Case 1 ChicknGravy Dinner Line Group 21 Members

Case 1: Chick-n-Gravy Dinner Line Group 2+1 Members: Delia Victoria Adrian Gary Yoong Terry

Background Complaints from supermarket about firm’s Chick-n-Gravy dinner defect. The majority of complaints : Underfilled packages Missing label Unacceptable taste Spills/Mixed items Improperly sealed

Data result (Original) Date Time Line Underfilled Missing Label Spill/ Mixed Unacceptable Taste Improperty Sealed 5/12 0900 1 2 1 3 5/12 1330 2 2 2 5/13 1000 2 1 3 5/13 1345 1 2 2 5/13 1530 2 2 3 1 5/14 0830 1 3 3 5/14 1100 2 1 1 2 5/14 1400 1 1 1 5/15 1030 1 3 5 5/15 1145 2 1 2 5/15 1500 1 1 1 5/16 0845 2 2 2 5/16 1030 1 3 5/16 1400 1 5/16 1545 2 1 4 1 1 2

Data result (Line 1&Line 2) Line 1 Date Time Underfilled Missing Label Spill/ Mixed Unacceptable Taste Improperly Sealed 5/12 0900 2 1 3 5/13 1345 2 2 5/14 0830 3 3 5/14 1400 1 1 5/15 1030 3 5 5/15 1500 1 1 5/16 1030 3 1 3 5/16 1400 Total 35 Line 2 Date Time Underfilled Missing Label Spill/ Mixed Unacceptable Taste Improperty Sealed 5/12 1330 2 2 5/13 1000 1 3 5/13 1530 2 3 1 5/14 1100 1 1 2 5/15 1145 1 2 5/16 0845 2 2 5/16 1545 1 4 1 1 2 Total 34

Pareto diagram of number of defect

Data result (category) Underfilled Spilled/Mixed Line 1 Line 2 Total Morning 0 1 1 Morning 2 2 4 Afternoon 3 1 4 Afternoon 4 6 10 5 Missing Label Unacceptable Taste Line 1 Morning Afternoon 14 Line 2 Total Line 1 11 0 7 7 18 Improperly Sealed Line 1 Line 2 Total Morning 0 5 5 Afternoon 1 5 6 11 Morning Afternoon Line 2 Total 14 7 21 0 1 1 22

Pareto diagram of number of unacceptable taste defect

Conclusion The process of produce frozen dinners Material of foods Labeling Classify by flavors Processing foods Frozen foods Sealing Foods packing Unacceptable taste Others

Case 2: Tip Top Markets

Background Complaints from Tip Top Market. Analyze the data and to make recommendation for improvement. On July 15, changes were implemented. 1. Reduce out-of-stock complaints. 2. Improve store maintenance. 3. Reduce checkout lines/pricing problems. Check out whether the changes make improvement or not.

Classifying Product Price Environment Service

Check Sheet 60 43 22 Product 8 Price Service Environment

Pareto Charts 60 43 22 Product Environment Service 8 Price

Run Charts 7/15

Product Inventory Freshness

Run Charts 7/15

Inventory&Freshness Problem Method Materials Goods Transport Inventory & Freshness Problem Workers Freezer Inventory System Manager Training Air Conditoner Supervision Person Equipment

Recommendation Short Term: • 1. Employees & manager training • 2. Introduce inventory system • 3. Solve machine problem Long Term: • 1. Establish corporate culture of positiveness • 2. Introdue TQM • 3. Establish suitable principle of recruitment

Thank you for listening

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