Celebrating Patient Experience Week What are our Patients

Celebrating Patient Experience Week “What are our Patients saying? ” - Inpatient • “I'm very pleased with the hospital, with the people they're very professional, and I felt really good when I stayed there. Thank you” • “Thank you for saving my life. ” • “It's a very good hospital. And I chose it over all the others” • “It's a very, very good hospital. I was well pleased. ” • “It was more like a hotel than a hospital. ” • “There is no place I would ever go other then • ” There is no place I would ever go other then Northside. ”

Celebrating Patient Experience Week “What do our Patients tell us? ” – Emergency Department • “All very attentive and professional- all doing treatment- tests as a team. ” • “Super nice staff - very friendly & courteous” • “Great could not have made me more comfortable so quickly. ” • “Professional & thorough. ”

Celebrating Patient Experience Week “What do our Patients tell us? ” - Outpatient • “Very good experience in a difficult time. Everyone very helpful and kind. ” • “I love this hospital. ” • “The best, warm caring polite, friendly. Could not ask for better. Ever. ” • “Your staff is really nice and concerned with patients. Everyone is really nice and friendly - Always with a smile. ”

Celebrating Patient Experience Week “What do our Patients tell us? ” – SDS, Procedures • “Amazing staff - thank you!!” • “Treated well, service with a smile. Kept me well inform on how, when, what I need to do after surgery” • “Everyone was great, happy smiling faces. ” • “Very fast, courteous, professional service. Every employee was very nice & helpful. ” • “Lovely, comfortable hospital. ”