Cat Herding in the Green Mountains An Enterprise

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Cat Herding in the Green Mountains: An Enterprise Information System for the Vermont State

Cat Herding in the Green Mountains: An Enterprise Information System for the Vermont State Colleges Linda Hilton, Chief Information Officer Eric Sakai, Director of Learning Technologies

Organizational context Five colleges, 12, 000 students – – – Community College of Vermont

Organizational context Five colleges, 12, 000 students – – – Community College of Vermont Castleton State College Johnson State College Lyndon State College Vermont Technical College

Challenges • • Aging SIS Paperbound, labor-intensive processes Poor customer service Little system collaboration

Challenges • • Aging SIS Paperbound, labor-intensive processes Poor customer service Little system collaboration

Core Process Review • Analyze business operations, map processes • Combine process redesign and

Core Process Review • Analyze business operations, map processes • Combine process redesign and SIS implementation • RFP, fall ’ 99

SASI: Student and Administrative Services Initiative • New chancellor and presidents led implementation •

SASI: Student and Administrative Services Initiative • New chancellor and presidents led implementation • Mandates: single data base, uniform business rules, no customization! • Web-based services model • Six inter-institutional implementation teams & central meeting place • Training from vendor, internal project manager • Debate, decisions about common policies/procedures • SASI as lever for broader organizational change

Course catalog consolidation • Necessary for single data base system • Serves student needs

Course catalog consolidation • Necessary for single data base system • Serves student needs • Results: ü Streamlined curriculum, fostered collaboration ü Elimination of transfer credit within VSC ü Increased study options for students (e. g. , online) ü Increased inter-institutional enrollments

Blackboard integration • • • Single LMS (Basic) deployment, spring 2000 Data integration piloted,

Blackboard integration • • • Single LMS (Basic) deployment, spring 2000 Data integration piloted, fall 2003 Blackboard Enterprise operational, spring 2004 Web services consolidated in VSC Portal, spring 2004 Content System implementation, fall 2006

System enhancements • • • SIS live for fall 2002 AIS teams established, fall

System enhancements • • • SIS live for fall 2002 AIS teams established, fall 2003 VSC Portal operational, spring 2004 Online application system, fall 2005 Data warehouse spring, 2006 Scheduling system development, spring 2006

Outcomes & lessons learned • SIS implementation as lever for organizational change • Methodology

Outcomes & lessons learned • SIS implementation as lever for organizational change • Methodology for system collaboration • Applicants in Portal • Alums in Portal • Help Desk – single point of contact for users • Library catalog & online databases • Conference & events tools • Identity management • Security • Disaster Recovery • E-mail

Outcomes & lessons learned • Interplay of business process redesign and system implementation •

Outcomes & lessons learned • Interplay of business process redesign and system implementation • Challenge of training and documentation on the fly • Data integrity problems • Lack of IT and back-up staffing • Executive buy-in crucial

Questions?

Questions?

Contact us Linda Hilton Chief Information Officer Vermont State Colleges Linda. hilton@vsc. edu Eric

Contact us Linda Hilton Chief Information Officer Vermont State Colleges Linda. hilton@vsc. edu Eric Sakai Director of Learning Technologies Community College of Vermont Eric. sakai@ccv. edu