CAMBRIDGE AVENUE MEDICAL CENTRE MESSINGHAM FAMILY HEALTH CENTRE

CAMBRIDGE AVENUE MEDICAL CENTRE & MESSINGHAM FAMILY HEALTH CENTRE PATIENT SURVEY RESULTS FEBRUARY 2016

ACCESS TO A DOCTOR OR NURSE… WHO PATIENTS WERE SEEING. . . 70. 00% 60. 00% 50. 00% CAMC 40. 00% MESSINGHAM 30. 00% 20. 00% 10. 00% DOCTOR NURSE PRACTITIONER PRACTICE NURSE HCA DIDN’T ANSWER

SPEED AT WHICH TELEPHONE WAS ANSWERED INITIALLY…… 25. 00% 20. 00% 15. 00% CAMC 10. 00% MESSINGHAM 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT

SPEED AT WHICH THE TELEPHONE WAS ANSWERED IF CALL WAS TRANSFERRED 60. 00% 50. 00% 40. 00% 30. 00% CAMC MESSINGHAM 20. 00% 10. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT

LENGTH OF TIME WAITING FOR AN APPOINTMENT 40. 00% 35. 00% 30. 00% 25. 00% 20. 00% CAMC 15. 00% MESSINGHAM 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT

CONVENIENCE OF DAY & TIME OF APPOINTMENT 50. 00% 45. 00% 40. 00% 35. 00% 30. 00% 25. 00% CAMC 20. 00% MESSINGHAM 15. 00% 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT

SEEING THE DOCTOR OF YOUR CHOICE 25. 00% 20. 00% 15. 00% CAMC 10. 00% MESSINGHAM 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT

LENGTH OF TIME WAITING TO CHECK IN AT RECEPTION 60. 00% 50. 00% 40. 00% 30. 00% CAMC MESSINGHAM 20. 00% 10. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT

LENGTH OF TIME WAITING TO SEE DOCTOR OR NURSE 30. 00% 25. 00% 20. 00% 15. 00% CAMC MESSINGHAM 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT

OPPORTUNITY OF SPEAKING TO A DOCTOR OR NURSE ON THE TELEPHONE WHEN NECESSARY 45. 00% 40. 00% 35. 00% 30. 00% 25. 00% CAMC 20. 00% MESSINGHAM 15. 00% 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT

OPPURTUNITY OF OBTAINING A HOME VISIT WHEN NECESSARY 80. 00% 70. 00% 60. 00% 50. 00% 40. 00% CAMC 30. 00% MESSINGHAM 20. 00% 10. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT

OBTAINING A REPEAT PRESCRIPTION…. PRESCRIPTION READY ON TIME 50. 00% 45. 00% 40. 00% 35. 00% 30. 00% 25. 00% CAMC 20. 00% MESSINGHAM 15. 00% 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT

PRESCRIPTION CORRECTLY ISSUED 50. 00% 40. 00% 30. 00% CAMC 20. 00% MESSINGHAM 10. 00% DID NOT NO ANSWER EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT

HANDLING OF ANY QUERIES 50. 00% 45. 00% 40. 00% 35. 00% 30. 00% 25. 00% CAMC 20. 00% MESSINGHAM 15. 00% 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT

OBTAINING TEST RESULTS WERE YOU TOLD TO CONTACT US FOR YOUR RESULTS? 45. 00% 40. 00% 35. 00% 30. 00% 25. 00% CAMC 20. 00% MESSINGHAM 15. 00% 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT

RESULTS AVAILABLE WHEN YOU CONTACTED US? 45. 00% 40. 00% 35. 00% 30. 00% 25. 00% CAMC 20. 00% MESSINGHAM 15. 00% 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT

LEVEL OF SATISFACTION WITH THE AMOUNT OF INFORMATION PROVIDED 40. 00% 35. 00% 30. 00% 25. 00% 20. 00% CAMC 15. 00% MESSINGHAM 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT

LEVEL OF SATISFACTION WITH THE MANNER IN WHICH THE RESULT WAS GIVEN. . 40. 00% 35. 00% 30. 00% 25. 00% 20. 00% CAMC 15. 00% MESSINGHAM 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT

ABOUT THE STAFF………. . THE INFORMATION PROVIDED BY THE RECEPTION STAFF 50. 00% 45. 00% 40. 00% 35. 00% 30. 00% 25. 00% CAMC 20. 00% MESSINGHAM 15. 00% 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT

HELPFULNESS OF RECEPTION STAFF 50. 00% 45. 00% 40. 00% 35. 00% 30. 00% 25. 00% CAMC 20. 00% MESSINGHAM 15. 00% 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT

THE INFORMATION PROVIDED BY OTHER STAFF 45. 00% 40. 00% 35. 00% 30. 00% 25. 00% CAMC 20. 00% MESSINGHAM 15. 00% 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT

THE HELPFULNESS OF OTHER STAFF 45. 00% 40. 00% 35. 00% 30. 00% 25. 00% CAMC 20. 00% MESSINGHAM 15. 00% 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT

OVERALL SATISFACTION WITH THIS PRACTICE 40. 00% 35. 00% 30. 00% 25. 00% 20. 00% CAMC 15. 00% MESSINGHAM 10. 00% 5. 00% 0. 00% DID NOT ANSWER NO EXPERIENCE POOR FAIR GOOD V GOOD EXCELLENT

AGE OF RESPONDANTS 40. 00% 35. 00% 30. 00% 25. 00% CAMC 20. 00% MESSINGHAM 15. 00% 10. 00% 5. 00% 0 - 16 17 - 29 30 - 49 50 - 69 70+ UNKNOWN

MALE/FEMALE 70. 00% 60. 00% 50. 00% 40. 00% CAMC MESSINGHAM 30. 00% 20. 00% 10. 00% MALE FEMALE NO ANSWER