Case Management Approach in Academic Advising Engages and

Case Management Approach in Academic Advising Engages and Motivates Students toward Completion Kimberly Collins Laura Hinkebein

Demographics • • • Sinclair Community College is located in Dayton, Ohio, a city of approximately 500, 000 residents. The main campus is located downtown in an urban setting. We have 3 regional centers and a second campus 40 miles south near Cincinnati, Ohio. Sinclair offers over 220 programs including specialized and technical areas of study that are in high demand in the Dayton region. In the past four years, more than 15, 000 credentials have been earned by Sinclair students. Sinclair offers, career, transfer, and individualized programs of study. In 2015 -16, approximately 30, 000 students attended Sinclair has one of the lowest tuition rates in Ohio.

Where we were… • Generalized Advising model for all students • Walk in & scheduled advising appointments • First come, first serve basis. • Provided students with a transactional advising appointment • Approximately 40 advisors (many part time) to provide direction for over 220 degree and certificate programs.

Where we are: • In 2014, SCC received a Title III Grant and we divided the Academic Advising Center into six “Career Communities”. • 6~8 assigned advisors per community who provide specialized advising and direction for approximately 40~50 degree and certificate programs. • Appointments only • Manageable caseloads • Holistic approach to advising • Increased rate of degree completion

Comparison Generalized Advising Case Management Advising Walk-in Advising Model with Limited Appointment Options Appointments with Assigned Advisor 1 Outreach Campaign per Semester 4 Outreach Campaigns per Semester 10, 717 Appointments Annually 24, 380 Appointments Annually 23, 311 Walk-In Appointments Annually 12, 661 Walk-In Appointments Annually 12 Minutes Average Wait Time 7 Minutes Average Wait Time 24 Minutes Average Advising Time 25 Minutes Average Advising Time

2016 - 2017 Career Communities • Business & IT • Creative Arts • Liberal Arts & Social Sciences • Health Sciences • Public Safety & Justice • STEM

Making Connections in Career Communities • Connect academic and careers goals by attending career events with faculty and employers. • Connecting students with similar interests and career goals. • Improved relationships between academic advisors, department chairpersons and faculty. • Smaller number of advisors serving a smaller number of students. • Enriched one-on-one relationship between advisor and student through entire academic journey. • Advising technology encourages students to connect with their assigned advisor.

Case Management Holistic Advising is our approach to case management and we address both academic and non-academic factors in an intrusive, proactive manner. Four domains of support: 1. Academic 2. Career 3. Financial 4. Personal

Case Management Outreach initiatives: - Welcome Email - New student; not mapped - Mapped not registered - Near Completion - Early Alerts

Case Management Outreach Activity: Welcome Email: Opportunity to say: “I am your advisor” Helpful Links

Case Management Outreach Activity: New Student and Not Mapped Without a MAP College Average 45% 1 yr. retention 16% 1 yr. retention With a MAP 73% 1 yr. retention

Case Management Outreach Activity: New Student and Not Mapped Goals: 1) Encourage student to see an advisor 2) Verify goal and update program information 3) Collaboratively create an Academic Plan (MAP)

Case Management Outreach Activity: Mapped Not Registered

Case Management Outreach Activity: Near Completion Outreach

Case Management % of All Students Visiting Advising / Getting an Academic Plan (MAP) 100. 0% 93. 1% 90. 0% 83. 4% 75. 7% 73. 4% 70. 0% 60. 0% 51. 2% 47. 4% 40. 0% 30. 0% 20. 0% 10. 0% Fall 13 Fall 14 Visited advisor % Map Created % Fall 15

43% Increase In Degrees and Certificates Earned from 2013 to 2016 Goal: 5, 000 4, 700 * 3, 868 4, 038 3, 292 *Projected – data will be finalized after summer 16 term. FY 13 FY 14 FY 15 FY 16 FY 17 FY 18