CANCELLATION AND REFUND POLICY ACCET Document 31 ESL

CANCELLATION AND REFUND POLICY • ACCET Document 31. ESL • Equitable, clearly defined, and consistently administered • Cancellations = any situation in which a student never attends class • Withdrawal = any situation in which a student attends at least one class, but not the entirety of the enrollment

CANCELLATION AND REFUND POLICY • State policy vs. ACCET policy Documented comparison, with the one most beneficial to the student processed • Full policy provided to students • • Policy provided: At application/enrollment • Student must verify that he/she understands the policy • • Refund calculations: • For all withdrawals

FEES KEPT FOR CANCELLATION PRIOR TO ARRIVAL / NO SHOW / VISA DENIAL Non-refundable Fees + Application/Registration Fee + Courier Fees + Travel Cancellation Insurance + …………… --------------------------$500 Maximum Fees allowed “Reasonable costs incurred” max $500 + housing cost + actual housing cost incurred For program cancellations, no fees may be kept by the institution

FEES KEPT FOR CANCELLATION ENTER U. S. ON I-20 > TRANSFER WITHOUT ATTENDING 1 -11 weeks Program --------------------------- 4 wks Tuition max 12+ weeks Program --------------------------- 6 wks Tuition $500 fees + tuition + housing cost

FEES KEPT BY INSTITUTION DISCLOSURE OF NON-REFUNDABLE FEES Non-Refundable Fees must be identified as such by the institution and clearly noted in the Enrollment Agreement. max $500 fees + tuition + housing cost agreement

FEES KEPT BY INSTITUTION DISCLOSURE OF OTHER FEES All other fees must also be disclosed in the Enrollment Agreement agreement Books, supplies and other materials fees may be nonrefundable only if they are provided to the student

WITHDRAWALS – INITIAL TERM/SESSION • Initial term/session of four weeks or less • • All tuition fees kept by institution Initial term/session of more than four weeks • Withdrawal during the first four weeks = first four weeks of tuition kept by institution Initial 12 -week session 4 weeks Refund calculated, refund for 8 weeks due 4 weeks’ tuition + non-refundable fees + housing cost

WITHDRAWALS – INITIAL TERM/SESSION • Initial term/session of more than four weeks • Withdrawal after the first four weeks = prorata refund through 50% attendance of the term/session prorata tuition Initial 12 -week session 4 weeks 2 weeks 6 weeks Refund calculated, refund due + non-refundable fees + housing cost

WITHDRAWALS – SUBSEQUENT TERMS/SESSIONS • Prorata tuition refund through 50% attendance of the term/session Subsequent 12 -week session 6 weeks Refund calculated, refund due 6 weeks Refund calculated prorata tuition + non-refundable fees + housing cost

IMPORTANT DATES FOR REFUNDS • Last Date of Attendance Used to determine refund eligibility • Used to determine refund amount • • Date of Determination • Used to determine refund due date

IMPORTANT DATES FOR REFUNDS • • Start Date: Sept 7, 2015 Scheduled End Date: Nov 13, 2015 Last Date of Attendance: Sept 11, 2015 Emailed school on Sept 20, 2015 to tell them he went home 10 weeks total Attended one week of initial 10 weeks 5/12 tuition costs 4 weeks of tuition kept Tuition Refund = (10 -4) = 6 weeks, due 45 days from Sept 20

PRORATA REFUNDS • Must be 100% prorata based on last date of attendance 5/12 tuition + non-refundable costs Enrolls for 12 weeks Transfers at 5 weeks fees + housing cost Kept by School

DISCOUNTS • If student has fulfilled terms of discount, discount must be used in calculating refund • • E. g. , discounts for students from Brazil in February If student has not fulfilled terms of discount, nondiscounted rate may be used E. g. , discount for enrolling for 24 weeks • Must be disclosed to students in refund policy •

REFUND PAYMENT DIRECT ENROLLMENTS $

REFUND PAYMENT DIRECT ENROLLMENTS $ refund

REFUND PAYMENT 3 RD PARTY/AGENT ENROLLMENTS $ $ commission $

REFUND PAYMENT 3 RD PARTY/AGENT ENROLLMENTS $ $ refund commission $ refund

SAMPLE REFUND POLICIES • Does the policy have correct information? • Is the policy complete? • Is the policy easy for students to understand? What would you change?