Steerco FI & HR

Angels Management Cockpit® Objectives Resources External Factors Projects 4 walls 6 questions for each wall

Conclusion Without numbers. . Its just another opinion Pitfalls • • • People adjust their behaviours to match the metrics Measuring Effort Rather than Value Too Many Benchmarking Failing to examine Trends In an organisation whose scientific core activities are oriented around accuracy, measurement & analysis, the Management Cockpit approach received immediate support & welcome from CERN’s CFO.