Careers in the Hospitality Industry By Allison Bentley

Careers in the Hospitality Industry By: Allison Bentley

Industry Segments Hotels n Food Service n Travel n Tourism n Supporting Industries n

Hotels come in a variety of sizes, shapes, and locations. n Managing lodging properties can range from small bed and breakfasts to luxury resorts. n

Hotels n Rooms n n Front office Guest services Housekeeping n n Restaurants Banquets Bars Servers Chefs n n n n n Directors Employment Employee relations Benefits Tradesman Electricians Supervisors Sales and Marketing n n General cashier Night auditor Accounts receivable manager Credit officer Engineering n Human resources n Accounting n Food & Beverage n n n Sales managers – local, district, regional, national Catering n n n Banquet manager Entrepreneurs Sales personnel

Food Service Food service organizations play a large employment and economic part of the industry. n Food service establishments range from fast food, to casual dining, to fine dining, to food services located in office complexes, schools, hospitals, correction facilities, and theme parks. n

Food Service n Independent Restaurants n n Mom & pop More flexible Owner operated n n Corporate Restaurants n n Good benefits Corporate structure n n More opportunities Less creativity Franchised Restaurants Managed Services n n Education Healthcare Business & industry (B&I) Catering n Can be large or small

Travel n Travel related opportunities range from airlines, trains, busses, car rentals, to travel coordinator professional.

Travel Cruise Lines n Airlines n Amtrak n Bus Lines n Rental Car Agencies n Resorts n Travel Agencies n

Tourism Amusement Parks n National, State, and Regional Parks n Adventure / Eco -Tourism n Governmental Tourism Offices n Corporate Meeting Planner n

Tourism related careers are typically thought a governmental or quasi-governmental organizations. n Local, State, and Federal governments have looked to travel and tourism as a means to increase popularity and economic growth. n

Supporting Industries n Other potential careers are found in those organizations which supplies products, services, and resources that are needed in the hospitality industry.

Supporting Industries Food Service Distributors n Chemical Suppliers n Hard Goods n Hardware Support & Development n Software Support & Development n Beverage Distributors n Real Estate n Consulting n

Hospitality & Tourism Industry Advantages n More career options than most industries n Varied work responsibilities n People-oriented work n Highly flexible hours n Room for long-term career growth n Perks

Hospitality Industry Careers Disadvantages (continued) n Long hours n Nontraditional schedules n Pressure n Low starting salaries

Lodging Career Opportunities Large Chain n Better training Gain valuable additional education and experience n Advancement opportunities More units means more places to climb the ladder of success n Better benefits A large corporation usually means better life and health insurance, more generous vacation/sick time, retirement plans, etc. (continued)

Lodging Career Opportunities (continued) Independent n Greater creativity More opportunities to set standards and initiate change n More career control Opportunities for personal relationships with the people who can aid your career growth n Better learning environments Wider range of responsibilities means greater depth of knowledge and more hands-on training

Lodging Management Positions n n n n General manager Food and beverage manager Catering manager Controller Human resources manager Marketing/sales manager Resident manager Chief engineer

Food Service Management Positions n General manager n Dining room manager n Beverage manager n Kitchen manager n Chef n Mâitre d' n Banquet manager

Professional/ Trade Associations American Bed and Breakfast Association n American Hotel and Motel Association n American Society of Travel Agents n American Tour Association n International Association of Culinary Professionals n International Association of Leisure and Entertainment Industry n

Goals of Job Placement n n Starting salary, possibilities of raises Personal satisfaction n n Self-expression Creativity Initiative Independence Professional goals n n n Short-term Mid-range Long-term

Career Hunting Strategies Income requirements 2. Professional status and opportunities 3. Evaluating the employer – Internet, financial reports, visiting their establishments, friends, employees, etc. 4. Determine potential for job satisfaction. 5. Accepting skill positions vs. management positions as an entry into the organization. 1.