CCMF Intake What is Intake at CCMF The

CCMF Intake

What is Intake at CCMF? The intake conversation is the first conversion a client has with CCMF. This is where the client shares part of their story. This is also the place where clients get connected to the programs that could help them.

Vision CCMF’s client engagement process is compassionate, trauma informed, timely, effective, client centric, standardized, robust, flexible, scalable, concise and well documented. The CCMF sets a gold standard for industry best practices.

Objectives ● Clients feel heard and supported in the intake process. ○ Recruiting intake personnel who have either ■ Lived experience ■ Human services education or work background ○ Emphasis on hearing the client's story to help connect them to help that they need. ● Retain existing volunteers. ○ This has been a struggle for 2021. ○ Leadership of volunteers is done by the intake Director ● Recruit new volunteers. ○ Has been an ongoing process. ○ Recruitment is done by the Intake Director ● Provide ongoing training to volunteers that pertain to their role and beyond. ○ Training has been primarily focussed on onboarding new volunteers into the role. ○ Zoho training to be provided for existing volunteers.

Objectives ● Create a comprehensive process that is consistent among all the regions. ○ This has been in progress since February 2015 and begins implementation on July 1 st. ● Ensure interdepartmental communication. ○ This has been a challenge for 20201. ○ Intake and branches are getting more and more connected with time. ● Build strong bidirectional working relationships between intake and branch directors. ○ Positive relationships have developed between intake director and branch directors. Still room to grow. ● Create a centralized process for collecting intake data. ○ We didn’t even have to create anything, we just utilized something we already had, Zoho.

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