Career Achievement Karine Blackett 7 Successful Interviews 2016

Career Achievement Karine Blackett 7 Successful Interviews © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

LEARNING OUTCOMES 1) 2) 3) 4) 5) Understand the seven interview steps Differentiate among the types of interviews and understand how to prepare for them. Understand the different types of interviews questions and know how to answer them successfully Recognize how to create your professional image through proper attire and presentation Conduct a mock interview © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

THE SEVEN INTERVIEW STEPS The interview is your opportunity to demonstrate what you can do for the company that is different and better than the other candidates. Until you get the job offer, you need to remember that the interview is all about them. © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

SEVEN STEPS TO A STELLAR INTERVIEW Step 1………. Prepare for the Interview Step 2………. First Impression Step 3. ………Face-to-Face Interview Step 4………. Closing Step 5………. Follow-up Step 6………. Job Offer and Negotiation Step 7………. Making Your Decision © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

STEP 1: PREPARE FOR THE INTERVIEW Do your homework Research the company � � � Visit the company website Peruse industry trade magazines Ask others if they know anything about the company Make sure your voice message and phone etiquette is professional Contact the employer prior to the interview � Always reconfirm the time and date Time the drive and plan for parking Arrive 10 – 15 minutes early Take the essentials and leave the rest in the car Waiting, remember to be polite to everyone you meet © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

STEP 2: FIRST IMPRESSION Your image is determined in the first 15 to 30 seconds when the interviewer meets you The handshake � Reach out your hand give a solid handshake with two pumps while looking the person in the eye Eye contact and Smile Keep it comfortable Remove doubt or negative thoughts from your mind © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

STEP 3: FACE-TO-FACE INTERVIEW Belong � Give there reasons why you are the right person for the job Prove � Give Sell your answers an example of the skills you outline Yourself Keep to the Point Answer the problem questions Focus on the employer � It is about how you will benefit the employer, not what they can do for you. © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

STEP 4: CLOSING Ask the right questions Do not ask about money or benefits until you get an offer Ask for the job Thank you and handshake © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

STEP 5: FOLLOW-UP Review your interview Send an email thank you the day of the interview Send a regular postage mail (snail mail) thank you card which they will receive in a couple of days Send multiple thank you notes if you had a panel interview Check the status of the job in a week or when the interviewer mentioned a decisions would be made. © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

TYPES OF INTERVIEWS Standard or Traditional Interview �The applicant is asked a variety of typical questions; also known as a traditional interview Competency-Based/Behavioral Interview �Based on the premise that your past employment behavior dictate your future behavior in the new position; also known as a behavioral interview Lunch or dinner interview �Takes place during a meal and may be part of a day-long interview process, or it may be the interview itself. © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

TYPES OF INTERVIEWS CONT’D Nondirective or Work Sample Interview � Often used in fields where the candidate needs to demonstrate his or her skills or wares; also known as a work sample interview Panel or Group Interview � Takes place around a conference table, where a group of individuals will collectively ask the candidate questions; also known as a group interview Phone Interview � Conducted over the phone, usually before meeting the hiring manger in person © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

PRIOR TO THE PHONE INTERVIEW Confirm the phone interview just as you should confirm a face-to-face interview Confirm who is going to make the call and confirm the time zone for the appointment Find a quiet place where you will not be interrupted during the interview Be prepared Take a few minutes to get centered and use positive self-talk for a successful interview Dress up for the phone interview Conduct a mock interview with a friend to practice before the actual interview © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

DURING THE PHONE INTERVIEW The interviewer will introduce himself or herself If you do not have the correct spelling of the interviewer’s name ask for it Listen to the questions and ask for clarification if needed Do not take a call that comes in on call-waiting Do not use a speaker phone even if the person interviewing you uses one Answer by providing specific examples and quantify when you can Don’t walk around or multi-task © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

DURING THE PHONE INTERVIEW CONT’D Keep all answers to less than two minutes in length If you accidentally interrupt, apologize and allow the interviewer to continue by being silent Speak slower than you normally speak Smile; it comes across the phone to the listener Stand; your voice will have a better resonance Sound interested and enthusiastic Hold your questions until the end, or until asked for © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

ENDING THE PHONE INTERVIEW Thank the interviewer Ask for the job! Ask what the next step is in the selection process © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

AFTER THE PHONE INTERVIEW Email a thank-you note to the hiring manager the day of the interview and follow up with a conventional postage stamp thank-you note Follow up with a phone call either one week later, or when they said they would be making a hiring decision © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

SPONTANEOUS PHONE INTERVIEW Occasionally happens without warning �If truly a bad time, politely ask to schedule a mutually agreeable time in the near future to visit about the position �This is a reasonable request and will allow you time to gather your notes as well as your thoughts © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

INTERVIEW TYPES CONT’D Screening � Used Interview to evaluate and narrow a large applicant pool; also known as a prescreening interview Speed � Used Interview to quickly screen candidates down to a smaller pool or for a large recruitment drive Pre-Employment/Computerized � Screening Testing tests can take place at the company, or more often, online. Types include the IQ or aptitude test, behavior-based test, technologybased test, knowledge-based test, honest and integrity, personality test, drug testing, background check, or a test with a variety of objectives. © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

INTERVIEW TYPES Second Interview � Stress Interview � An interview with the goal of seeing how you actually handle stress in the workplace, rather than just asking you questions about how you handle stress. Structured Interview � Occurs after the initial interview and involves candidates who made the first cut and have been screened down to a small pool of people in which the company is truly interested An interview in which each job candidate receives the exact same questions Technical Interview � Technical questions are asked in order to demonstrate that you have the specific knowledge or skills the employer is seeking © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

SELF-CHECK 1) 2) 3) Why do you think behavioral interviews are becoming so popular with employers? Which types of interviews are you familiar with, and which ones do you need to practice? What type of interview is used most commonly in your field? © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

UNDERSTANDING QUESTIONS AND ANSWERING INTERVIEW Standard or traditional questions Competencybased/behavioral questions Illegal Questions Top 10 difficult questions © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

STANDARD OR TRADITIONAL INTERVIEW QUESTIONS The three-step formula for answering traditional questions 1) Understand what interviewers are really asking 2) Answer the Question 3) Support your answer with specifics © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

COMPETENCY-BASED/ BEHAVIORAL BASED INTERVIEW QUESTIONS Three step acronym technique known as STAR (situation/task, action, result) STAR 1) Present the Situation or describe the Task 2) Explain the Action you took with examples to support it 3) Describe what happened. What was the Result of the action you took? © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

ILLEGAL QUESTIONS Revolve around the follow categories: �Affiliations �Age �Arrest Record �Citizenship �Disabilities/Health �Gender �Height/Weight �Marital/Family Status �Military �National Origin/Race �Religion © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

ANSWERING ILLEGAL QUESTIONS If you are asked a prohibited question in an interview you have options. 1) Answer the questions truthfully, and risk losing the job offer. 2) Lie (not recommended) 3) Refuse to answer the question. You can state that the question makes you uncomfortable. 4) Answer the question without providing the information requested. © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

SELF-CHECK 4) 5) 6) Describe three-step formula for answering traditional interview questions. What does the acronym STAR stand for? What are your options if you are asked an illegal interview question? © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

TOP 10 DIFFICULT QUESTIONS 1) 2) 3) 4) 5) Tell me about yourself 6) What is your personal situation? 7) What are your strengths? 8) What is your greatest weakness? Why do you want to leave your current job? /9) Why did you leave your last job? 10) What are your plans for the future? Why do you want to work for us? What would your current employer (coworker or boss) say about you? Why should we hire you for this position over other qualified candidates? What are you looking for in terms of salary? © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

CREATING YOUR PROFESSIONAL IMAGE First Impressions Count! Business casual � Attire that falls between jeans and a formal suit; each company defines what falls into this category © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

PROFESSIONAL ATTIRE GUIDE Women � Clean and pressed clothing. � Wear a pantsuit, or a jacket and coordinating knee- or calf-length skirt. � Appropriate colors for interviews are black, grey, navy blue, tan, and brown. Pin stripes also work well, as long as they are small and conservative. � Conservative jewelry � Cover tattoos when possible See book for more recommendations © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

PROFESSIONAL ATTIRE GUIDE Men �Wear a suit and tie, unless business casual is accepted. It is not recommended that you wear jeans to an interview. �Silk necktie with a conservative pattern �Nails should be short and clean �Little to no cologne �No book bags or bulky briefcases �You can take a bottle of water. See book for more recommendations © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

SELF-WORTH IN INTERVIEWING Be a successful candidate even if you don’t feel that way on the inside �Here are some pointers: Don’t compare your insides to other’s outsides. Focus on the work you did in Chapters 1 and 2 on your goals, skills, talents, and abilities Know you are innately worthy of having what you want and of being treated with respect Smile © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

SELF-WORTH IN INTERVIEWING CONT’D Act as if the job is already yours. If you don’t have the skills you can acquire them. If you don’t get the job, remind yourself it is “not about you. ” Each interview is part of hammering away at the rock. We don’t know which blow will shatter the rock or land the job, so hang in there. Remember to use your self-talk if you don’t get the job offer. © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

PROJECT CONFIDENCE Keep calm and project professionalism and confidence during each and every interview Use interviews for experience and networking, and let go of having a personal stake in getting the job offer. © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

SELF-CHECK 7) 8) 9) Why are open-ended interview questions sometimes difficult to answer? Define business casual attire. For what type of interviews might this attire be appropriate? List two ways you can build your self-confidence. © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

CONDUCT A MOCK INTERVIEW One of the best ways to improve your interview skills is to practice Provides you with the perfect setting to convey your skills in a controlled setting © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

CHAPTER SUMMARY Research online the company and position including average salary base Practice interview questions and answers using the STAR approach Dress appropriately and be well-groomed for the interview Take your marketing tools with you and include a legal pad and pen Determine the simplest route to get to the interview Decide in advance on the best place to find a parking spot Plan to get to the interview at least 15 minutes early Use a professional handshake and smile Listen attentively and answer using the STAR approach Ask for the job! Ask for a business card for follow-up Thank the interviewer and leave with a professional handshake © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

SKILL/TERM CHECK 1) 2) 3) 4) 5) 6) 7) Identify and describe two of the seven interview steps in detail. What are the main differences between the traditional interview and the competency-based/behavioral-based interview? How might you handle the stress interview? What is a control statement, and when would you use it? Provide an example of an illegal interview question. How might you answer it? Name three professional image tips. What is the purpose of a mock interview? © 2016 by Mc. Graw-Hill Education. This proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.