Call Record Professional Overview www poltys co Call

Call Record Professional Overview www. poltys. co

Call Record Pro: Overview • End-user call management tool – Non-intrusive voice recording – Split the trunk voice recording by the extensions the call was transferred to – Call signaling and voice archiving – Playback via Windows default multimedia player • Works as Independent Call • Target Customers Recording Solution inheriting – Government Institutions the PBXMon Pro call monitoring features – Insurance/ Financial Services • Can be combined with CCPro – Call Centers and CCView Call Center – Attorney Offices Applications – Medical Centers www. poltys. co

Call Record Pro: Key Features • Compatible with Panasonic KX-TDA/ TDE/ NCP IPPBXs • Supervisor Options – – Record specific extension/ DID calls Manual/ Automatic Recording Export Voice Records Listen to recorded conversations • • • Access via Call Logs Saved in “. wav” format Played back in the default player • Recording Targets – Analog/ Digital Extension – Analog/ Digital Trunk – Call Log • Date – Call Type • • • Incoming/ Outgoing ACD/ Non-ACD Intercom • • Time Customer name, etc. www. poltys. co

Call Record Pro: Technical Notes • System Specification – – – 2 U/ 4 U rack mounted industrial chassis P 4 2. 8 GHz, 512 MB RAM, 80 GB HDD, 100 Base. T NIC DVD-RW drive Analog/ Digital/ PRI 23/ PRI 30 telephony tapping boards Windows XP Professional Service Pack 2 or later • Scalability – Variable number of simultaneously recorded calls with the number of installed tapping boards – Expandable anytime by adding additional tapping boards – No Time Limit For Recording – Recording 17, 000 hours for 500 GB www. poltys. co

Call Record Pro: Benefits • Increase – Customer confidence – Productivity – Employee performance • Focus and improve • Help evaluate and analyze agentcustomer interactions • Avoid "he said/she said" dispute – Customer service levels – Customer information management – Proactive agent training – Agents evaluation – Performance measurement – Call quality • • • Agent answering time Customer hold time Lost calls number www. poltys. co

Call Record Pro: Contact • If you have any questions or need assistance, please contact us – Web: www. poltys. com – Email: sales@poltys. com – Phone: +1 (864) 642 -6103 www. poltys. co

Thank You! www. poltys. co