Central Office Restructure Westminster Homecare have restructured to

Central Office - Restructure • Westminster Homecare have restructured to meet the business’s growth demands

Central Office - Organisation Chart Jayesh Patel Nominal Ledger Audits Chairman Sushil Radia Managing Director Mark Thomas Alison Jones Director of Management Services Director of Operations Tarlika Patel Karen Favell Accounts Manager Deputy Operations Manager Wayne Martin Accounts Steve John IT Support Branch Managers

Central Office - Restructure We have a newly formed department called Management Services, which incorporates: Accounts, I. T. and other supporting services.

Management Services Our Goal: “Trouble free back office services to Customers and Staff”

Management Services Team • Tarlika Patel – Title: – Remit: Accounts Manager Payroll and Invoicing • Wayne Martin – Title: – Remit: Accounts Support Tenders, Accounts. • Steve John – Title: – Remit: IT. Support (Starts December 2006) Technical Support Services • Mark Thomas – Title: – Remit: Director of Management Services Manage & Develop Services

Management Services Key Tasks: – IT Support – Customer Services – Accounting Services – Acquisition Integration

Management Services Targets and Objectives: IT Support Provide trouble free office equipment (Broadband, networks, computers, printers/copiers). • Technical Support - all software on computers & company network • Available to you from 8 am to 6 pm. Back office support 24/7 • Provide mobile phone and office telephony Services, equipment & Support. • Develop Innovative Solutions • Local Authority & Branches Technology implementation

Management Services Team Targets and Objectives: Accounting Services • Efficient ordering (Stamps, Uniforms, Gloves, Stationary, etc) • Accurate payroll • Timely Invoicing • Debt Collection

Management Services Team Targets and Objectives: Acquisition Integration (Growing the business) • Streamline New Branch Processes • Rostering System Migration (Tariff Rates, data imports, HCR setup options).

Management Services Team Targets and Objectives: Customer Services • Help with Artwork, forms designs & advert drafting • Maintain & update website including Policies & Procedures Intranet • Management Information • Reports on Branch Performance • Budget Spend

Management Services Team Performance Measurements: • Annual Surveys “We’ll ask you” • Business Growth Targets