Business Travel Management DATE 5 th May 2016

Business Travel Management DATE: 5 th May 2016 CREATED BY: Tony Mc. Daid & Jim Mc. Daid

Agenda Company Overview Travel Portal & Self-Booking Tool Demonstration Administration Billing & Invoice Process Resourcing The Best Rates for Travis Perkins Plc Q&A

Flightline Travel Overview Top Independent Business Travel Specialist – 20 years Our Clients Total Client Base 142 Proven Track Record – 98% Client Retention & 90% Staff Retention Buying Power Largest UK Consortia - £ 3. 8 billion Hotel, Air, Car Hire and Rail Private Fares Database – Hotels Access 296, 000 Hotels up to 40% off rack via WIN – ABC International – Thor & Hotelzon - Airfares 10 Million up to 60% off published, Ease Of Booking – Offline Or Online Management Report Information for ‘Preferred Supplier Rates’ Global Coverage - WIN (Worldwide Independent Travel Network) 30 countries

Introducing Hotel-line Hotels division within Flightline Travel Management Designated hotels help desk Specialist staff & RFP Negotiators Hotelzon – online self booking tool £ 500 Million Turnover (5 x Larger than nearest competitor) Personalised Site: Client logo, department & cost centres Traveller tracking facility for duty of care

Travis Perkins Plc Account Structure Travis Perkins Plc Account Manager Managing Director Accounts Department Jim Mc. Daid Tony Mc. Daid Implementation Manager Kirsty Vockins Operations Director Debbie White Travis Perkins Plc Travel Outplant 24 Hour Service MICE Hotel, Air, Rail Management Report Information Support Team for Meetings, Incentives, Conferences & Events Support Team & SBT Help Desk Passport & Visas Flights Scheduled European Rail Web Airlines Off-line Hotel Reservations Helpdesk Support

Tailored Online Travel Portal FLIGHT HOTEL RAIL EC HARRIS LLP 96% online adoption 80% reduction in time taken to book travel 40% reduction in direct travel costs CAR MOBILE INCITE

Hotel-line Self-Booking Tool Flexibility to book, cancel or amend Customised hotel search criteria: Travis Perkins Plc office locations Travis Perkins Plc preferred rates Travel Policy Approval compliance facility & city rate caps Built-in and customisable traveller profiles Traveller hotel confirmation via e-mail & SMS text Mobile Hotel Payment solution Book via mobile smartphone Training videos - User guides & Web training sessions Online management & benchmarking reports UK Helpdesk and technical support Travis Perkins Plc Hotel Self-Booking Tool Helpdesk Support 01844 299750 Out of Hours Service 01908 009978 Offline Hotel Enquiry Email reservations@hotel-line. co. uk

Travel Policy & Performance Reporting

E- Process: Invoicing Options Air Booking Data File Handoff Invoice Policy Control Credit Account Cost Centre Confirmation Hotel Booking Import into Travis Perkins Plc Accounts Data File Handoff Prepaid Policy Control Pay Direct Cost Centre Confirmation Data File Handoff Invoice Credit Account Rail Booking Policy Control Cost Centre Confirmation

Resourcing & Obtaining Best Rates System Rate Comparison Flexible, Advanced, Best on day, Travis Perking Preferred Hotel-lines (78, 000) contracted rates world-wide up to 40% off rack Analyse Room night rates to negotiate preferred rate and added value Assist Travis Perkins Managing Spend Within Policy Limits Set City & Country Rate Caps To Control Spend Automated Approval Process For Out Of Policy Hotels Consolidate & Mandate Hotel Spend Via Preferred Suppliers Monitor Rate Performance Via Online Reports Benchmarking Report - Rate Paid Vs. Travis Perkins City/Country Rate Caps Out Of Policy Exception Reporting Industry Benchmarking Report By City & Country

Rate Improvement Programme Analyse Spend & Room Night Volume By City/Location Share RFP Final Results with Travis Perkins Plc Inform Preferred Hotels With Rate Loading Instruction Identify Key Hotels For RFP with Travis Perkins Plc Set RFP Criteria LRA, Wifi, Parking, Extended Cancellation Policy Check – Load Prioritise Preferred Hotels In Self-Booking Tool Send Electronic RFP With Response Deadline Communicate Preffered Hotel Programme To The Business Managed Hotel Programme Average Savings 22% Average Online Adoption Rate 85% RFP Responses Negotiate Further Monitor Preferred Hotel Performance during Account Management Meetings

Effective Cost Management SERVICE FEES ONLINE FEE (Commissionable) ONLINE FEE (Non Commissionable) ONLINE CHANGES ONLINE CANCELLATION £ 3. 50 per booking £ 10. 00 per booking £ 00. 00 per Booking OFFLINE FEE (Commissionable & Non Commissionable) OFFLINE CHANGES/CANCELLATIONS OFFLINE “OUT OF HOURS SERVICE” £ 10. 00 per booking £ 20. 00 per call TRAVEL PORTAL & ONLINE HOTEL TOOL CONFIGERATION (To include travel policy & authorisation process) £ 200. 00 per portal TRAVIS PERKINS PLC BULK TRAVELLER PROFILE UPLOAD HOTEL-LINE ELECTRONIC RFP NEGOTIATIONS & RATE LOADING INTIAL IMPLEMENTATION VIDEO & WEB TRAINING ADDITIONAL WEB TRAINING SESSIONS £ 300. 00 per bulk upload POA £ 00. 00 £ 40. 00 per hour All fees above are subject to VAT • • HOTEL COMMISSION RETAINED BY FLIGHTLINE TRAVEL MANAGEMENT PAYMENT TERMS – 14 DAYS FROM DATE OF STATEMENT

Service Level Agreement Hotel Reservations Service Level Measurement Tool Online bookings Offline e-mail confirmation Instant 85% within 2 hours Tool booking history ¼ meeting sample responses Hotel self-booking tool uptime 97% ¼ Management Report Telephone Response 12 Seconds ¼ Telephone Log Report Booking tool functionality query 95% resolution within 5 days Issues Log Team Support & Product Knowledge 98% Annual Customer Survey Acknowledge receipt 24 hours written response within 14 days Acknowledge receipt 24 hours written response within 2 days Issues Log A designated team of experienced staff to conform to the requirements of the client ¼ Meeting Review Complaints In relation to hotel supplier In relation to Hotel-line Operational Hours Monday – Friday GNT 9 am – 5 pm exc. Public & Bank Holidays Issues Log

Service Level Agreement Billing Service Level Measurement Tool Invoice – Format Invoice – Accuracy 99% Accuracy Monitored by client Hotel payment query 95% resolution within 2 working days (If Hotel-line issue rather than supplier) Issues Log 95% resolution within 2 working days (If Hotel supplier issue rather than Hotel-line) Issues Log Management Info. Service Level Measurement Tool M. I. – Format M. I. – Accuracy 100% for agreed standardised reports 99% Accuracy Monitored by client RFP Negotiations Service Level Measurement Tool Contact New Hotel for RFP 95% within 5 working days Issues Log

Account Management & Quality of Service Programme Complementary Account Management Co-ordinate implementation process Quarterly performance review meetings Analyse MI report information & policy compliance Negotiate & monitor preferred supplier agreements Hotel-line travel alerts Service Levels & Monitoring Process Service level agreement Recorded telephone monitoring system Telephone/Complaint & Account Management log Quarterly Service Level Agreement sign off log Electronic travel booker service questionnaires Systems Process Setup On-line management reports Set up of on-line Hotel system Traveller profile data collection & system loading Travel Booker training videos & user guides Full Benchmarking On-going Programme Optimization Greater Programme Control Benefits Cost Savings Reporting Vs. Policy Increased Traveller Security & Safety Greater CSR Compliance

Hotel-line Self-Booking Tool USP’s • Quick 4 step booking process Clean, accurate data every transaction Simultaneous confirmation delivery by SMS & E mail • Travis Perkins Plc Hotel Self-Booking Tool Mobile booking solution Fully integrated with your booking process & policy Available on all smartphones, Ipad, tablets • Hotel Payment Solution Duplicate fax payment confirmation sent 6 am day of arrival Credit Card available on our Free traveller mobile App Virtual credit card to avoid fraudulent use • Consolidated Invoice & Vat reclaim reporting • Guarantee to match any like for like lower room rate Helpdesk Support 01844 299750 Out of Hours Service 01908 009978 Offline Hotel Enquiry Email reservations@hotel-line. co. uk

6 Reasons to work with us Thank you for listening - Q&A Privately owned independent/consortium purchasing power offering client choice without compromise using expert consultants Proven cost savings through Online vs. Offline booking 40% reduction in direct costs 80% processing time (e. g. flexible invoicing) Professional Travel policy support & supplier negotiations Advanced technology helping the booker to work smarter & keeping the traveller updated Traveller Tracking via Travel Booker Dashboard, Service Level Agreement – support for supplier issues Personal, flexible pro-active service trusted to deliver value for money “For every pound we earn in fees, we generate on average £ 7. 77 in savings for our clients. That’s an average 700% return on your investment. ”

Offline Hotel Bookings True return on your investment…with the personal focus you need! Travel Booker to contact FTM (Phone/Email) Pro-active advice on lowest price options FTM to send email confirmation of itinerary (Hotel options & alternatives) Travis Perkins Plc to confirm via email to go ahead. FTM email confirmation to the travel booker Travis Perkins Plc to provide: Cost centres etc. (if required) Designated Team for Fieldfisher 01844 299750 Core Operational Hours Monday- Friday 9. 00 am – 17. 30 pm Out of Hours Emergency Service 01908 009 978 Central Reservations Email reservations@flightline-travel. co. uk Invoice receipt produced