CASE STUDY NATIONAL WATER SEWERAGE CORPORATION NWSC UGANDA

CASE STUDY NATIONAL WATER & SEWERAGE CORPORATION (NWSC – UGANDA) ASSIGNMENT(S) Benchmarking for Improved Water Utility Performance

Assignments 1 to 3 I. Assignment No. 1: Performance Evaluation, Comparison & Ranking II. Assignment No. 2: Incentive Computation III. Assignment No. 3: Target Setting 2

Assignment No. 1 – Performance Evaluation, Comparison & Ranking i. Using the data set for four NWSC areas carry out a performance evaluation and rank the areas (Hint: in case of missing data assign max scores) ii. What is your view on the list of indicators used? iii. What are general observations on the evaluation criteria and what improvement do you suggest? iv. What are specific observations on the weight factors? Would you have different weight factors? What is the basis for your opinion? 3

Assignment No. 2 – Incentive Computation i. Using the data set provided for one area, compute the Area Incentives for the different months ii. What are your views on the indicators and weight factors used in the incentive computation? iii. If you are the General Manager for this Area, how would you distribute the incentive? What is the basis for your selected approach? iv. What 3 to 5 critical initiatives would you champion in order to increase the earned incentive? (Hint: make some assumptions) 4

Assignment No. 3 – Target Setting i. ii. Using the Case Study Story of the “TAYO WATER REFORM”, set performance Standards (targets) using the template provided and give your rationale and assumption What are general observations with respect to target setting? 5