Campus Shared ServicesIT Ticketing Update for Campus Shared

Campus Shared Services-IT Ticketing Update for Campus Shared Services Thursday, February 20, 2014

Campus Shared Services-IT Agenda • • What we’ve done Take a look at Service. Now – Early Preview Go! Timeline to going live Action! – What you can do

Campus Shared Services-IT Last 2 sprints: Incident Management • Sprint 2: Incident Management #1 • Customer Information from Directory • CSS-IT workgroups • Sprint 3: Incident Management #2 • Everything else (communication, self-service, categories)

Campus Shared Services-IT Let’s take a look! • Self Service Portal • Incident Management from CSS-IT view

Campus Shared Services-IT Go! Timeline to going Live! • One more sprint: Service Request • Order New Standard Computer • CSS-IT production pilot – Early March • One more Development Sprint – Late March • CSS-IT transition from Footprints – Early April

Campus Shared Services-IT How CSS-IT is preparing • • Revisit Business Processes during transition Update Business Processes with the tool Prioritizing Footprints Transition Scheduling time for training

Campus Shared Services-IT Action! What can you do? • When CSS-IT Knowledge Base goes live • Rate articles • Submit article suggestions

Campus Shared Services-IT Thanks! • Next update: Thursday March 20, 12 n Rm 239 • Or Bluejeans: To join the Meeting: https: //bluejeans. com/547978371 To join via Phone: 1) Dial: +1 408 740 7256 +1 888 240 2560 (US or Canada only) (see all numbers - http: //bluejeans. com/numbers) 2) Enter Conference ID: 547978371

Campus Shared Services-IT Contact • Michelle Bautista, Product Owner, mbautista@berkeley. edu • Project website • https: //wikihub. berkeley. edu/display/CTSP/Campus+Tick eting+System+Project