Case 31 Special Librarian or Knowledge Manager Pederson

Case 31: Special Librarian or Knowledge Manager? Pederson Energy Corporation 1 International Corporation • United Arab Emirates • Australia • Brazil • Canada • China • Indonesia Mission Statement: Finding, developing, and delivering reliable, affordable, and sustainable supplies of energy to support our customers’ economic progress and well-being. We maintain safe, reliable, ethical operations worldwide as well as corporate citizenship issues through our globally deployed management system. We expect our employees to integrate corporate citizenship into their work-related activities and decision-making processes.

Information Center Data Staff: 30 Librarians, 14 ICT professionals, 53 support worldwide Budget: $17. 2 million operating budget (excludes funds for resources/collections, which is basically unlimited) Collections: • Subscribes to all local and major national newspapers/trade journals • 21 subscription databases • 41 databases on a per-search basis • Home-office library—journals (print or online – topics of interests to the company

Key Points – Pederson Energy Corporation • • Digital Repository Indexing Time Management Knowledge Management—data collecting, organizing, refining, and disseminating • Benchmarking • Planning Key Points—Reflecting on Chapter Readings • • Assessment and accountability Quality Control and Operations ROI (return on investment) Performance Planning Budget Assessment Tools Benchmarking

Reference: BENCHMARKING. (n. d. ). Retrieved April 9, 2017, from http: //www. referenceforbusiness. com/management/ABud/Benchmarking. html Evans, G. Edward, and Camila A. Alire. Management Basics for Information Professionals. Third edition. Chicago: Neal. Schuman, an imprint of the American Library Association, 2013. Orr, Richard. 1973. “Measuring the Goodness of Library Services: A General Framework for Considering Quantitive Measure. ” Journal of Documentation 29, no. 3: 315 -332. Wilson, Karen, and Roger Strouse. 2005. “Benchmarking Your Information Management Activities. ” Information Outlook 9, no. 9: 25– 31; and Strouse, Roger. 2003. “Demonstrating Value and Return on Investment: The Ongoing Imperative. ” Information Outlook 7, no. 3: 14– 19.