Century Link COVID19 Info Presented to The Quilt

Century. Link COVID-19 Info Presented to The Quilt 03/19/2020 Confidential / Cenury. Link employees and contractors only

Century. Link Response to COVID-19 Follow Our External COVID-19 Updates @ http: //news. centurylink. com/covid-19 • • • 2 Keep Americans Connected Our Network Strength Century. Link Critical Communications Infrastructure Employee and Customer Safety A Message from our CEO Century. Link’s Business Continuity Support Guide Confidential / Cenury. Link employees and contractors only

Keep America Connected Applicable to Consumer Services • Suspending data usage limits due to COVID-19 • Waive late fees for 60 days • Will not terminate a residential or small business customer’s service for the next 60 days due to financial circumstances associated with COVID-19 3 Confidential / Cenury. Link employees and contractors only

Our Network Strength • The spread of COVID-19 has created unprecedented challenges for businesses of all sizes • Through a combination of smart technologies and human expertise, our teams can quickly add capability, modify paths, and shape traffic to meet the changing needs of our customers. • Century. Link has prepared for just this type of challenge. We stand ready, willing and able to serve our customers’ near-term and long-term needs • Century. Link’s small army of highly skilled technicians virtually monitor, manage, and maintain our network and services across the globe, ensuring our customers never have to worry about it. 4 Confidential / Cenury. Link employees and contractors only

Century. Link Critical Communications Infrastructure • At this point in time, we are business as usual for supporting customer installs and repair as long as the customer or 3 rd party site provides us access. • The “shelter in place” has some exemptions for public safety and “infrastructure” support. We fall into infrastructure and have distributed letters from DHS to our Field Techs around the country. • We may run into some issues that we need to address and have an escalation process in place for that 5 Confidential / Cenury. Link employees and contractors only

Employee and Customer Safety On-Site Technicians and Customer Safety • We are following CDC and OSHA guidelines. And we are going beyond best practices out of an abundance of caution to protect our technicians and customers • We have provided technicians extra disinfectant supplies and have changed the way we work and meet to “create distance” • Our technicians know to stay at home if they are not feeling well • If a customer is not feeling well, we ask to reschedule install and repair appointments Employee Work From Home Policy • Our Century. Link work from home policy related to the COVID-19 precautions is simple and human: If our people can work from home, they should • Our employees are carefully planning work-from-home decisions to ensure we can keep our customers and their customers connected • Internet service is vitally important to the world right now – and our technicians and service personnel are doing a terrific job working together to keep our service levels strong 6 Confidential / Cenury. Link employees and contractors only

A Message from our CEO – Jeff Storey We’ve been planning for unforeseen global scenarios for years, and I’d like to share some information about our preparedness and response to COVID-19: • • 7 We’ve implemented policies to protect our people, customers and vendors, including a pause in nonessential business travel, enhanced cleaning and social distancing. We have a work-from-home plan in place to help care for our people while still ensuring our ability to effectively run the business. We have well-established partnerships with governments around the world and, as such, have been designated as a critical infrastructure partner, which prioritizes our network and services. Our network and services are monitored, managed and maintained virtually by technicians across the globe. Our Network Operations Center is constantly monitoring usage across our network. These teams can quickly add capacity, modify paths, and adjust traffic based on customer utilization. We are constantly reviewing, refining and updating our approach to the coronavirus to ensure business continuity and, ultimately, service to our customers. We are monitoring trusted information sources and communicating with the proper government agencies and contacts. To ensure our supply chain continues, we are working with suppliers around the world to ensure a coordinated response surrounding potential coronavirus impacts on our business. We’re prepared to ensure traffic flows smoothly across our network, regardless of increased demand. Confidential / Cenury. Link employees and contractors only

Century. Link’s Business Continuity Support Guide • Enable effective communications and collaboration for remote workers and learners • Support increased bandwidth demands with scalable capacity • Ensure safe access to critical documents 8 Confidential / Cenury. Link employees and contractors only

Enable effective communications and collaboration for remote workers and learners Rapidly scale Cisco Webex licenses or set up new licenses for free for 90 days Century. Link is offering a 90 -day-trial for new users with the following features: • Turn up within 24 hours • Free audio and meeting usage • Easy File sharing, desktop sharing and whiteboarding. • Chat, file transfer and other standard collaboration features. • Licenses for up to 100 Webex Hosts • 200 participant capacity per meeting • No restrictions on the number of meetings/webinars Enable anywhere calling and conferencing within days with Century. Link Engage. TM Set up soft-phone service in 6 -8 days and get 2 -month service credit for Century. Link Engage. TM to enable your team with: • Unlimited local and long-distance direct calling and audio/video conferencing features • Softphone application for collaboration and calling from your PC, desk handset, tablet or smartphone • Ongoing Price of $23. 50 per user/seat, per month for Team package after first 2 months • Ideally suited for organizations with 20 -500 employees • Valid for new orders from existing or new customers 9 Confidential / Cenury. Link employees and contractors only

Support increased bandwidth demands with scalable capacity Accelerate provisioning of your Internet and IP/VPN capacity • For existing customers, Century. Link will expedite on-net logical port upgrades for increased capacity. • For existing on-net customers, Century. Link will work to develop short-term contracts for additional onnet transport, such as wavelengths, ethernet, and more Quickly Turn up Private Connections to your Clouds and Data Centers • Existing Dynamic Connections customers can scale private connections on demand between their enterprise data centers, locations and the cloud to support the need for incremental cloud applications and workloads. • Connect or disconnect private Ethernet services to cloud and data center environments in real time via the self-serve portal and pay only for what you use - every dynamic connection is on an hourly rate with no long-term contract and no early termination fees. 10 Confidential / Cenury. Link employees and contractors only

Ensure safe access to critical documents Increase Adaptive Network Security (ANS) Mobility and Network Based Security users to address short-term remote work demands Enable more remote users to securely and concurrently access cloud-based and on-prem applications and reduce impact on corporate firewalls with the following options for existing customers: • For existing ANS & NBS Remote Access User customers, Century. Link will increase concurrent users’ ports by up to 3 x their current amount for free for 3 months • For existing ANS Mobility and ANS Gateway Firewall customers, Century. Link will expedite the increase of concurrent users (unlimited) and increase the gateway bandwidth up to 3 G in support of increased users • For existing ANS Gateway Firewall users, who do not currently use a mobile workforce solution, Century. Link will expedite the addition of ANS Mobility, with an option to increase of ANS Gateway Firewall bandwidth as well • For existing NSB Firewall users with Century. Link IQ MPLS, Century. Link will expedite the increase of concurrent users (up to 500 users) and/or Gateway Firewall bandwidth up to 1 G • For existing Managed Cisco or Palo Alto Firewall customers, Century. Link will expedite the increase of concurrent users (Up to 250 for Managed Cisco; Up to max permitted on hardware platform for Palo Alto) 11 Confidential / Cenury. Link employees and contractors only