Campus Shared ServicesIT Ticketing Update for Campus Shared

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Campus Shared Services-IT Ticketing Update for Campus Shared Services Wednesday, April 16, 2014

Campus Shared Services-IT Ticketing Update for Campus Shared Services Wednesday, April 16, 2014

Campus Shared Services-IT Agenda • What we’ve done • Go! – What’s next •

Campus Shared Services-IT Agenda • What we’ve done • Go! – What’s next • Action! – What you can do

Campus Shared Services-IT CSS-IT • Knowledge Management loaded and live • Training Testing •

Campus Shared Services-IT CSS-IT • Knowledge Management loaded and live • Training Testing • Started Change Management Planning • What does it take to move from Footprints to Service. Now

Campus Shared Services-IT CSS-HR • Middle of first CSS-HR sprint/development cycle • Continuing to

Campus Shared Services-IT CSS-HR • Middle of first CSS-HR sprint/development cycle • Continuing to prep and plan

Campus Shared Services-IT Go! – What’s next? • Prep for transition to production •

Campus Shared Services-IT Go! – What’s next? • Prep for transition to production • Finalize last 2 team positions • Service. Now Administrator and QA Tester

Campus Shared Services-IT Action! What can you do? • Participate in Process Improvement projects

Campus Shared Services-IT Action! What can you do? • Participate in Process Improvement projects found throughout CSS • Attend Agile Brown Bag on Product Owner • Monday, April 21, Warren Hall 200 C, 12 n

Campus Shared Services-IT Thanks! • Next update: Thursday May 15, 12 n Rm 239

Campus Shared Services-IT Thanks! • Next update: Thursday May 15, 12 n Rm 239 • Or Bluejeans: To join the Meeting: https: //bluejeans. com/547978371 To join via Phone: 1) Dial: +1 408 740 7256 +1 888 240 2560 (US or Canada only) (see all numbers - http: //bluejeans. com/numbers) 2) Enter Conference ID: 547978371

Campus Shared Services-IT Contact • Michelle Bautista, Product Owner, mbautista@berkeley. edu • Project website

Campus Shared Services-IT Contact • Michelle Bautista, Product Owner, [email protected] edu • Project website • https: //wikihub. berkeley. edu/display/CTSP/Campus+Tick eting+System+Project