CAREER EXECUTIVE SERVICE BOARD Citizens Charter Revision No
CAREER EXECUTIVE SERVICE BOARD Citizen’s Charter Revision No. 04 Effectivity Date: 03 January 2019
Vision Mission Core Values Index CESB Citizen’s Charter OUR SERVICES: CES Eligibility and Rank Appointment Professional Development Performance Management and Executive Placement Policy and Legal Matters Information and Technology Support General Administration Revision No. 04 Effectivity Date: 03 January 2019
Index CESB Citizen’s Charter OUR SERVICES: CES Eligibility and Rank Appointment • Receipt and Processing of Applications for the CES Written Examination • Receipt and Processing of Applications for the Assessment Center • Receipt and Processing of Documentary Requirements for the Performance Validation Stage • Receipt and Processing of Documentary Requirements for the Panel/Board Interview and Conferment of CES Eligibility • Receipt and Processing of Applications for Rank Appointment • Receipt and Processing of Applications for the Issuance of Certificate of Eligibility (Walk-in) • Receipt and Processing of Applications for the Authentication of Certificate of Eligibility (Walk-in) • Response to Phone-in Inquiries on Examination Results • Assistance on CES Eligibility Matters Revision No. 04 Effectivity Date: 03 January 2019
Index CESB Citizen’s Charter OUR SERVICES: Professional Development • Receipt and Processing of Request for Program Equivalency and Recognition of Prior Learning Attended by an Individual Official • Request for Program Accreditation Offered by Training Institutions • Registration and Acceptance in CES Trainings Performance Management and Executive Placement • Issuance of Certified True Copy of CESPES Feedback Report • Executive Placement Program Revision No. 04 Effectivity Date: 03 January 2019
Index CESB Citizen’s Charter OUR SERVICES: Policy and Legal Matters • Reply to Phone-in and Walk-in Queries, and Social Media Messages on Policy and Legal Matters Information and Technology Support • Processing of Data Requests on the CES General Administration • Records Management • Request for Refund of Fees • Feedback and Redress Mechanisms Revision No. 04 Effectivity Date: 03 January 2019
Vision A CES that provides leadership and continuity in governance, imbues relevance, builds collaboration and inspires trust in achieving national development goals hand in hand with political leaders, the bureaucracy and the citizens.
Mission We will maintain continuity and stability in the civil service and serve as a critical link between government and the Filipino people. We will infuse our ranks with well-selected and development-oriented leaders and through them, bring change, expertise and leadership for a responsive public service.
We will be known for: Core Values PROFESSIONALISM We will serve with the relevant knowledge, skills and attitude. INTEGRITY We will work with adherence to the highest standards of ethical conduct. INNOVATION We will continuously seek new ideas, strategies and tools to improve public service. COMMITMENT We will remain focused in carrying out the CES mission in partnership with stakeholders to respond to emerging challenges. EXCELLENCE We will nurture our talents and do our best for the Filipino people.
Receipt and Processing of Applications for the CES Written Eligibility and Rank Appointment Division Examination Type of Frontline Service Processing Time (under normal circumstances per transaction) Person in Charge Fees Form Written Examination • Receipt and Processing of Applications 20 mins. Program Officer (Ms. Ercee M. Capati) * P 1, 000. 00 ** P 1, 500. 00 *** P 150. 00 * Shall be paid by the applicant upon approval of the application ** For late submission of application (per CESB Resolution No. 118, Series of 2014) *** Paid upon approval of request for change of venue and schedule (per CESB Resolution No. 1181, Series of 2014) Written Exam Form
Receipt and Processing of Applications for the CES Written Eligibility and Rank Appointment Division Examination Schedule of availability of service: Upon announcement of ERAD through the CESB website 8: 30 a. m. – 5: 30 p. m. without noon break What are the requirements: 1. An applicant must be a Filipino Citizen of good moral character and possesses the following requirements: A. Government Sector, Career Service A. 1 He/She must have been appointed to a CES position; or A. 2 He/She must have been designated in an Acting Capacity or Officer. In-Charge (OIC) of a CES position for at least six (6) months; or A. 3 He/She must have been appointed or designated/incumbent to at least a Salary Grade 18 (SG-18) position and actually performing adequate managerial and supervisory functions/experience for at least two (2) years.
Receipt and Processing of Applications for the CES Written Eligibility and Rank Appointment Division Examination B. Government Sector, Non-Career Service He/she must have been appointed to a non-career position whether under coterminous or contractual status in any department or agency of the government with at least three (3) years managerial and supervisory functions/experience, and has served the government for the same period at the time of his/her application; provided he/she must have been occupying a position equivalent or higher than salary grade 18 (SG 18) position.
Receipt and Processing of Applications for the CES Written Eligibility and Rank Appointment Division Examination C. Private Sector Outstanding men/women from outside the government may be allowed to take the CES Written Examination; provided he/she falls under any of the following categories: C. 1 A proprietor who is performing managerial/supervisory functions for at least three (3) years; and C. 2 An incumbent of a managerial position exercising supervisory functions, as defined under these rules, for a minimum period of three (3) years.
Receipt and Processing of Applications for the CES Written Eligibility and Rank Appointment Division Examination 2. The following documents shall accompany the application form upon filing: A. Copy of appointment paper to present position authenticated by the office personnel/administrative officer; B. Service record authenticated by the office personnel/administrative officer; C. Copy of the designation order duly authenticated by the office personnel/administrative officer in case the applicant is presently designated in an acting capacity or officer-in-charge of a CES position for at least six (6) months; D. Three (3) identical photographs, (size 2” x 2”) with full name tag that includes the first name, surname and middle initial taken not more than six (6) months before the filing of the application. Only two (2) of the three (3) 2” x 2” photographs shall be submitted upon filing of the application. The applicant shall keep the third 2” x 2” photograph and shall bring the same on the day of the examination for posting in the examinee seat plan. Pictures that are scanned, photocopied or
Receipt and Processing of Applications for the CES Written Eligibility and Rank Appointment Division Examination E. Photocopy of a valid Identification Card (ID) containing the applicant’s picture, signature, birth date and signed by the authorized Official. 3. Accomplished application forms must be filed directly with the Career Executive Service Board, No. 3 Marcelino St. , Brgy. Holy Spirit, Diliman, Quezon City either personally or by mail. Estimated time of action: 20 minutes
Receipt and Processing of Applications for the CES Written Eligibility and Rank Appointment Division Examination How to avail of service: Applicant / Client 1 Submit the accomplished application form, with pictures and photocopy of valid ID to the Eligibility and Rank Appointment Division (ERAD). Service Provider Review and evaluate the application form and the requirements. Duration of Activity (under normal circumstances per transaction) 15 mins. Person in Charge Program Officer (Ms. Ercee M. Capati) Fees Form Written Examination Form (Revised Form as of 2018)
Receipt and Processing of Applications for the CES Written Eligibility and Rank Appointment Division Examination How to avail of service: Applicant / Client 2 Service Provider Upon approval of the application form, qualified applicants shall be advised to pay the examination fee to the Cashier’s Office. Duration of Activity (under normal circumstances per transaction) Person in Charge Program Officer (Ms. Ercee M. Capati); Chief, ERAD (Mr. Darius R. Maya) Fees Form Written Examination Screening Form
Receipt and Processing of Applications for the CES Written Eligibility and Rank Appointment Division Examination How to avail of service: Applicant / Client 3 Pay to the Cashier. Service Provider Process payment and issue official receipt (O. R. ). Duration of Activity (under normal circumstances per transaction) 3 mins. Person in Charge Fees Cashier/ P 1, 000. 00 Administrative Aide (Ms. Vanessa S. Rivera/ Ms. Delia M. Castillo) Form Order of Payment
Receipt and Processing of Applications for the CES Written Eligibility and Rank Appointment Division Examination How to avail of service: 4 Duration of Activity (under normal circumstances per transaction) Applicant / Client Service Provider Present the O. R. with the processed application/ screening form to ERAD Processor Indicate the schedule of examination in the application receipt/ Notice of Admission; detach and give the application receipt/Notice of Admission to the applicant. 2 mins. *** End of Transaction *** Person in Charge Program Officer (Ms. Ercee M. Capati) Fees Form Application Receipt/ Notice of Admission
Receipt and Processing of Applications for the Assessment Center Eligibility and Rank Appointment Division Type of Frontline Service Duration of Activity (under normal circumstances per transaction) Person in Charge Fees Forms Assessment Center • Receipt and Processing of Applications for the Assessment Center • Preparation of Letter of Invitation and Receipt of Confirmation Slip 15 mins. 15 working days before AC Exam Assessment Center Application Form Program Officer (Ms. Narciliza O. Juan) P 17, 000. 00 * P 8, 500. 00 ** Confirmation Slip * Re-takers, CSEE in Non-CES position, MNSA/MPSA Graduates, SSL-Exempt Candidates and Candidates from the Private Sector (per CESB Resolution No. 931, Series of 2011) ** First Time AC Applicant/Examinee from National Government Agencies (NGAs)
Receipt and Processing of Applications for the Assessment Center Eligibility and Rank Appointment Division Schedule of availability of service: Upon passing the CES Written Examination; as scheduled bi-monthly AC admission prerequisites: The AC applicant should be a/an: 1. AC re-taker; 2. CES-WE passer; 3. Career Service Executive Eligible (CSEE); and 4. MNSA/MPSA degree holder whose request for accreditation has been approved by CESB
Receipt and Processing of Applications for the Assessment Center Eligibility and Rank Appointment Division AC checklist of documentary requirements: For AC applicants (First-time/Re-takers): 1. Duly accomplished AC Application Form (QF 008 -00). For Career Service Executive Eligibles (CSEEs): 1. Duly accomplished AC Application Form (QF 008 -00); and 2. Additional documents for submission upon review and assessment of AC Application Form: a. Latest Appointment Paper authenticated by the office personnel/ administrative officer; b. Copy of the designation order duly authenticated by the office personnel/administrative officer indicating that applicant is designated to a third level position; and c. Certificate of CSE Eligibility issued by the Civil Service Commission (for CSEE applicants).
Receipt and Processing of Applications for the Assessment Center Eligibility and Rank Appointment Division For MNSA/MPSA degree holders: 1. Duly accomplished AC Application Form (QF 008 -00); and 2. Additional document for submission upon review and assessment of AC Application Form: a. Certification of MNSA/MPSA Accreditation issued by CESB. Estimated time of action: 15 working days before the conduct of the Assessment Center
Receipt and Processing of Applications for the Assessment Center Eligibility and Rank Appointment Division How to avail of service: 1 2 Applicant / Client Service Provider Submit the accomplished Assessment Center (AC) Application Form personally or through fax/e-mail. Review/evaluate the accomplished application form; additional documents shall be required for CSEE applicants and/or MNSA/MPSA degree holder Prepare and send letter of invitation to qualified examinees. Duration of Activity (under normal circumstances per transaction) 15 mins. Person in Charge Program Officer (Ms. Narciliza O. Juan) Fee s Form Assessment Center (AC) Application Form
Receipt and Processing of Applications for the Assessment Center Eligibility and Rank Appointment Division How to avail of service: Applicant / Client 3 Send the confirmation slip; form for the use of laptop and bank deposit slip for online payment of the Assessment Center Exam). Service Provider Duration of Activity (under normal circumstance s per transaction) Person in Charge Fees Form
Receipt and Processing of Applications for the Assessment Center Eligibility and Rank Appointment Division How to avail of service: Applicant / Client Service Provider 4 Process payment and issue O. R. 5 Inform AC applicant of Admission to the AC Exam Duration of Activity (under normal circumstances per transaction) 3 mins. (for walk-in applicants) Person in Charge Cashier/ Administrative Aide (Ms. Vanessa S. Rivera/ Ms. Delia M. Castillo) Fees Form P 17, 000. 00 * P 8, 500. 00 ** Confirmation Slip; Sign-up form for the use of laptop *** End of Transaction *** * Re-takers, CSEE in Non-CES position, MNSA/MPSA Graduates, SSL-Exempt Candidates and Candidates from the Private Sector (per CESB Resolution No. 931, Series of 2011) ** First Time AC Applicant/Examinee from National Government Agencies (NGAs)
Receipt and Processing of Documentary Requirements for the Performance Validation Eligibility and Rank Appointment Division Stage Type of Frontline Service Duration of Activity (under normal circumstances per transaction) Person in Charge Fees Form P 800. 00 Personal Data Form and Candidate’s Profile Performance Validation Receipt and Processing of Requirements 20 mins. Program Officer (Ms. Yvonne C. Dela Cruz)
Receipt and Processing of Documentary Requirements for the Performance Validation Eligibility and Rank Appointment Division Stage Schedule of availability of service: Upon passing the Assessment Center Validation checklist of requirements: For the Performance Validation Stage the candidate is required to accomplish and submit two (2) copies of the following: 1. Personal Data Form; 2. Organizational chart showing your place in the organization; 3. List of immediate superior/s and subordinates as certified by your Personnel Officer/HRMO; 4. Detailed information about the pending case/s, if any; 5. Recent performance rating certified by agency personnel; 6. Recent sworn Statement of Assets and Liabilities, and Net Worth, Disclosure of Business Interests and Financial Connections and Identifications of Relatives in the Government Service.
Receipt and Processing of Documentary Requirements for the Performance Validation Eligibility and Rank Appointment Division Stage How to avail of service: Applicant / Client Service Provider Duration of Activity (under normal circumstances per transaction) Person in Charge 1 Submit the validation requirements. Review, evaluate and verify authenticity/accuracy of submitted validation requirements. 15 mins. Program Officer (Ms. Yvonne C. Dela Cruz) 2 Provide order of payment and advise applicant to proceed to the Cashier 2 mins. Cashier/ Administrative Aide (Ms. Vanessa S. Rivera /Ms. Delia M. Castillo) Fees Form Personal Data Form P 800. 00 Order of Payment
Receipt and Processing of Documentary Requirements for the Performance Validation Eligibility and Rank Appointment Division Stage How to avail of service: 3 Applicant / Client Service Provider Pay the validation fee to cover for publication and clearance fees to the cashier Process payment and issue O. R. Duration of Activity (under normal circumstances per transaction) 3 mins. Person in Charge Program Officer (Ms. Yvonne C. Dela Cruz) *** End of Transaction *** Fees Form
Receipt and Processing of Documentary Requirements for the Panel/Board Interview and Conferment of CES Eligibility and Rank Appointment Division Type of Frontline Service Duration of Activity (under normal circumstances per transaction) Person in Charge Panel Interview and Conferment of CES Eligibility Receipt and Processing of Documentary Requirements for Panel Interview and/or Conferment of CES Eligibility 15 mins. per candidate Ms. Gina F. Sapang /Mr. Frederick Kin M. Fajiculay (Project Officers) Fees Form
Receipt and Processing of Documentary Requirements for the Panel/Board Interview and Conferment of CES Eligibility and Rank Appointment Division Who may avail of the service: For Panel/Board Interview: Applicants who are recommended by the Validator to proceed to the Panel/Board Interview, the fourth stage of the CES Eligibility Process For Conferment of CES Eligibility: Candidates who are recommended by the Panel Interviewers to be conferred the CES Eligibility
Receipt and Processing of Documentary Requirements for the Panel/Board Interview and Conferment of CES Eligibility and Rank Appointment Division Checklist of requirements: 1. Performance rating of at least Very Satisfactory for the immediately preceding year; 2. Certificate of No Unliquidated Cash Advance and No Notice of Disallowance from the Commission on Audit; 3. Clearances from the CSC, Office of the Ombudsman and Sandiganbayan; 4. Affidavit of Full Disclosure on the Interaction with the Tobacco Industry; and 5. Drug Test Certificate. Estimated time of action: 15 minutes per candidate
Receipt and Processing of Documentary Requirements for the Panel/Board Interview and Conferment of CES Eligibility and Rank Appointment Division How to avail of service: Applicant / Client 1 Submit the requirements for Panel Interview/ Conferment of CES Eligibility Service Provider Evaluate the requirements submitted prior to and/or for conduct of the Panel Interview/Conferment of CES Eligibility Duration of Activity (under normal circumstances per transaction) 15 mins. per candidate *** End of Transaction *** Person in Charge Program Officers (Ms. Gina F. Sapang/ Mr. Frederick Kin M. Fajiculay) Fees Form
Receipt and Processing of Applications for Rank Appointments Eligibility and Rank Appointment Division Schedule of availability of service: 8: 30 a. m. – 5: 30 p. m. without noon break Who may avail of the service: Career Executive Service Eligibles (CESEs) and Career Executive Service Officers (CESOs) who are incumbents to CES positions What are the requirements: As provided for in CESB Resolution Numbers 798, 1100, 1124, 1223, and 1342 For applicants for original appointment to CES rank must submit the following requirements: 1. CESPES/Performance Rating Report. Obtained at least “Very Satisfactory” Performance rating for three (3) consecutive years prior to the year for which the applicant is being considered for original appointment to CES rank;
Receipt and Processing of Applications for Rank Appointments Eligibility and Rank Appointment Division 2. Copies of training certificates duly certified by an authorized personnel or duly accredited by CESB’s training institutions/partners. Training Requirements for CESO Rank Appointment CESO Rank Training Requirement CESO I Completion of Leadership and Management Proficiency (LAMP) Program and three (3) accredited training programs or its equivalent CESO II Completion of LAMP Program and two (2) accredited training programs or its equivalent CESO III Completion of LAMP Program and one (1) accredited training programs or its equivalent CESO IV Completion of Salamin, Diwa, and Gabay courses of the LAMP Program (LAMP Program Graduate) CESO V Completion of Salamin and Diwa courses of the LAMP Program CESO VI Completion of Salamin course of the LAMP Program
Receipt and Processing of Applications for Rank Appointments Eligibility and Rank Appointment Division 3. Clearance/Certification from Agency (valid for a period of 6 months only), that the applicant has no pending administrative/criminal cases to which the applicant is assigned to (Regional and/or Central Office) including information of no notice of disallowance/s and unliquidated cash advance/s; 4. Clearance from Civil Service Commission (CSC Central Office) valid for a period of 6 months only; 5. Clearance from Sandiganbayan valid for a period of 6 months only; 6. Clearance from Office of the Ombudsman (OMB) valid for a period of 6 months only; 7. Clearance from National Bureau of Investigation (NBI) valid for a period of 6 months only;
Receipt and Processing of Applications for Rank Appointments Eligibility and Rank Appointment Division 8. If with case/s from the above-mentioned offices, kindly attach the following case documents: § Signed and duly notarized Executive Summary of the case/s; § Copies of complaint-affidavit; § Copies of answer or reply with complete attachments/annexes; § Rejoinder and comment to the rejoinder, with complete attachments/annexes, if filed; and § Other related documents, e. g. Office of the President/Sandiganbayan/Court of Appeals/Supreme Court decisions, if any. 9. Notarized Self-Certification of no pending administrative and/or criminal case filed against the applicant in any office, quasi-judicial or judicial body (valid until 6 months);
Receipt and Processing of Applications for Rank Appointments Eligibility and Rank Appointment Division 10. Certification coming from the Finance/Administrative division that the applicant did not receive nor solicit any donation/s, gift/s, gratuity, favor or anything of monetary value and unnecessary interaction for any financial or material interest from the tobacco industry; 11. Endorsement Letter of Department Secretary for the applicant’s original appointment to CES Rank; 12. Updated Personal Data Sheet; 13. Latest appointment paper duly certified by Office Personnel/Administrative Officer; 14. Service Record duly certified by Office Personnel/Administrative Officer; and 15. Drug Test Certification per CESB Resolution 1342, Series of 2017.
Receipt and Processing of Applications for Rank Appointments Eligibility and Rank Appointment Division For applicants for adjustment in CES rank must submit the following requirements: Note: One-year Incumbency to the CES Position is required 1. CESPES/Performance Rating Report. Obtained at least “Very Satisfactory” Performance rating in the CES position the official is currently occupying for the year immediately preceding his/her adjustment in CES rank. For one coming from the private sector who is initially appointed to a CES position, an applicant must have at least one (1) year incumbency in his/her present CES position before he/she can be recommended for an adjustment in CES rank; and he/she must have obtained a rating of at least “Very Satisfactory” in the CES position he/she is currently occupying during the required one (1) year incumbency;
Receipt and Processing of Applications for Rank Appointments Eligibility and Rank Appointment Division 2. Copies of training certificates duly certified by an authorized personnel or duly accredited by CESB’s training institutions/partners. Training Requirements for CESO Rank Adjustment CESO Rank Training Requirement CESO I Completion of LAMP Program and three (3) accredited training programs or its equivalent CESO II Completion of LAMP Program and two (2) accredited training programs or its equivalent CESO III Completion of LAMP Program and one (1) accredited training programs or its equivalent CESO IV Completion of Salamin, Diwa, and Gabay courses of the LAMP Program (LAMP Program Graduate) CESO V Completion of Salamin and Diwa courses of the LAMP Program CESO VI Completion of Salamin course of the LAMP Program
Receipt and Processing of Applications for Rank Appointments Eligibility and Rank Appointment Division 3. Clearance/Certification from Agency (valid for a period of 6 months only), that the applicant has no pending administrative/criminal cases to which the applicant is assigned to (Regional and/or Central Office) including information of no notice of disallowance/s and unliquidated cash advance/s; 4. Clearance from Civil Service Commission (CSC Central Office) valid for a period of 6 months only; 5. Clearance from Sandiganbayan valid for a period of 6 months only; 6. Clearance from Office of the Ombudsman (OMB) valid for a period of 6 months only; 7. Clearance from National Bureau of Investigation (NBI) valid for a period of 6 months only;
Receipt and Processing of Applications for Rank Appointments Eligibility and Rank Appointment Division 8. If with case/s from the above-mentioned offices, kindly attach the following case documents: § Signed and duly notarized Executive Summary of the case/s; § Copies of complaint-affidavit; § Copies of answer or reply with complete attachments/annexes; § Rejoinder and comment to the rejoinder, with complete attachments/annexes, if filed; and § Other related documents, e. g. Office of the President/Sandiganbayan/Court of Appeals/Supreme Court decisions, if any. 9. Notarized Self-Certification of no pending administrative and/or criminal case filed against the applicant in any office, quasi-judicial or judicial body (valid until 6 months);
Receipt and Processing of Applications for Rank Appointments Eligibility and Rank Appointment Division 10. Certification coming from the Finance/Administrative division that the applicant did not receive nor solicit any donation/s, gift/s, gratuity, favor or anything of monetary value and unnecessary interaction for any financial or material interest from the tobacco industry; 11. Endorsement Letter of Department Secretary for the official’s adjustment in CES Rank; 12. Updated Personal Data Sheet; 13. Latest appointment paper duly certified by Office Personnel/Administrative Officer; 14. Service Record duly certified by Office Personnel/Administrative Officer; and 15. Drug Test Certification per CESB Resolution 1342, Series of 2017.
Receipt and Processing of Applications for Rank Appointments Eligibility and Rank Appointment Division For applicants for promotional appointment to CES rank must satisfy the following requirements: Note: At least three (3) years residency in the present CES rank is required 1. CESPES/Performance Rating Report. Obtained a CESPES rating of “Outstanding” for the three (3) consecutive years in the rank corresponding to his/her position;
Receipt and Processing of Applications for Rank Appointments Eligibility and Rank Appointment Division 2. Copies of training certificates duly certified by an authorized personnel or duly accredited by CESB’s training institutions/partners. Training Requirements for Promotional Appointment to CES Rank CESO Rank Training Requirement CESO I Completion of LAMP Program and three (3) accredited training programs or its equivalent CESO II Completion of LAMP Program and two (2) accredited training programs or its equivalent CESO III Completion of LAMP Program and one (1) accredited training programs or its equivalent CESO IV Completion of Salamin, Diwa, and Gabay courses of the LAMP Program (LAMP Program Graduate) CESO V Completion of Salamin and Diwa courses of the LAMP Program
Receipt and Processing of Applications for Rank Appointments Eligibility and Rank Appointment Division 3. Clearance/Certification from Agency (valid for a period of 6 months only), that the applicant has no pending administrative/criminal cases to which the applicant is assigned to (Regional and/or Central Office) including information of no notice of disallowance/s and unliquidated cash advance/s; 4. Clearance from Civil Service Commission (CSC Central Office) valid for a period of 6 months only; 5. Clearance from Sandiganbayan valid for a period of 6 months only; 6. Clearance from Office of the Ombudsman (OMB) valid for a period of 6 months only; 7. Clearance from National Bureau of Investigation (NBI) valid for a period of 6 months only; 8. Clearance from Barangay valid for a period of 6 months only;
Receipt and Processing of Applications for Rank Appointments Eligibility and Rank Appointment Division 9. If with case/s from the above-mentioned offices, kindly attach the following case documents: § Signed and duly notarized Executive Summary of the case/s; § Copies of complaint-affidavit; § Copies of answer or reply with complete attachments/annexes; § Rejoinder and comment to the rejoinder, with complete attachments/annexes, if filed; and § Other related documents, e. g. Office of the President/Sandiganbayan/Court of Appeals/Supreme Court decisions, if any. 10. Notarized Self-Certification issued by the applicant stating that he/she has not been convicted for any administrative and/or criminal cases and is also not a respondent in any pending administrative and/or criminal case/s;
Receipt and Processing of Applications for Rank Appointments Eligibility and Rank Appointment Division 11. Certification coming from the Finance/Administrative division that the applicant did not receive nor solicit any donation/s, gift/s, gratuity, favor or anything of monetary value and unnecessary interaction for any financial or material interest from the tobacco industry; 12. Endorsement Letter of Department Secretary for the promotional appointment to a higher CES Rank of the applicant; 13. Updated Personal Data Sheet; 14. Latest appointment paper duly certified by Office Personnel/Administrative Officer; and 15. Drug Test Certification per CESB Resolution 1342, Series of 2017.
Receipt and Processing of Applications for Rank Appointments Eligibility and Rank Appointment Division * Written Report of exceptional accomplishment/s which significantly redounded to the benefit of the applicant’s Agency, specifying clearly how such accomplishment/s significantly contributed to the attainment of the Agency’s strategic goals, such as the accumulation of significant savings based on a more efficient operation and the implementation of relevant program or administrative reforms. The Report must be accompanied by supporting documents and attested by the direct superior and the Agency Head of the applicant. Please attach the certificate of recognition/commendation. Estimated time of action: 30 minutes per official
Receipt and Processing of Applications for Rank Appointments Eligibility and Rank Appointment Division How to avail of service: Applicant / Client 1 2 Service Provider Duration of Activity Submit the requirements for Rank Appointment. Person in Charge Review, evaluate and verify authenticity/accuracy of submitted documents for required for appointment to CESO rank 30 mins. per official *** End of Transaction *** Program Officers (Ms. Sharina Mae E. Ponferrada/ Ms. Mylene G. Villasis) Fees Form
Receipt and Processing of Applications for the Issuance of Certificate of Eligibility (Walk-in) Eligibility and Rank Appointment Division Schedule of availability of service: Monday - Friday 8: 30 a. m. – 5: 30 p. m. without noon break Who may avail of the service: Those who passed the four stage CES eligibility process, lost their certificate of CES Eligibility or simply wish to secure a certification of their CES eligibility. What are the requirements: 1. One valid ID; and 2. If the request is filed through a representative, an Authorization Letter and/or Special Power of Attorney (SPA) and photocopy of one (1) valid ID of the representative should be presented together with the other requirements. Estimated time of action: 15 minutes per request
Receipt and Processing of Applications for the Issuance of Certificate of Eligibility (Walk-in) Eligibility and Rank Appointment Division How to avail of service: Applicant / Client 1 Submit request for issuance of Certificate of CES Eligibility 2 Claim Certificate of CES Eligibility Service Provider Duration of Activity Person in Charge 2 mins. Process request for Certificate of CES Eligibility Provide Official with his/her Certificate of CES Eligibility 13 mins. *** End of Transaction *** Mr. Frederick Kin M. Fajiculay Fees Form
Receipt and Processing of Applications for the Authentication of Certificate of Eligibility (Walk-in) Eligibility and Rank Appointment Division Schedule of availability of service: Monday – Friday; 8: 30 a. m. – 5: 30 p. m. without noon break Who may avail of the service: Eligibles who want to have their certificate(s) of eligibility authenticated What are the requirements: 1. Original Certificate of Eligibility; 2. Two (2) valid IDs; and 3. If the request is filed through a representative, an Authorization Letter and / or Special Power of Attorney (SPA) and photocopy of one (1) valid ID of the representative should be presented together with the other requirements. Estimated time of action: 20 minutes
Receipt and Processing of Applications for the Authentication of Certificate of Eligibility (Walk-in) Eligibility and Rank Appointment Division How to avail of service: Applicant / Client 1 2 Service Provider Submit request for authentication of Certificate of CES Eligibility together with the Original certificate of CES Eligibility Duration of Activity Person in Charge 2 mins. Assess authenticity of submitted Original certificate of CES eligibility. Prepare authenticated copy of certificate of CES Eligibility. Instruct client to pay authentication fee to cashier 10 mins. Mr. Frederick Kin M. Fajiculay) Fees Form
Receipt and Processing of Applications for the Authentication of Certificate of Eligibility (Walk-in) Eligibility and Rank Appointment Division How to avail of service: Applicant / Client 3 Pay to the Cashier Service Provider Process payment and issue official receipt (O. R. ). 4 Claim Release authenticated copy of certificate of CES of certificate of Eligibility CES Eligibility Duration of Activity Person in Charge Fees Form 3 mins. Cashier/ Administrative Aide (Ms. Vanessa S. Rivera/ Ms. Delia M. Castillo) P 80. 00 per copy Order of Paymen t 5 mins. Mr. Frederick Kin M. Fajiculay) *** End of Transaction ***
Response to Phone-in Inquiries on Examination Results Eligibility and Rank Appointment Division Schedule of availability of service: Monday - Friday 8: 30 a. m. – 5: 30 p. m. without noon break Who may avail of the service: General Public Estimated time of action: 15 minutes
Response to Phone-in Inquiries on Examination Results Eligibility and Rank Appointment Division How to avail of service: Applicant / Client Service Provider 1 Applicant inquires for Examination Result via phone 2 Duration of Activity Person in Charge 5 mins. Responds to applicant’s inquiry on Examination Result 10 mins. *** End of Transaction *** Eligibility and Rank Appointment Division (ERAD) assigned program officer Fees Form
Assistance on CES Eligibility Matters Eligibility and Rank Appointment Division Schedule of availability of service: Monday - Friday 8: 30 a. m. – 5: 30 p. m. without noon break Who may avail of the service: General Public Estimated time of action: 30 minutes per client
Assistance on CES Eligibility Matters Eligibility and Rank Appointment Division How to avail of service: Applicant / Client Service Provider Duration of Activity Person in Charge 1 Client/applicant requests for assistance on CES Eligibility matters 2 Program Officer responds to client’s/applicant’s request for assistance on CES eligibility matters 30 mins. per client/applicant *** End of Transaction *** Eligibility and Rank Appointment Division (ERAD) program officer assigned Fees Form
Request for Program Accreditation and/or Professional Development Division Equivalency Type of Frontline Service Processing Time Person in Charge Fees Request for Program Accreditation and/or Equivalency • Receipt and Processing of Request for Program Equivalency and Recognition of Prior Learning Attended by an Individual Official 30 calendar days* PDD Chief (Mr. Edgardo P. Sabalvoro) Free • Request for Program Accreditation Offered by Training Institutions 30 calendar days* PDD Chief (Mr. Edgardo P. Sabalvoro) P 10, 000. 00 (good for three (3) years) * Upon completion of documentary and technical requirements Form
Receipt and Processing of Request for Program Equivalency/ Recognition of Prior Learning Attended by an Individual Professional Development Division Official Schedule of availability of service: 8: 30 a. m. – 5: 30 p. m. without noon break Who may avail of the service: All CESOs and CES Eligibles applying for appointment to CES rank What are the requirements: 1. A letter-request addressed to the Executive Director or internal memorandum from CESB’s Eligibility and Rank Appointment Division; 2. Detailed day-to-day program schedule; 3. Instructional aids (e. g. , toolkits, workshop templates, instruction briefs/guides, scorecards, structured learning exercises and other materials);
Receipt and Processing of Request for Program Equivalency/ Recognition of Prior Learning Attended by an Individual Professional Development Division Official 4. Course and module references (e. g. , lecture notes, hand-outs, readings and all supplementary learning materials) and audio-visual learning aids (e. g. , Power. Point slides, CDs/DVDs, films, audio-tapes and others); 5. Facilitators’ session training guides; 6. Pre and post program, reaction-evaluation, impact-results and other monitoring and evaluation instruments; and 7. Profile of all resource persons. Estimated time of action: 30 calendar days upon completion of requirements and subject to Board Meeting and action.
Receipt and Processing of Request for Program Equivalency/ Recognition of Prior Learning Attended by an Individual Professional Development Division Official How to avail of service: 1 2 Applicant/Client Activity Client submits letter to the Executive Director requesting for equivalency or recognition of prior training attended within the last five years, attaching all pertinent documents. Receive document, attach routing slip and forward it to OED for appropriate direction. The OED through the Records Unit forwards the letter-request to the Professional Development Division (PDD) for review/ recommendation. Duration of Activity Person in Charge 11 mins. & 30 seconds Central Records Officer (Mr. Agustin G. Moquite) 2 mins. Central Records Officer (Mr. Agustin G. Moquite) Fees Form Document Monitoring and Routing Slip
Receipt and Processing of Request for Program Equivalency/ Recognition of Prior Learning Attended by an Individual Professional Development Division Official How to avail of service: Applicant / Client Activity Duration of Activity Person in Charge 3 PDD reviews technical documents, requests additional supporting documents (if lacking) and prepares Board Agenda, Draft Resolution and forwards to PPLD Chief. 8 -16 days subject to completion of required documents and editorial standards PDD Chief (Mr. Edgardo P. Sabalvoro) 4 The PPLD Chief reviews the Board Agenda and Draft Resolution of PDD and endorses to Office of the Deputy Executive Director. 1 day PPLD Chief (Atty. Giselle G. Durana) Fees Form
Receipt and Processing of Request for Program Equivalency/ Recognition of Prior Learning Attended by an Individual Professional Development Division Official How to avail of service: Applicant / Client 5 6 Activity Duration of Activity The Deputy Executive Director reviews and endorses Board Agenda and Draft Resolution to the Executive Director. 1 day The Executive Director renders decision on Board Agenda and Draft Resolution 1 day If approved, PDD forwards a copy to the Board Secretary for inclusion in the Agenda. 1 day Person in Charge Deputy Executive Director (Dr. Hiro V. Masuda) Executive Director (Atty. Maria Anthonette Velasco. Allones) PDD Chief (Mr. Edgardo P. Sabalvoro)/ Board Secretary (Ms. Carmela M. Conti) Fees Form
Receipt and Processing of Request for Program Equivalency/ Recognition of Prior Learning Attended by an Individual Professional Development Division Official How to avail of service: Applicant / Client Activity Duration of Activity Person in Charge 7 Upon approval of the Board, Board Secretary prepares action document to be signed by the members of the Board. PDD releases the document and forwards to the requesting party. 1 -10 days Board Secretary (Ms. Carmela M. Conti)/PDD Chief (Mr. Edgardo P. Sabalvoro) 8 Update the status of action on the document in the CESB Document Tracking System. 1 min. Division Records Officer (Ms. Edith M. Villegas) *** End of Transaction *** Fees Form
Request for Program Accreditation Offered by Training Professional Development Division Institutions Schedule of availability of service: 8: 30 a. m. – 5: 30 p. m. without noon break Who may avail of the service: Training Institutions What are the requirements: 1. A letter-request addressed to the Executive Director; 2. Detailed day-to-day program schedule; 3. Instructional aids (e. g. , toolkits, workshop templates, instruction briefs/guides, scorecards, structured learning exercises, and other materials); 4. Course and module references (e. g. lecture notes, hand-outs, readings and all supplementary learning materials) and audio-visual learning aids (e. g. Power. Point slides, CDs/DVDs, films, audio-tapes and others);
Request for Program Accreditation Offered by Training Professional Development Division Institutions 5. Facilitators’ session training guides; 6. Pre and post program, reaction-evaluation, impact-results and other monitoring and evaluation instruments; 7. Profile of all resource persons; 8. Company portfolio, Phil. GEPS, SEC registration; and 9. Official Receipt issued by the CESB in payment for Program Technical Review Fee of Php 10, 000. 00 and Signed Terms and Conditions on Program Accreditation. Estimated time of action: Thirty (30) calendar days upon completion of requirements and subject to Board Meeting and action
Request for Program Accreditation Offered by Training Professional Development Division Institutions How to avail of service: 1 2 Applicant / Client Activity Training institution submits letter to the Executive Director requesting for accreditation/ equivalency of a training program. Receive document, attach routing slip and forward it to OED for appropriate direction. The OED through the Records Unit forwards the letterrequest to PDD for review/ recommendation. Duration of Activity Person in Charge 11 minutes & 30 seconds Central Records Officer (Mr. Agustin G. Moquite) 2 mins. Central Records Officer (Mr. Agustin G. Moquite) Fees Form Document Monitoring and Routing Slip
Request for Program Accreditation Offered by Training Professional Development Division Institutions How to avail of service: Applicant / Client Activity Duration of Activity Person in Charge 3 PDD reviews technical documents and prepares Board Agenda and Draft Resolution (minimum of five days) and submits to the PPLD. 7 days PDD Chief (Mr. Edgardo P. Sabalvoro) /Authorized CESB personnel 4 The PPLD Chief reviews the Board Agenda and Draft Resolution and endorses to the Office of the Deputy Executive Director 1 day PPLD Chief (Atty. Giselle G. Durana) Fees Form
Request for Program Accreditation Offered by Training Professional Development Division Institutions How to avail of service: Applicant / Client Activity Duration of Activity Person in Charge 5 Deputy Executive Director reviews with finality and endorses the Board Agenda and Draft Resolution to the Executive Director. 1 day Deputy Executive Director (Dr. Hiro V. Masuda) 6 The Executive Director renders decision on Board Agenda and Draft Resolution. 1 day Executive Director (Atty. Maria Anthonette V. Allones) Fees Form
Request for Program Accreditation Offered by Training Professional Development Division Institutions How to avail of service: Applicant / Client 7 Activity If approved, PDD forwards to the Board Secretary for inclusion in the agenda. Duration of Activity 1 day Person in Charge PDD Chief (Mr. Edgardo P. Sabalvoro) )/ Board Secretary (Ms. Carmela M. Conti) Fees Form
Request for Program Accreditation Offered by Training Professional Development Division Institutions How to avail of service: Applicant / Client 8 Activity Upon approval of the Board, PDD prepares action document to be signed by the Executive Director. PDD releases the document, forwards to the requesting party, and updates status of action in the CESB Document Tracking System Duration of Activity 1 -10 days *** End of Transaction *** Person in Charge PDD Chief (Mr. Edgardo P. Sabalvoro)/ Division Records Officer (Ms. Edith M. Villegas) Fees Form
Registration and Acceptance in CES Trainings Professional Development Division Type of Frontline Service Processing Time Person in Charge Fees Forms P 3, 500 per participant per day Training Registration Form Registration and Acceptance in CES Trainings • Residential Programs: Leadership and Management Proficiency Program Courses, as follows: 1. Integrated Salamin at Diwa ng Paglilingkod (Sal. Diwa) 2. Gabay ng Paglilingkod (Gabay) 1 to 2 months before the scheduled conduct Program Officer (Ms. Lucre Mae H. Villaluna, Ms. Luzviminda d. R. Arbutante, Mr. Kirk Matthew Alfante, Ms. Vivian O. Bordeos)
Registration and Acceptance in CES Trainings Professional Development Division Type of Frontline Service Processing Time Person in Charge Fees Forms P 2, 000 per participant per day (e. g. , CES Leadership Conclave); varies for other training programs Training Registration Form Registration and Acceptance in CES Trainings • Non-residential Programs: 1. CES Leadership Conclave 2. CES Executive Leadership, Wellness and Work-Life Balance Camp 3. CES Leadership Summit 4. Project Paglaum 5. Human Resource Managers Fellowship Meeting & Learning Session 6. CES Club 7. 5 minutes after receipt of Registration Form Program Officer (Ms. Lucre Mae H. Villaluna, Ms. Luzviminda d. R. Arbutante, Mr. Kirk Matthew Alfante, Ms. Vivian O. Bordeos)
Registration and Acceptance in CES Trainings Professional Development Division Schedule of availability of service: 8: 30 a. m. – 5: 30 p. m. without noon break Who may avail of the service: For Residential Programs: All CES Eligibles/CSEEs For Non-Residential Programs: All CESOs, CES Eligibles, CSEEs, Third Level Incumbents, Division Chiefs
Registration and Acceptance in CES Trainings Professional Development Division What are the requirements: For Residential Programs: 1. A letter addressed to Executive Director specifying intent to join a scheduled LAMP Program; and 2. Accomplished PDD prescribed training registration forms i. e. LAMP Program and Medical Certificate. For Non-Residential Programs: 1. Registration Form on the specific CES training program to attend; and 2. Payment Slip.
Registration and Acceptance in CES Trainings Professional Development Division How to avail of service (Residential Programs): 1 Applicant / Client Activity Client submits letter to the Executive Director indicating his/ her intent to participate in LAMP Program. Receives document, attaches routing slip and forwards it to OED for appropriate direction and forwards the letter-request to PDD for review/ recommendation. Duration of Activity Person in Charge 11 mins. & 30 seconds Central Records Officer (Mr. Agustin G. Moquite)
Registration and Acceptance in CES Trainings Professional Development Division How to avail of service (Residential Programs): Applicant / Client 2 Activity PDD acts on the request by urging client by phone to submit accomplished LAMP Program registration form and MC by a specific time and date for inclusion in the scheduled program, prepares list of participants and prepares confirmation letter containing training requirements and payment details and forwards to the Executive Director for signature. Duration of Activity 15 -30 days Person in Charge Program Officer (Ms. Lucre Mae H. Villaluna, Ms. Luzviminda d. R. Arbutante, Mr. Kirk Matthew Alfante, Ms. Vivian O. Bordeos)
Registration and Acceptance in CES Trainings Professional Development Division How to avail of service (Residential Programs): Applicant / Client 3 4 Activity Client submits accomplished registration form and requirements Duration of Activity Person in Charge 15 -20 days PDD sends out letter to the client, includes client in the scheduled program and updates the status of action on the document in the CESB Document Tracking System. 1 -10 days *** End of Transaction *** Program Officer (Ms. Lucre Mae H. Villaluna, Ms. Luzviminda d. R. Arbutante, Mr. Kirk Matthew Alfante, Ms. Vivian O. Bordeos)/ Division Records Officer (Ms. Edith M. Villegas)
Registration and Acceptance in CES Trainings Professional Development Division How to avail of service (Non-residential Programs): Applicant / Client 1 2 Client submits letter/email to the Executive Director/PDD Division indicating his/ her intent to participate in CES trainings. Activity PDD receives email, correspondence, registration forms, payment slips. PDD includes client’s name in the list of participants for the training and informs client of the status of participation. Duration of Activity Person in Charge 2 mins. & 30 seconds Program Officer (Ms. Lucre Mae H. Villaluna, Ms. Luzviminda d. R. Arbutante, Mr. Kirk Matthew Alfante, Ms. Vivian O. Bordeos) 5 mins. Program Officer (Ms. Lucre Mae H. Villaluna, Ms. Luzviminda d. R. Arbutante, Mr. Kirk Matthew Alfante, Ms. Vivian O. Bordeos)/ Division Records Officer (Ms. Edith M. Villegas) *** End of Transaction ***
Issuance of Certified True Copy of CESPES Feedback Report Performance Management and Assistance Division Schedule of availability of service: Monday – Friday 8: 30 a. m. – 5: 30 p. m. without noon break Who may avail of the service: CES Incumbents, CESOs, Eligibles and HR Officials. The request shall be facilitated only when CESPES ratings of concerned CES Officials have been completed and processed and the corresponding Feedback Report furnished the CES Official and the HR Official of his/her respective Agency.
Issuance of Certified True Copy of CESPES Feedback Report Performance Management and Assistance Division What are the requirements: For request sent through mail (duration is 22 minutes from receipt of the written request): A written request of concerned Official should indicate the following information: a. Purpose of the request; b. Name of the person to whom the Report shall be sent if other than the concerned CES Official; c. Contact telephone number if the Report shall be sent through fax; or d. Postal address if the Report shall be sent through snail mail. For walk-in requests (duration is 9 minutes): A Written request of concerned Official stating its purpose. If the bearer of the request is not the concerned CES official, the request should indicate the name of the person authorized to receive the Report.
Issuance of Certified True Copy of CESPES Feedback Report Performance Management and Assistance Division How to avail of service (for requests sent through mail): Applicant / Client 1 2 File written request with the CESB Records Unit. Duration of Activity Person in Charge Receive and record the request, prepare routing slip and forward to the OED for appropriate direction. 10 mins. Central Records Officer (Mr. Agustin G. Moquite) Log in the request retrieve file copy of CESPES Feedback Report, reproduce a copy of said Report and stamp “Certified True Copy” on it, for signature of the division head. 10 mins. Division Records Officer (Ms. Rebecca D. Villas) Service Provider Fees Form Document Monitoring and Routing Slip Free
Issuance of Certified True Copy of CESPES Feedback Report Performance Management and Assistance Division How to avail of service (for requests sent through mail): Applicant / Client 3 Service Provider Package the Report in an envelope and log in the tracking system the release of document. Duration of Activity 2 mins. *** End of Transaction *** Person in Charge Division Records Officer (Ms. Rebecca D. Villas) Fees Form
Issuance of Certified True Copy of CESPES Feedback Report Performance Management and Assistance Division How to avail of service (for walk-in requests): Applicant / Client Service Provider Duration of Activity Person in Charge 1 Retrieve file copy of CESPES Feedback Report, reproduce a copy of said Report and stamp “Certified True Copy” on it, for signature of the division head. 7 mins. Division Records Officer (Ms. Rebecca D. Villas) 2 Log in the Report and release the document/s to requesting party. 2 mins. Division Records Officer (Ms. Rebecca D. Villas) *** End of Transaction *** Fees Form
Executive Placement Program Performance Management and Assistance Division Schedule of availability of service: Monday - Friday 8: 30 a. m. – 5: 30 p. m. without noon break Who may avail of the service: CESOs and Eligibles What are the requirements: A written request from the concerned CES Official Estimated time of action: 1 hours, 33 minutes and 30 seconds
Executive Placement Program Performance Management and Assistance Division How to avail of service: Applicant / Client Duration of Activity Person in Charge Receive document, attach routing slip and forward it to OED for appropriate direction. 10 mins. & 30 secs. Central Records Officer (Mr. Agustin G. Moquite) 2 The OED through the Records Unit forwards the request to PMAD for action. 2 mins. Central Records Officer (Mr. Agustin G. Moquite) 3 Log in the request in the tracking system. Forward the request to the Placement Program Officer. 2 mins. Division Records Officer (Ms. Rebecca D. Villas)/ PMAD Chief (Ms. Ma. Filipina R. Azanza) 1 File written request with the CESB Records Unit. Service Provider Fees Form Document Monitoring and Routing Slip
Executive Placement Program Performance Management and Assistance Division How to avail of service: Applicant / Client 4 Service Provider Validate the name of the concerned official requesting for referral and or endorsement in the database then gather information regarding the Official and prepare draft referral/ endorsement letter for review by the Division Chief using google docs. Duration of Activity Person in Charge 30 mins. Program Officer (Mr. Pacifico Directo) Fees Form
Executive Placement Program Performance Management and Assistance Division How to avail of service: Applicant / Client Service Provider Duration of Activity Person in Charge 5 Referral/Endorsement letter reviewed by the Division Chief will be forwarded to Office of the Executive Director further review using google docs. 10 mins. Deputy Executive Director (Dr. Hiro V. Masuda)/ Executive Director (Atty. Maria Anthonette V. Allones) 6 Finalize the draft for signature of the Executive Director. Once signed, package the signed letter addressed to the Department Secretary/Agency Head, copy furnished the concerned CES Official and accomplish the mailing request form and transmit the same to FAD. 30 mins. Program Officer (Mr. Pacifico Directo) Fees For m
Executive Placement Program Performance Management and Assistance Division How to avail of service: Applicant / Client Service Provider Duration of Activity Person in Charge 7 FAD sends out the letter. 5 mins. Courier (Mr. Eduardo S. Bargo) 8 Record and indicate that the action has already been acted upon in the CESB Document Tracking System. 2 mins. Division Records Officer (Ms. Rebecca D. Villas) *** End of Transaction *** Fees Form
Reply to Phone-in and Walk-in Queries, and Social Media Messages on Policy and Legal Matters Policy, Planning and Legal Division Schedule of availability of service: Monday – Friday 8: 30 a. m. – 5: 30 p. m. without noon break Who may avail of the service: General public, particularly government officials and employees What are the requirements: For phone-in client: A client identifies himself/herself on the phone and conveys his/her issue/concern/query to the Officer of the Day. For walk-in client: A client proceeds to the CESB office and presents his/her issue/concern/query to the Officer of the Day. For social media client: A client sends his/her issue/concern/query through the CESB social media account.
Reply to Phone-in and Walk-in Queries, and Social Media Messages on Policy and Legal Matters Policy, Planning and Legal Division How to avail of service (phone-in client): 1 2 Applicant / Client Service Provider Duration of Activity Person in Charge The client calls the PPLD and conveys his/her issue/ concern/ query. The PPLD Point Person receives the phone-in query and attends to his/her issue/ concern/ query. 3 mins. The PPLD Point Person answers the issue/ concern/ query. 14 mins. Officer of the Day (Atty. Marijoy R. Francisco, Mr. Romil F. Tuando, Mr. Donan L. Sazon, Mr. Gershon F. Cariño)/PPLD Chief (Atty. Giselle G. Durana) *** End of Transaction ***
Reply to Phone-in and Walk-in Queries, and Social Media Messages on Policy and Legal Matters Policy, Planning and Legal Division How to avail of service (walk-in client): 1 2 Duration of Activity Applicant / Client Service Provider The client goes to the PPLD and presents his/ her issue/ concern/ query. The PPLD Point Person receives the client and attends to his/ her issue/ concern/ query. 3 mins. The PPLD Point Person answers the issue/ concern/ query. 14 mins. *** End of Transaction *** Person in Charge Officer of the Day (Atty. Marijoy R. Francisco, Mr. Romil F. Tuando, Mr. Donan L. Sazon, Mr. Gershon F. Cariño)/PPLD Chief (Atty. Giselle G. Durana)
Reply to Phone-in and Walk-in Queries, and Social Media Messages on Policy and Legal Matters Policy, Planning and Legal Division How to avail of service (social media client): 1 2 Applicant / Client Service Provider The client sends his/ her issue/ concern/ query through the CESB social media account. The PPLD Point Person receives the client’s message through CESB’s social media account. Duration of Activity The PPLD Point Person answers the issue/ concern/ query *** End of Transaction *** Person in Charge Social Media Account Administrator (Mr. Romil F. Tuando) 17 mins.
Processing of Data Requests on the Policy, Planning and Legal Division– Management Information System CES Unit Schedule of availability of service: Monday – Friday 8: 30 a. m. – 5: 30 p. m. without noon break Who may avail of the service: General public What are the requirements: Letter of Request Estimated time of action: Maximum of two (2) working days
How to avail of service: Processing of Data Requests on the Policy, Planning and Legal Division– Management Information System CES Unit Duration of Activity Applicant / Client Service Provider Send a letter of request addressed to the Executive Director The letter of request received by the document controller is forwarded to the Office of the Executive Director for review and routing. 1 hr. Central Records Officer (Mr. Agustin G. Moquite) Document Monitoring and Routing Slip 2 The Office of the Executive Director routes the request to the PPLD-MIS. 10 mins. Central Records Officer (Mr. Agustin G. Moquite) Document Monitoring and Routing Slip 3 The PPLD-MIS generates the CES data report as per request. 6 hrs. IT Officer (Mr. Michael F. Laguio) 1 Person in Charge Fee Form
Processing of Data Requests on the Policy, Planning and Legal Division– Management Information System CES Unit How to avail of service: Applicant / Client Duration of Activity Service Provider Person in Charge 4 The report generated from the CES data and the pertinent transmittal letter are sent to the Office of the Executive Director for review and approval. 1 day Deputy Executive Director (Dr. Hiro V. Masuda)/ Executive Director (Atty. Maria Anthonette V. Allones) 5 The request is couriered back to the sender. 1 hr. Division Records Officer (Mr. Alexander A. Bandala) *** End of Transaction *** Fee Form
Records Management Finance and Administrative Division Schedule of availability of service: Monday – Friday 8: 30 a. m. – 5: 30 p. m. without noon break Who may avail of the service: General Public What are the requirements: Documents/Papers for action by the CESB Estimated time of action: 26 minutes & 30 seconds
Records Management Finance and Administrative Division How to avail of service: Applicant / Client 1 2 Submit documents/papers. Duration of Activity Person in Charge Receive/Docket in the logbook and sort the documents/papers from the client. 1 min. & 30 secs. Central Records Officer (Mr. Agustin G. Moquite) Provide the client a copy of the documents/papers marked “received”. 3 mins. Central Records Officer (Mr. Agustin G. Moquite) Service Provider Fees Form Records Unit Logbook
Records Management Finance and Administrative Division How to avail of service: Applicant / Client Service Provider Duration of Activity Person in Charge Fees Form 3 Enter in the CESB Document Tracking System basic information about the documents/papers received. 1 min. Central Records Officer (Mr. Agustin G. Moquite) 4 Print and attach the generated Document Monitoring and Routing Slip to the documents/papers received. 1 min. Central Records Officer (Mr. Agustin G. Moquite) Document Monitoring and Routing Slip 5 Forward the documents/papers to the Office of the Executive Director (OED). 1 min. Central Records Officer (Mr. Agustin G. Moquite) Document Monitoring and Routing Slip; Records Unit Logbook
Records Management Finance and Administrative Division How to avail of service: Applicant / Client Service Provider Duration of Activity Person in Charge Fees Form 6 Record the documents/papers and docket the same in the OED logbook. 5 mins. OED Staff (Ms. Ethelwyn G. Rapatalo/Ms. Carmen Q. Balingit) OED Logbook 7 Forward the documents/papers to the Executive Director for instruction. 1 min. OED Staff (Ms. Ethelwyn G. Rapatalo/Ms. Carmen Q. Balingit) Document Monitoring and Routing Slip The Executive Director provides instructions on the Document Monitoring Routing Slip 1 min. Executive Director (Atty. Maria Anthonette V. Allones) Document Monitoring and Routing Slip 8
Records Management Finance and Administrative Division How to avail of service: Applicant / Client Service Provider Duration of Activity Person in Charge 9 Record the documents/papers and docket the same in the OED logbook including instructions. 3 mins. OED Staff (Ms. Ethelwyn G. Rapatalo/Ms. Carmen Q. Balingit) 10 Release the documents/papers from the Executive Director to the Records Unit. 1 min. OED Staff (Ms. Ethelwyn G. Rapatalo/Ms. Carmen Q. Balingit) 11 Encode in the CESB Document Tracking System and Records Unit Logbook the instructions of the Executive Director as reflected in the Document Monitoring and Routing Slip. 5 mins. Records Officer (Mr. Agustin G. Moquite) Fees Form OED Logbook Document Monitoring and Routing Slip; Records Unit Logbook
Records Management Finance and Administrative Division How to avail of service: Applicant / Client Service Provider 12 Forward the action documents/papers from the Executive Director to the concerned division. 13 Act on the matter based from the instructions of the Executive Director. 14 If approved, update in the CESB Document Tracking System the status of action of the documents/papers. Duration of Activity 2 mins. Person in Charge OED Staff (Ms. Ethelwyn G. Rapatalo/Ms. Carmen Q. Balingit) Fees Form Records Unit Logbook Concerned Division 1 min. *** End of Transaction *** Concerned Division Records Officer Document Monitoring and Routing Slip
Request for Refund of Fees Finance and Administrative Division Schedule of availability of service: 8: 30 a. m. – 5: 30 p. m. without noon break Who may avail of the service: All CESOs and CES Eligibles/CSEEs What are the requirements: 1. A letter addressed to Executive Director requesting for refund of training fee; 2. Letter of invitation/confirmation from the CESB or signed training application form indicating training rules/guidelines; and 3. Official receipt/s. Estimated time of action: Checks/LDDAP – 1 hour, 55 minutes, 30 seconds
Request for Refund of Fees Finance and Administrative Division How to avail of service: Applicant /Client Service Provider Duration of Activity Person in Charge Fees Form 1 Review/verify request. 10 mins. Division concerned 2 Prepare/forward disbursement voucher (DV) to Budget Section, Accounting Section for the adjustment and reconciliation of records/entries. 15 mins. Cashier Unit (Ms. Mylene G. Villasis) DV 3 Approval of DV. 5 mins. Executive Director (Atty. Maria Anthonette V. Allones)/ Director III (Mr. Hiro V. Masuda) DV
Request for Refund of Fees Finance and Administrative Division How to avail of service: Applicant/ Client Service Provider 4 Prepare/Approval of Obligation Request Status (ORS). 5 Preparation and signing of checks. OR Preparation and signing of List of Due and Demandable Accounts Payable (LDDAP). Duration of Activity 25 mins. & 30 secs. Person in Charge Fees Form Ms. Carmen Q. Balingit ORS Cashier Unit (Ms. Vanessa S. Rivera/Ms. Delia M. Castillo) Check LDDAP
Request for Refund of Fees Finance and Administrative Division How to avail of service: Applicant/Client 6 Service Provider Preparation and approval of checks. OR Preparation and Approval of List of Due and Demandable Accounts Payable (LDDAP). Duration of Activity 25 mins. Person in Charge Cashier Unit (Ms. Vanessa S. Rivera/Ms. Delia M. Castillo) Fees Form Check LDDAP
Request for Refund of Fees Finance and Administrative Division How to avail of service: Applicant/Client 7 Service Provider Inform the concerned division of the availability of the check. Duration of Activity 10 mins. OR Inform client of the availability of the check in writing *** End of Transaction *** Person in Charge Cashier Unit (Ms. Vanessa S. Rivera/Ms. Delia M. Castillo) Fees Form
Feedback and Redress Mechanisms Finance and Administrative Division Please let us know how we have served you by doing any of the following: 1. Accomplish our Feedback Form available in the offices and put it in the Drop/Suggestion Box located near the area of the office guard on duty. 2. Send your written/verbal feedback through any of the following: Email feedback@cesboard. gov. ph Trunklines (02) 951 -4981 to 85 Office Address No. 3 Marcelino Street, Barangay Holy Spirit Diliman, Quezon City 1127 3. Dial the President’s Hotline or 8888 for any complaint.
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