Catering Visitors Reading and Writing Unit 6 Catering

Catering Visitors Reading and Writing

Unit 6 Catering Visitors Career Skill Description 1 Getting Things Ready 2 Things to Do 3 Things to Write 4 More Things to Do

Language Study mutual: a. having the same relationship each to the other 相互的，彼此的 For example: Mutual respect is necessary for the partnership to work. 互相尊重是合伙 作 所必须的。 We should give mutual help and relief in time of distress. 我们应该在困难的时候相

Language Study offending：a. unpleasant; disgusting; disagreeable不愉快的, 厌恶的 For example: His dirty words are so offending that nobody makes friends with him. 他的脏话令人讨厌，没 有人和他交朋友。 Littering is offending, so everyone should remember taking his rubbish away after watching a match. 乱丢垃圾让人讨厌，所以每个

Language Study customary: a. usual; normal 习惯的，惯例的 For example: It is customary for the most important person to sit at the end of the table. 最重要的人物坐 在桌子一端的上座。 Is it customary to tip waiters in your country? 在你们国家付侍者小费是一种习惯吗？

Language Study punctual: a. acting or arriving exactly at the time appointed严守时刻的，准时的 For example: If you are punctual you won’t be late. 如果 你严守时间, 你就不会迟到。 The commuter trains are never punctual. 往 返列车从来不准点。 back

Language Study host: v /n. to provide the place and everything that is needed for an oranizied event; receive 当主人招待，举办 For example: The conference was hosted by that committee. 该委员会充当这个会议的东道主。 Which country is going to host the next Olympic Games? 哪个国家举办下一届奥运 会。

Language Study route: n. road; course; way 路线, 路程 For example: What is the best route to Cambridge? 去剑 桥的最佳路线怎么走？ Is your office on a bus route? 你上班地点 在公交路线上吗？ back

Language Study draft: vt. draw up a preliminary version of or plan for；design 起草，设计 For example: Jim is busy drafting his speech for English speaking contest. 吉姆忙着起草英语演讲 比赛的演讲稿。 He drafted the model of the sports car’s engine. 他画了这款运动型汽车引擎的草图。

Language Study on many occasions: in many situations; many times 许多场合，许多次 For example: His calm has stopped me rushing my fences on many occasions. 在许多场合他 的镇静制止了我的鲁莽。 I‘ve said on many occasions that I wanted to retire, and I sincerely meant it. 我曾多 次提出想要退休，我说的是真的。

Language Study be aware of: know; be conscious of 知道， 意识到 For example: We are aware of this problem, but it's nothing to be afraid of. 我们意识到了这个 问题，但这不可怕。 Everybody is aware of the importance of back the Four Modernizations. 每个人都意识到

Language Study in advance: ahead of time; beforehand 预 先，提前 For example: I have to warn you in advance, we may be delayed. 我不得不提前警告你，我们可能 会耽搁。 Couldn’t you distribute copies well in back advance? 难道你不能提前发好复印件吗？

Section 1 Getting Things Ready Activity 2: Read the passage in Section 2 and complete the following In order to leave a good impression on foreign guests, a paragraph. good 1 interpersonal relationship is essential to either personal or corporate sucess when preparing for a reception. Firstly, it is a great help for one to know the basic social etiquette (礼节) when you meet a guest for the first time. Secondly, it is best to dress in black or blue on a formal 2 occasion. Moreover, you should show enough respect to the guests and their custom. Finally you should know some basic skills when 3 hosting a foreign delegation. In short, do everything you can to show your 4 hospitality as a host and you will find it 5. rewarding

Section 2 Things to Do Activity Two Activity One Listen and Write back Related Information Read and Think

Section Things to Do Related 2 Information: Etiquettes in General Behavior There are certain aspects of general behavior that one expects from all people. These are the most basics of behavior. Be polite - Always try to act in a demure and professional manner. Be sure to say, 'please, ' 'thank you, ' 'excuse me, ' and 'you're welcome, ' as appropriate. Be punctual - It is basic courtesy to keep one's appointments in a timely manner.

Section 2 Things to Do Do not pick anything - This includes nose, ears, bellybutton, teeth, toes, etc. Don't scratch yourself either. No spitting, don't chew gum in good company, and don't smoke in mixed company. Do not point or stare - It's just rude. Remove your hat indoors - Upon entering any household or establishment, you should immediately remove your hat. Do not check your watch - Unless you absolutely must be somewhere, it is rude to check your watch constantly. Refrain from this action when at a party or

Section Two Things to Do Activity One customary Listen and Write delegation keep an appointment with punctual interpersonal confirm ceremony pushy on many occasions route back

Section Two Things to Do 1 What should you pay attention to when receiving a guest? 2 What is right attitude to keep on a formal occasion? 3 How do you prepare for a reception of visitors from abroad?

Read and Think Task 2 Tell whether the following statements are true or false. Write T for True and F for False. T impression on guests, one should 1. To leave a good learn the basic social etiquette. ( ) F 2. As a general rule, you should call a young lady ‘Madam’, For to ask a female about her age, salary, and other private matters. ( ) T humble, and dress in black or blue on 3. You should be a formal occasion. ( ) F 4. Receiving visitors includes arranging for hotel reservation and airport pickup. ( ) T 5. When making an appointment with the guest, you must arrive far ahead of schedule. ( )

Read and Think Task 3 Give brief answers to the following questions. 1. What does this passage say about a good interpersonal relationship? • It is the basis of either personal or corporate success on many occasions. 2. What can be an offending thing for a female? • It is usually considered offending to call a young lady ‘Madam’, or to ask a female about her private matters. Furthermore, you are not next supposed to smoke unless you are permitted.

Read and Think 3. When shaking hands, what should you pay attention to? • You can use a little strength, but not too tightly. 4. What does this passage suggest for receiving your guests? • You should get ready to help your guests whenever and wherever they are in next trouble.

Read and Think 5. What should you do as a host to enable your guests to best use their time? • Make suggestions to best use their time and do what you should. 6. Do you have any experience of catering foreign friends? How do you prepare for this? • Open. next

General Rues: on your right • let the guest walk ____ open the door • _____ go through for the guest and let him/her _____ the door fist private matters • don’t talk about ____ private matters • are not supposed to _______ clean and tidy • dress _____ be supposed to: should; ought to 应该 We are supposed to be meeting alone. 我们本来是要单独见面的。

On formal occasions: • • • black or blue dress in _____ humble or pushy respect don’t be _______ punctual show _____ fro the guest and the tightly custom your talks must be _____ when shake hands, not too _____ use polite words in _____

Read and Task Think 4 Match A with B. A B 1 -c 1. 相互了解 a. on many occasions 2 -a 2. 在许多场合 b. keep an appointment 3 -ewith 4 3. 人际关系 c. mutual understanding -b 4. 守约 d. build good relations 5 -h 6 -i 5. 现场参观 e. interpersonal relationship 6. 个人隐私 f. host visitors 7 -f 7. 款待客人 g. whenever and wherever 8 -j 8. 预先 h. a field visit 9 -d 9. 建立良好关系 i. private matters 10 -g next 10. 无论何时何地 j. in advance

Read and Think Task 5 Fill in the blanks with the right words or phrases. Change the form where necessary. host customary keep an appointment with punctual confirm enable be aware of route draft mutual keep an appointment with 1. If you fail to punctual your dentist you’ll have to pay for it. 2. Being has become anenable international practice in the business world. hosted 3. Scientific techniques are so advanced as to____ surgeons to open and repair

Read and Think route 5. This bus covers a large number of customary streets. drafting 6. It is for the most important confirms person to sit at the end of the table. 7. I am busy a speech for the Mutual conference. 8. The recent airplane crash my is aware of belief that stronger safety regulations are back needed.

Section 3 Things to Write Activity One: Activity Two: Task-based Writing Applied Writing Creating an Agenda back A Business Agenda

Section 3 Things to Write Activity One: Task-based Writing Creating an Agenda back Task 1 Study the following tips for writing. Task 2 Study the following language for writing. Task 3 Study the following model for witing. Task 4 write an agenda to arrange your time.

Section Task 13 Study Things the followingto tips Write for writing. Having an agenda can save you time and stress. It allows you to plan the specifics (细节) of a meeting or visit ahead of time so that everything important will be included. Enjoy the benefits of an agenda by following this guide on how to write an agenda. 1. Subject: Head your agenda with the date, time, title and purpose of the meeting or visit. 2. Sub-points: Sub-points are anything that would go along with a main category, but needs to stand alone, such as activities, attendances (出席人数), location, communication and so on. 3. back Time Management: Be aware of how long each item will take and allocate (分配) the time properly.

Section Things Write Task 2 3 Study the following to language for writing. Words and phrases: attendendee 参加者 location （活动）地点 receive 接待 session 会议 project team/officer 项目团队/官员 delegation 代表团 ditto 同上

Section 3 back Things to Write Sentence patterns: reviewing today’s activities discussing the details of. . . meeting the delegation from. . . negotiating with. . . having a luncheon with. . . making a field visit to. .

Section Things to Write Task 33 Study the following model for witing. TIME A Visit Agenda of the Foreign Delegation DAY ONE: MONDAY, 16/ 2/ 08 8: 15 AM ACTIVI TY LOCATI ATTENDE PURPOS ON ES ES Receive At Airport foreign delegati on at airport Managers Giving the of delegati Public ons a Relation warm s Dept, welcom Sales e Dept, Comapn

Section 3 Things to Write 9: 00 – 9: Welcome Meeting 30 am ceremony Room 9: 3010: 15 am Session Meeting One: Room Review of contract terms 10: 1510: 30 am Coffee Break Reception Room Foreign delegation, CEO, the above members Ditto (not including CEO) Ditto Introducti ons, taking photos Cooperation intentions and general terms 　

Section 3 Things to Write 12: 00 -2: 30 Lunch pm and rest Baiyun Hotel Ditto and CEO 2: 30 - 4: 00 Session pm Three: Review of contract details 5: 00 PM Session Four: Dinner back Party Meeting Room Ditto (not including CEO) Make sure everything is OK White Swan Hotel Ditto Celebratio n

Section 3 Things to Write TIME LOCATION ACTIVITY ATTENDEES PURPOSES 7: 00 -7: 30 am Receive Miller David At Airport Managers of Marketing Dept and PR Dept. Giving Miller David a warm welcome 8: 00 – 8: 30 am Breakfast 　 　 　 8: 30 - 9: 30 am Welcome ceremony 　 　 　 9: 30 -11: 30 Visit the show hall 　 　 　 12: 00 -2: 00 pm Lunch and rest 　 　 2: 00 - 3: 00 pm Discuss details of the contract 　 　 　 back 3: 00 -4: 30 pm Visit 　 manufactory 　 　

Section 4 More Things to Do Activity One: Reading More back Activity Two: Focus on Grammar

Section 4 More Things to Do Task 1 Read the passage and fill in the blanks with appropriate words from the box prefer see suitable tightly below. observe comfortable gesture self-confidence with impression The Secrets of a Great Handshake It's something most of us do often. We impression shake hands with long-time friends, with acquaintances (熟人) and with strangers. In much of the world, the handshake is a part of the first 1

Section 4 gesture A great More Things to Do with about a handshake isn't just physical 2 ; it is about connecting 3 the other person and conveying (传达) your pleasure to the other person. The best way to do that is with your face and your eyes. 2. Make a full handshake. tightly hand open and make sure Keep your handshake will be a hand shake, not a finger or palm (手掌) shake. That means your thumb (拇指) and palm should be 4 interlocked (互锁) with the other’s. This

Section 4 More Things to Do 3. Firm, not strong. good handshake is firm but not overpowering ( self-confidence 力气过大). A firm handshake shows your 5 , but too much strength makes the other person feel oppressed (压迫). Always make your grip firm, but make adjustments based on the firmness of the other person's grip. 4. Up and down, not back and forth. saw A good handshake has a nice up and down comfortable motion (动作), not a back and forth one, as if you were trying to 6 some wood together. Again, adjust the motion to what seems

Section 4 More Things to Do 5. Adjust time. prefer observe Some people 8 a long handshake; others prefer it much shorter. 9 the other person and adjust the time to the situation, how well yousuitable know the person, and what seems comfortable to them. 6. Consider your left hand. While it may not be 10 in some cultures, I often use my other hand to grasp (抓住) the next other side of the person's hand or to touch his arm. This gesture makes the handshake warmer

Read and Think The Basics in Receiving Foreign Guests A good interpersonal relationship is the basis of either personal or corporate success on many occasions. Receiving guests or visitors provides a good chance for bettering mutual understanding and building good relations. The following are the basics in receiving foreign guests. As a general rule, you should let the guest walk on your right, and it is polite for you to open the door for him or her back and let the guest go through the door first.

Read and Think It is usually considered offending to call a young lady ‘Madam’, or to ask a female about her age, salary, and other private matters. You are not supposed to smoke unless you are permitted. It is customary to dress clean and tidy when you meet a guest for the first time. On a formal occasion, it is best to dress in black or blue. Don’t be humble or pushy, but you are required to show back respect for the guest and his or her

Read and Think It is usually considered offending to call a young lady ‘Madam’, or to ask a female about her age, salary, and other private matters. You are not supposed to smoke unless you are permitted. It is customary to dress clean and tidy when you meet a guest for the first time. On a formal occasion, it is best to dress in black or blue. Don’t be humble or pushy, but you are required to show back respect for the guest and his or her

Read and Think punctual. When shaking hands, you can use a little strength, but not too tightly. You should always use ‘please’, ‘thanks’ in your talks. In addition, you should get ready to help your guests whenever and wherever they are in trouble. The following elements should be considered when hosting a foreign delegation: l Be aware of your visitors’ background and back prepare to meet them as soon as they arrive;

Read and Think l Contact the departments to be visited; l Make suggestions to enable your visitors to best use their time; l Draft a reception proposal which covers the following: u. Meeting the visitors at the airport or station; u. Making the schedule for interviews, meetings and field visits; u. Making arrangements for reception, dinners and ceremony; u. Confirming hotel, transportation, and communication back in advance.

Language Study basic: n. the most important and necessary facts about something; element; factor 基 本要素, 基础 For example: Once you know the basics, you can start experimenting with different methods. 一 旦你知道了要点，你就可以开始用不同的 方法做试验。 If you want to be a chef, you must firstly

Language Study receive: vt. to greet or welcome 欢迎，接 待 For example: As an usher in the hotel, you should receive any guest warmly. 作为酒店的迎宾员，你 应该对任何客人都热情欢迎。 The manager received the foreign experts himself. 经理亲自接待外国专家。 back

Language Study be supposed to: should; ought to 应该 For example: He is supposed to be washing the car. 他应 该在洗刷汽车。 We are supposed to be meeting alone. 我们 本来是要单独见面的。 back

Language Study keep an appointment with sb: date with sb; make an appointment with sb 与人约 会，守约 For example: She kept an appointment with the doctor at 10: 30. 她和医生约在 10: 30。 Because you failed to keep the appointment with the agent, you should try every backmeans to make up for the loss. 因为你没

Language Study hospitality: n. friendly behavior towards visitors 好客，盛情 For example: I thank him for his hospitality. 我感谢他的 友好款待。 They show hospitality to a stranger. 他们 殷勤招待陌生人。 back

Focus on Grammar Task 1 Study the following English sentences and translate the Chinese sentences into English. 1) This is my friend Mary. She is a student at Binhai Technical School. 这是我们的新老师史密斯先生，他来自澳大利亚。 • This is our new teacher, Mr. Smith. He is/comes from Australia. 2) The sun rises in the east and sets in the west. 地球是圆的，围绕着太阳运转。 next

Focus on Grammar 3) The students read English aloud on the campus every morning. 我通常每月回家一次。 • I usually go home once a month. 4) Does he often come back so late? 你在空余时间常常看英文书吗？ • Do you often read English books in your spare time? 5) How often do you hold an English Corner? next 你们每周有多少节英语课？

Focus on Grammar Task 2 Complete the questions in the left column to suit the answers given in the right. 1) Where _ _ _ ? 　 Roland lives in a city in Central England. He works for a computer company. 2) When _ _ _ _ He usually gets up at six o'clock. _? He goes shopping on Sundays. 　 3) What _ _ He often listens to the radio before _before going to bed? going to bed.

Focus on Grammar 4) When _ _ usually _ _? He usually starts work at eight o'clock, but on Tuesdays he starts at seven. 5) What _ _ on Tuesday morning? He has an English lesson every Tuesday morning at eight o’clock. 6) What _ _ _ Roland is a computer programmer. job? 7) How long _ _ He works forty hours a week in the every week and company's computer department. where _______? 8) Why _ _ _ job? He likes his job because he feels back interested.

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