California State University at Northridge College of Business

California State University at Northridge College of Business and Economics SOM 306: Operations Management Fall 2007 Professor: Paul Baum Office: JH 4131 Tel : 818 -677 -2413 Office hours: Tuesday, Thursday: 5 -6 P. M. and by appointment email : paul. baum@csun. edu Web site: http: //csun. edu/~vcmgt 007/som 306

Why Take This Course? n n Required! Learn why some companies are successful and why others aren’t. Why did GM’s U. S. market share drop by 58% from 1980 to first half of 2007? q Why did Toyota’s market share over same period more than double? q Why is Ford closing plants and laying off 1, 000 s of workers? q

Why Take This Course? q q How did the Ritz Carlton Hotel become a world class hotel? How did Dell become so successful? Why is Dell loosing market share today?

Why Take This Course? n n n Also learn what strategies successful companies can use to become even more successful. Apply these strategies to organizations that you will work for throughout your career. Get promoted faster!

What This Course is About n n n Course is about learning how to manage operations more effectively. One of the main reasons why some companies are more successful than others is that they do a better job of managing their operations. How do you manage operations more effectively?

What This Course is About n n You must first learn how to recognize an operational problem. You must then have the tools (models) to solve the problem. Lastly, you must be able to interpret and report results to management. Purpose of this course is to provide you with these skills.

Textbook/Software n n Operations Management, An Integrated Approach, by Dan Reid and Nada R. Sanders, 3 rd. ed. John Wiley and Sons, 2005. Student Web Site www. wiley. com/college/reid n n Supplemental chapters Excel Templates More – later We will not use Wiley. PLUS

Class Notes - Power. Point n Download from class web site: http: //www. csun. edu/~vcmgt 007/som 306/ n To print, click on File/Print q Print what: Handouts q Color/grayscale: Pure black and white q Slides per page: 1, 2, or 3, your choice

Class Notes n Notes differ from textbook. q q q n Some topics in text are presented in more detail in the notes. Some topics in text are not covered in notes. Some topics in notes are not covered in text. Read both the text and the notes, except sections in textbook that are omitted in “List of Assignments. ”

Email n n n I will use a class email list to email you from time to time regarding assignments, tests, and more. To receive emails from me, you must activate you campus email account. If you haven’t, you can by logging onto the portal at: https: //www. csun. edu/portal

Email n n If you prefer to receive campus email to a non-campus email account such as Yahoo or Hotmail, you may configure mailforwarding to that account via the account maintenance web site: https: //www. csun. edu/account

Excel Add-Ins n We will use two Excel add-ins: q q n n “Solver” and “Data Analysis” To install, click on Tools/Add-ins In the dialog box that appears, check: q “Analysis Tool. Pak” n q n Don’t check Analysis Tool. Pak-VBA “Solver Add-in” Depending on your version of Excel, you may need the installation disk to install the add-ins.

Team Assignments n Teams will be randomly called on in class to answer questions on material in q q n n class notes and homework assignments. “Term Report to Management” due on day of final exam. More later.

Teams n n 5 members per team Make up a team name and give me an 81/2 x 11 sheet paper with q q n Names of team members and Team name Due on September 11 th.

Team Report to Management n n Report will deal with a case involving OM problems. Your job is to q q q identify the problems, Analyze the problems, and explain the results of your analysis and offer recommendations to management.

Team Report to Management n n Case will be posted on web site by on October 1 st. Report is limited to three, double spaced typewritten pages using 12 point font. Pages not meeting these requirements will not be read. You may add appendices q q Tables graphs, etc. Not part of page restriction

Team Report to Management n Report must put in a folder. q n Loose pages will not be accepted. All teams members will receive the same grade, unless the team feels that a team member did not contribute.

Self Managed Teams n n Teams are empowered to resolve their own conflicts. If a team member doesn’t contribute, give me a note with the team member’s name and include q grade on assignment you think the team member should receive, q brief statement of why, q have all other team members sign it. Provide all team member with copy of note. I will assign this grade.

Grading of Team Report Grade Weight Statement of problem or issue 20% Analysis of problem 50% Writing ability (Explanation of results and recommendations) 30%

Course Grade - Weights Team Report Homework Midterm Exam Final Exam 20% 10% 30% 40% Total 100%

Homework (HW) n See web site for “List of Assignments” q q q n n Chapters covered, HW assignments, Due dates. List will be updated weekly. HW q Problems and cases in text n q Answers to odd number problems in back of text. Supplementary problems posted on web site.

Homework (HW) n n n You may discuss HW with team members. HW is to be written individually. Some HW solutions will be discussed in class. I will post solutions to HW on web site. Do not copy my solutions as presented in class or posted on web site. You may make notes on your solution.

Homework (HW) n n HW is q Due on day the final exam q Must be in a folder Loose or stapled pages will not be accepted.

Exams n n Closed book You may have one 8 -1/2 x 11 sheet of notes, one or both side, for each exam. Exams are multiple choice but may include short essay questions and/or problems. Multiple versions of each exam will be given.

Exams n n n No make ups If you miss the midterm, weight of midterm (30%) will be divided between final (now worth an extra 15%) and an assigned paper, worth 15%. If you miss the final exam, you’ll receive an F in the course. Final is cumulative. You must take mid term and final with section in which you are enrolled.

Grading Scale A AB+ B BC D F 93 -100 89 -92 86 -88 83 -85 80 -82 70 -79 60 -69 0 -59

Summary of Web Site http: //csun. edu/~vcmgt 007/som 306 n n n Syllabus Class notes List of Assignments Supplementary Problems Other materials as announced.

Key Dates Event Team names Midterm Exam Final Exam (No switching sections) Report to Management HW Due Date 9/11 10/18 2: 00 Class--12/11 (3 to 5 PM) 3: 30 Class--12/13 (3 to 5 PM) Day of final exam

Class Conduct n n If you come to class, do not leave in the middle of class. If you have an appointment and must leave before the class is over, let me know and sit in the back. If you leave in middle of class and do not let me know, I will deduct 5 grade points from your score. If you are late to class, sit in the back, but don’t make a habit of being late.

Class Conduct n n n Turn off cell phones and pagers. OK to drink in class, but no eating. No side conversations in class. q q If you talk to your neighbor, I will ask you be stop talking. If you continue, I will ask you to leave class.

Academic integrity n n All students at CSUN have an inherent responsibility to uphold University principles of academic integrity and to support each other and the faculty in maintaining a classroom atmosphere that is conductive to orderly and honest conduct. Students are expected to be familiar with the academic integrity guidelines found in the CSUN Catalog.

Academic integrity n n n Any incident of cheating and/or plagiarism will result in a course grade of F and be reported to the Associate Dean of the College. Incident becomes a permanent part of your record. Don’t do it!