CAMBRIDGE AVENUE MEDICAL CENTRE MESSINGHAM FAMILY HEALTH CENTRE
CAMBRIDGE AVENUE MEDICAL CENTRE & MESSINGHAM FAMILY HEALTH CENTRE PATIENT SURVEY RESULTS FEBRUARY 2016
ACCESS TO A DOCTOR OR NURSE… WHO PATIENTS WERE SEEING. . . 70. 00% 60. 00% 50. 00% CAMC 40. 00% MESSINGHAM 30. 00% 20. 00% 10. 00% DOCTOR NURSE PRACTITIONER PRACTICE NURSE HCA DIDN’T ANSWER
SPEED AT WHICH TELEPHONE WAS ANSWERED INITIALLY…… 25. 00% 20. 00% 15. 00% CAMC 10. 00% MESSINGHAM 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT
SPEED AT WHICH THE TELEPHONE WAS ANSWERED IF CALL WAS TRANSFERRED 60. 00% 50. 00% 40. 00% 30. 00% CAMC MESSINGHAM 20. 00% 10. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT
LENGTH OF TIME WAITING FOR AN APPOINTMENT 40. 00% 35. 00% 30. 00% 25. 00% 20. 00% CAMC 15. 00% MESSINGHAM 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT
CONVENIENCE OF DAY & TIME OF APPOINTMENT 50. 00% 45. 00% 40. 00% 35. 00% 30. 00% 25. 00% CAMC 20. 00% MESSINGHAM 15. 00% 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT
SEEING THE DOCTOR OF YOUR CHOICE 25. 00% 20. 00% 15. 00% CAMC 10. 00% MESSINGHAM 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT
LENGTH OF TIME WAITING TO CHECK IN AT RECEPTION 60. 00% 50. 00% 40. 00% 30. 00% CAMC MESSINGHAM 20. 00% 10. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT
LENGTH OF TIME WAITING TO SEE DOCTOR OR NURSE 30. 00% 25. 00% 20. 00% 15. 00% CAMC MESSINGHAM 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT
OPPORTUNITY OF SPEAKING TO A DOCTOR OR NURSE ON THE TELEPHONE WHEN NECESSARY 45. 00% 40. 00% 35. 00% 30. 00% 25. 00% CAMC 20. 00% MESSINGHAM 15. 00% 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT
OPPURTUNITY OF OBTAINING A HOME VISIT WHEN NECESSARY 80. 00% 70. 00% 60. 00% 50. 00% 40. 00% CAMC 30. 00% MESSINGHAM 20. 00% 10. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT
OBTAINING A REPEAT PRESCRIPTION…. PRESCRIPTION READY ON TIME 50. 00% 45. 00% 40. 00% 35. 00% 30. 00% 25. 00% CAMC 20. 00% MESSINGHAM 15. 00% 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT
PRESCRIPTION CORRECTLY ISSUED 50. 00% 40. 00% 30. 00% CAMC 20. 00% MESSINGHAM 10. 00% DID NOT NO ANSWER EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT
HANDLING OF ANY QUERIES 50. 00% 45. 00% 40. 00% 35. 00% 30. 00% 25. 00% CAMC 20. 00% MESSINGHAM 15. 00% 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT
OBTAINING TEST RESULTS WERE YOU TOLD TO CONTACT US FOR YOUR RESULTS? 45. 00% 40. 00% 35. 00% 30. 00% 25. 00% CAMC 20. 00% MESSINGHAM 15. 00% 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT
RESULTS AVAILABLE WHEN YOU CONTACTED US? 45. 00% 40. 00% 35. 00% 30. 00% 25. 00% CAMC 20. 00% MESSINGHAM 15. 00% 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT
LEVEL OF SATISFACTION WITH THE AMOUNT OF INFORMATION PROVIDED 40. 00% 35. 00% 30. 00% 25. 00% 20. 00% CAMC 15. 00% MESSINGHAM 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT
LEVEL OF SATISFACTION WITH THE MANNER IN WHICH THE RESULT WAS GIVEN. . 40. 00% 35. 00% 30. 00% 25. 00% 20. 00% CAMC 15. 00% MESSINGHAM 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT
ABOUT THE STAFF………. . THE INFORMATION PROVIDED BY THE RECEPTION STAFF 50. 00% 45. 00% 40. 00% 35. 00% 30. 00% 25. 00% CAMC 20. 00% MESSINGHAM 15. 00% 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT
HELPFULNESS OF RECEPTION STAFF 50. 00% 45. 00% 40. 00% 35. 00% 30. 00% 25. 00% CAMC 20. 00% MESSINGHAM 15. 00% 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT
THE INFORMATION PROVIDED BY OTHER STAFF 45. 00% 40. 00% 35. 00% 30. 00% 25. 00% CAMC 20. 00% MESSINGHAM 15. 00% 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT
THE HELPFULNESS OF OTHER STAFF 45. 00% 40. 00% 35. 00% 30. 00% 25. 00% CAMC 20. 00% MESSINGHAM 15. 00% 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT
OVERALL SATISFACTION WITH THIS PRACTICE 40. 00% 35. 00% 30. 00% 25. 00% 20. 00% CAMC 15. 00% MESSINGHAM 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT
AGE OF RESPONDANTS 40. 00% 35. 00% 30. 00% 25. 00% CAMC 20. 00% MESSINGHAM 15. 00% 10. 00% 5. 00% 0 - 16 17 - 29 30 - 49 50 - 69 70+ UNKNOWN
MALE/FEMALE 70. 00% 60. 00% 50. 00% 40. 00% CAMC MESSINGHAM 30. 00% 20. 00% 10. 00% MALE FEMALE NO ANSWER
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