Business Process v Business process Step 1 Determine

แนวคดการออกแบบ Business Process v การออกแบบ Business process แบงงานเปนขนตอนดงน Step 1: Determine process scope Step 2: เขยน High level map Step 3: Top-level process diagram Step 4: Child-level expansion Step 5: Add message flow

ตวอยางการออกแบบ Step 3: Top-Level Process Diagram

ตวอยางการออกแบบ Step 4: Child Level Expansion

Exercise: Car Dealer Order-to-Cash v Step 2: The High Level Map Finalize order (Sales dept) Acquire car from stock (Sales dept) Acquire car from other dealer (Sales dept) Acquire car from factory (Sales dept) Prepare car for delivery (install option, cleaning, etc. ) (Service) Arrange financing (Finance) Close and deliver (Finance) Handle order cancellation (Finance)

Exercise: Car Dealer Order-to-Cash v Step 3: Top Level Process Diagram (Happy path, with exception, with Lanes) v Step 4: Child Level Expansion v Step 5: Add Message Flows

Step 3: Top Level Process Diagram (Happy path)

Step 3: Top Level Process Diagram (with exception)

Step 3: Top Level Process Diagram (with Pool/Lanes)

Step 4: Child Level Expansion (Finalize Order)

Order car from factory subprocess

Acquire car from dealer sub-proccess

Prepare car fro delivery sub-process

Arrange financing sub-process

Close and deliver sub-process

End of presentation