Carrier Support Team Carrier Training for Ryder Online

Carrier Support Team Carrier Training for Ryder Online System

Ryder On-Line: Requesting User ID First time users to will need to register and be granted access. To Request user access: Navigate to www. ryder. com 1) Select “TOOLBOX” on the top of the menu bar. 2) Then select “RYDERTRAC” • This will redirect you to the proper login screen for Ryder Online 12/15/2021 Proprietary and Confidential 2

Click Request Access Ryder On-Line: Requesting User ID (Con’t) To access the User request form click “First Time User? Enroll Now” 12/15/2021 Proprietary and Confidential 3

Ryder On-Line: Requesting User ID (Con’t) User access will be granted within 2 days of receiving the request. Filling out all mandatory fields will facilitate the approval request. Filling out the request form: 1. Enter a user ID to be used when accessing the tools – usually first initial, last name. 2. Enter Company Name as 3. Select Carrier For Ryder 4. Enter Carrier SCAC Code 5. Enter the user’s first name 6. Enter the user’s last name 7. Enter the user’s company name 8. Enter the company street address (street address, city, state, country, zip) 9. Select the language (USEnglish) 10. Enter the user’s email 11. Enter the user’s phone number 12. Select the Carrier Portal Application 13. Select the Ryder Ship application 14. Select Dock Scheduler Application. 15. Please make sure to add a comment in the note directly requesting “Need Carrier Portal” 16. Click Save 12/15/2021 Proprietary and Confidential 4

Ryder On-Line: Requesting User ID (Con’t) Upon approval, users will receive a confirmation email with their user id, password and access instructions to Ryder Online applications. User should review: User id Password 12/15/2021 Proprietary and Confidential 5

Ryder On-Line: Accessing Carrier Applications With access to Ryder Online, user will be asked to answer a security question for identification or password reset, then the user must click on “TRANSPORTATION” in the Navigation Bar. Once logged in, user will see this default screen. Click on the “TRANSPORTATION” Header in the Navigation bar to access the Carrier applications. 12/15/2021 Proprietary and Confidential 6

Ryder On-Line: Accessing Carrier Applications After answering the security questions. Click on the “TRANSPORTATION” header again and a drop down menu will be displayed beneath the headers on the left of the screen. The Carrier applications will be listed under the “CARRIER” heading. To Accept / Reject a a. Tender: Select Tender Dashboard To Update a Load Status or Event: Select Carrier Portal To Enter/ Update an appt for Dock Scheduler: Select Carrier Dashboard 12/15/2021 Proprietary and Confidential 7

ACCEPTING/REJECTING A TENDER 12/15/2021 Proprietary and Confidential 8

Tender Dashboard Once a load has been tendered out you will receive an email stating you have a load waiting to be accepted/rejected. You will have 60 minutes to accept or reject a tender. Tender Dashboard is where you will go to accept/reject the loads. The number will indicate how many loads are in pending status (waiting to be accepted or rejected), in accepted status, rejected status, or cancelled status. 12/15/2021 Proprietary and Confidential 9

Tender Dashboard (cont. ) Click on the number in the pending column to view those loads that need to be accepted/rejected. 12/15/2021 Proprietary and Confidential 10

Tender Dashboard – Tender Summary Here you can view the loads that are waiting to be accepted/rejected. You can click on the load number to view the information associated with the load. Click on the buttons to either accept or reject the load. 12/15/2021 Proprietary and Confidential 11

Tender Information – Accepting a Load After clicking the accept button in the tender summary you will be able to view all the information associated with the load. Once you’ve reviewed it you can click on either Accept & Print (to print the Tender) or Accept (if the tender does not need to be printed). 12/15/2021 Proprietary and Confidential 12

Tender Information – Rejecting a Load After clicking the reject button in the tender summary you will be able to view all the information associated with the load. Once you’ve reviewed it you can click on Reject. 12/15/2021 Proprietary and Confidential 13

Tender Dashboard Once all the loads have been accepted/rejected you can go back to the Tender Dashboard to view the loads that have been accepted/rejected. To review the loads you’ve accepted/rejected just click on the number. 12/15/2021 Proprietary and Confidential 14

Tender Dashboard – Tender Summary To print a tender for loads that you have already accepted; click on the accepted number in the tender dashboard and now you can click on the print tender button. 12/15/2021 Proprietary and Confidential 15

UPDATING A LOAD 12/15/2021 Proprietary and Confidential 16

Carrier Portal From this screen you can view what loads you have in past due status, today’s plan, and future status. To view the specific loads click on the total number for the status you are looking up. Loads in Red indicate past due updates and should be attended to first. 12/15/2021 Proprietary and Confidential 17

Definition of Terms: • Past Due – Looks at yesterday’s and two weeks back for any loads that still require a pickup or delivery update. • Today’s Plan – Looks at the current 24 hours for anything scheduled for pickup or delivery today • Future Loads – Looks at tomorrow and two week ahead for any loads scheduled to move in the next two weeks • Red Numbers – indicate information that is past due and is owed to Ryder • Blue Numbers – indicate information that is not past due

Carrier Portal/Load Summary By clicking on the total number in the dashboard screen (in this case past due loads) you can view the loads that still need to be updated. An update is needed if there is a blue or red button in the actual columns. If a load has already been picked up (or delivered) you will see the actual time in the summary. 12/15/2021 Proprietary and Confidential 19

Carrier Portal/Load Summary (cont. ) From this screen you can also adjust the dates of the loads visible, filter by specific criteria, and search for loads that are not requiring an update. To update a load click on the load number. Uncheck the box to view loads not requiring an update. 12/15/2021 Proprietary and Confidential 20

Status Update – Additional Status To additional status updates, such as the driver is being delayed, click on add. 12/15/2021 Proprietary and Confidential 21

Status Update – Additional Status (cont. ) A pop up will appear when you can enter the location, status, reason, date and time, and any memos. Click Submit. 12/15/2021 Proprietary and Confidential 22

Status Update – Additional Status (cont. ) Your status update will now appear in the additional status section of the status update screen. 12/15/2021 Proprietary and Confidential 23

Appointment Update- Additional Status If an appointment has been made; to enter the appointment date/time click on Add 12/15/2021 Proprietary and Confidential 24

Appointment Update – Additional Status (cont. ) Select Pickup Appointment or Delivery Appointment from the *Status drop down menu. A reason code must be provided. If the appointment requested is without any incident select “Normal appointment” from the Reason drop down menu. Add the date and time of the appointment as well as any memos. Click Submit. 12/15/2021 Proprietary and Confidential 25

Questions 12/15/2021 Proprietary and Confidential 26