BusinessLed IT Central IT Scaffolding UCCSC August 4

Business-Led IT & Central IT Scaffolding UCCSC August 4, 2014

Background and Context • Central IT has historically held IT functions within departments with a bit of caution. Often referred to as: • Departmental IT • Shadow IT • Rogue IT • These departments evolved IT support groups over time to meet business needs that central IT was either unable or unwilling to address. • This is expanding with the “digital business” revolution and as the integration of consumer technology into every aspect of business accelerates. • It is critically important that Central IT provide the “scaffolding” necessary to enable departments to innovate in a safe and leverage-able way. 2

The Case for Business Led IT • Business Volatility: Things change very quickly. • Accessible “digital” technology: especially collaboration, analytics, and engagement technologies • Business departments must become savvy about technology and data in order to compete. • Leveraging new technology to innovate often requires deep knowledge of the business. • Central IT departments have unlimited demand; very limited supply, and limited intimacy with business issues. Departments can and will address rapidly evolving business needs by using nascent technologies and help from assertive vendors. 3

The Case for Central IT • • Professional Level of IT Skills • Vendor negotiation • Operational management • Maintenance and support Cost: Leveraging scale for value • • Many IT assets and services are best purchased and managed in scale Many aspects of IT have enterprise wide implications: • Security • Integration of systems and data • Data requires centralized governance to enable data standardization and sharing • Enterprise architecture is important to leverage data and support integrated work process…this requires a centralized view of all systems. • Coordinating new IT implementations to prevent conflicts and duplication of resources. 4

There’s a Place Somewhere in the Middle • Business-led for: • Stand-alone systems where speed and flexibility are of greater importance than integration and scale. • New technologies that are rapidly developing and bring immediate competitive advantage. • • • E. G. : specialized analytic tools; specialized customer engagement tools; specialized smartphone apps; etc… Intimate business expertise is required to dynamically change and operate the environment. Central IT for: • Enterprise systems of record such as EHR, ERP, etc… • Commodity systems where scale is important. • Risks and capabilities that must be managed enterprise wide. • Interconnecting / integrating / sharing data across business segments. Can Central IT provide the “scaffolding” to enable the business units to innovate quickly without compromising the integrity of the enterprise? 5

Scaffolding: Not This 6

Scaffolding: More Like This Central IT provides Scaffolding that enables rapid innovation for the specialized needs of each business unit. 7

Example IT “Scaffolding” Components • Enterprise systems of record (e. g. EHR, ERP, SIS, etc…) • Integration Services (interfaces, APIs, web-services, etc…) • Master Data Management (EDW; Data Governance; Analytic Support/training) • Identity and network directory services • Information Security Services • Computing Devices: desktops; laptops; smartphones; tablets; etc… • Collaboration Platforms: e. g. email, Chatter, Box, Sharepoint, etc… • Image Management Platforms: e. g. VNA, ECM • Network Infrastructure: data, voice, video, internet • Computing Services: facilities, servers, storage, back-ups, etc… 8

Changes to Consider • • • Consider business-led IT as a valid and valuable aspect of the enterprise. • Less energy to prohibition and more energy to collaboration and enablement. • Establish guardrails and checkpoints in which central IT must be involved / engaged. • Trust Define and build the IT scaffolding with key characteristics in mind: • Accessible / maximize self service access to central services • Reliable / high quality • Efficient (leverage scale) Central IT act as technology advisors to the business that • Support business-led IT solutions by leveraging key central IT services and controls. • Knows the ins and outs of the scaffolding and how to leverage it as a component to solving unique business problems. • Develops complete solutions that include ongoing support and maintenance. 9