Cashless Catering QUESTIONS AND ANSWERS Cashless Catering What

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Cashless Catering QUESTIONS AND ANSWERS

Cashless Catering QUESTIONS AND ANSWERS

Cashless Catering What is Cashless Catering? CASHLESS CATERING IS A SYSTEM WHICH ALLOWS FOR

Cashless Catering What is Cashless Catering? CASHLESS CATERING IS A SYSTEM WHICH ALLOWS FOR PUPILS AND STAFF TO PAY FOR MEALS WITHOUT HANDLING CASH AT THE TILL.

Cashless Catering When is it being installed? THE NEW EQUIPMENT WILL BE IN PLACE

Cashless Catering When is it being installed? THE NEW EQUIPMENT WILL BE IN PLACE AND READY TO USE ON THE FIRST ‘GO LIVE’ DAY WHICH WILL BE THURSDAY 23 RD JANUARY. FROM THIS DATE CASH CAN NO LONGER BE USED AT THE TILL.

Cashless Catering What are the benefits of the system? THERE ARE MANY BENEFITS OF

Cashless Catering What are the benefits of the system? THERE ARE MANY BENEFITS OF THE NEW FOR STUDENTS, PARENTS AND THE COLLEGE. SOME STUDENT RELATED ONES ARE: • PROVIDES A CONVENIENT WAY TO PAY FOR SCHOOL MEALS; • MEANS AN END TO ENSURING AVAILABILITY OF CASH AT HOME; • ELIMINATES LOSS OF MONEY; • QUEUING TIME IS REDUCED AS THE SPEED OF SERVICE IS IMPROVED; • AUTOMATIC FREE SCHOOL MEAL ALLOCATION IS PROVIDED AND PUPIL ANONYMITY IS PRESERVED.

Cashless Catering How are pupils and customers recognised by the system? PUPILS AND STAFF

Cashless Catering How are pupils and customers recognised by the system? PUPILS AND STAFF USE THEIR FINGERPRINT TO BE IDENTIFIED AT THE BALANCE CHECKER AND TILL.

Cashless Catering How is the system used to obtain a meal or purchase item/s?

Cashless Catering How is the system used to obtain a meal or purchase item/s? A DISPLAY ON THE TILL SHOWS THE SERVER THE PUPIL OR STAFF MEMBER'S NAME, PHOTOGRAPH AND CURRENT BALANCE HELD WITHIN THE SYSTEM. SELECTED ITEMS ARE ENTERED INTO THE SYSTEM AND THE AMOUNT SPENT IS DEDUCTED FROM YOUR BALANCE. THE NEW BALANCE WILL SHOW UP ON THE DISPLAY FOR BOTH THE SERVER AND THE CUSTOMER AT THE END OF THE TRANSACTION.

Cashless Catering How does it work? WHEN YOU PLACE YOUR FINGER ON THE SCANNER,

Cashless Catering How does it work? WHEN YOU PLACE YOUR FINGER ON THE SCANNER, THE SOFTWARE MATCHES YOUR FINGER IMAGE WITH THE UNIQUE DIGITAL SIGNATURE HELD IN THE DATABASE.

Cashless Catering How is credit put onto my account? VIA ON-LINE PAYMENT MADE BY

Cashless Catering How is credit put onto my account? VIA ON-LINE PAYMENT MADE BY YOUR PARENTS. MOST PARENTS ALREADY HAVE A PARENTPAY ACCOUNT AND THIS IS ALREADY SET UP TO RECEIVE PAYMENTS FOR MEALS, HOWEVER SOME PARENTS DO NOT YET HAVE THIS FACILITY BUT WE WILL ENSURE THAT ALL THOSE WHO WANT THE FACILITY, HAVE THE NECESSARY SET UP AND ACCESS CODES.

Cashless Catering What if I do not have a sufficient funds in my account

Cashless Catering What if I do not have a sufficient funds in my account pay for a purchase? THE COLLEGE WILL ALLOW A ONE-OFF OVERDRAFT TO A MAXIMUM OF £ 3. 00. HOWEVER, THE PARENT WOULD BE EXPECTED TO REPAY THE LOAN THE NEXT DAY BY RE-CREDITING THE SYSTEM VIA THE ABOVE ROUTE.

Cashless Catering Is there a limit on what I can spend? NO, THIS HAS

Cashless Catering Is there a limit on what I can spend? NO, THIS HAS NOT BEEN SET UP BUT THE SYSTEM DOES HAVE THE FACILITY TO SET A SPEND LIMIT THAT CAN CONTROL WHAT YOU SPEND AT THE POINT OF PURCHASE.

Cashless Catering Information for pupils entitled to Free School Meals THE SYSTEM PROVIDES COMPLETE

Cashless Catering Information for pupils entitled to Free School Meals THE SYSTEM PROVIDES COMPLETE ANONYMITY FOR STUDENTS WHO RECEIVE FREE SCHOOL MEALS. STUDENTS WHO ARE ELIGIBLE WILL HAVE THEIR ACCOUNTS AUTOMATICALLY CREDITED WITH ALLOWANCES AND AVAILABLE FROM 8. 00 AM EVERY DAY. THE AVAILABLE BALANCE FROM THE FREE SCHOOL MEAL ALLOWANCE APPEARS EXACTLY AS THE SAME AS NON-FREE SCHOOL MEAL BALANCES AT THE TILL.

Cashless Catering Will I be able to buy additional items over and above my

Cashless Catering Will I be able to buy additional items over and above my free school meal allowance? YES – AS LONG AS THERE IS SUFFICIENT CREDIT YOU CAN USE YOUR AVAILABLE BALANCE TO MAKE ADDITIONAL PURCHASES.

Cashless Catering What happens to any unspent Free School Meals credit? THIS IS REMOVED

Cashless Catering What happens to any unspent Free School Meals credit? THIS IS REMOVED AT THE END OF THE LUNCH BREAK

Cashless Catering How will I create my account and identity? THIS WILL ALL BE

Cashless Catering How will I create my account and identity? THIS WILL ALL BE DONE FOR YOU DURING THE DAY ON 22 ND JANUARY. ALL YOU WILL HAVE TO DO IS FOLLOW THE INSTRUCTIONS BY THE STAFF SUPPORTING THE INSTALLATION PROCESS. YOU WILL BE BROUGHT DOWN AT YOUR ALLOCATED TIME DURING THE COURSE OF THE DAY AND YOU WILL USE YOUR FINGERPRINT TO REGISTER YOU IDENTITY FOR THE SYSTEM.

Cashless Catering Can my finger image be used by someone else? NO, THE SOFTWARE

Cashless Catering Can my finger image be used by someone else? NO, THE SOFTWARE USED TURNS YOUR FINGER IMAGE IN TO A MATHEMATICAL ALGORITHM. THE IMAGE OF THE FINGER IS THEN DISCARDED. THE INFORMATION THAT IS STORED CANNOT BE USED TO RECREATE AN IMAGE OF YOUR FINGER.