Cabin crew on long haul flights Elements of
Cabin crew on long haul flights Elements of action plan model and related cabin design aspects Stéphane DEHARVENGT F-DGAC SFACT/R. E 1
Background Ø Expertise in Human Factors within the authorities ÄDriving factors ÄAnswering the need Ø Constraints and limitations for this research Stéphane DEHARVENGT F-DGAC SFACT/R. E 2
Introduction Ø Definition of cabin crew as per JAR OPS ÄWhat is really a cabin crew ? The safety factor Ø Dedicated research is scarce Stéphane DEHARVENGT F-DGAC SFACT/R. E ÄEmergency evacuation testing : Cranfield / CAMI ÄEmergency evacuation training : Dedale (F-DGAC) ÄInvestigation reports ÄSociological approach : Cetcopra (University Paris 1) 3
The cabin crew and the aeronautical macro system Ø The recent evolutions ÄAirlines’ management policies, ÄDevelopment of air travel and social consequences Stéphane DEHARVENGT F-DGAC SFACT/R. E 4
The cabin crew and the aeronautical macro system Ø Cabin design and cabin crew Stéphane DEHARVENGT F-DGAC SFACT/R. E ÄDesign requirements : the cabin and the equipment = ergonomics ÄOperational requirements : licensed/diploma and/or airlines’ internal training ÄCabin design with a human factors approach : End users have not been fully involved so far ÄProcess of design : a dual approach by the aircraft manufacturer and the airlines ÄCabin crew appropriation of their workplace : an increasingly difficult surrogate process 5
A long-haul flight Ø Preparation of the flight ÄFlight scheduling ÄChief purser pre-flight briefing ÄCreating a group Ø Departure Stéphane DEHARVENGT F-DGAC SFACT/R. E ÄRelation to other crews (flight, ground) ÄPassengers briefing 6
A long-haul flight Ø Managing the crew during the flight ÄInitial climb phase ÄOrganising the work of the crew Ø Arrival ÄMaintaining contact and vigilance Ø Abnormal procedures Stéphane DEHARVENGT F-DGAC SFACT/R. E ÄPlanned and unplanned ÄAutomatic reactions 7
Proposed co-operative model Ø Knowledge through the human senses ÄInputs ÄCompensating senses and technological tools ÄMonitoring its activity and developing its representation : building the context Stéphane DEHARVENGT F-DGAC SFACT/R. E Ø Constructing the expertise Ø Plans for action and their control Ø Co-operative activities Ø The group “ cabin crew ” Ø Thoughts on the cabin and flight crew relations 8
Suggested ways forward Ø Validity of the results Ø A search for coherence Ø Experience feedback Ø Some scenarios Ø Limitations Stéphane DEHARVENGT F-DGAC SFACT/R. E 9
Conclusions Recent developments Ø The Airworthiness Aeroplane Cabin Manual (AACM) Ø JSSI OSS activities (Training, drills, etc. . . ) Ø A long way to go. . . Stéphane DEHARVENGT F-DGAC SFACT/R. E 10
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