Business Process Redesign Reinventing Continually Business Processes Idea

Business Process Redesign Reinventing Continually?

Business Processes • • Idea to Product or Service Order to Fulfillment Post Sales Support and Client Retention Product Development Human Resource Development Financial Resources Services Extended Supply Chain

WHY CHANGE • • • Create competitive advantage Respond to clients or competitors New leadership Technological innovation Merger & acquisition Regulation

Business Process Redesign • The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance • Ford and Mutual Benefit Life examples • Differ from Workflow Analysis?

BPR Methodology • • What’s the business strategy? What are the performance measures? Review existing business processes: scope? Identify problems with existing processes Prioritize redesign tasks Benchmarking Redesign options--select

BPR Methods Continued • What implementation approach? • Assess

Selecting a Business Process • • It’s broken Redesign impact will be dramatic Strategic importance Critical path to customers Not difficult to complete Significant cost reduction Rework, time/work, multiple handovers

Change Process Model • UNFREEZE • CHANGE • REFREEZE

Enablers of Change • • Senior Executive Commitment Personalized Benefits Change Champions Communication, …. Risk-taking Pilot evidence Flexible IT Architecture

Inhibitors to Change • • Change Frequency Limited Buy-in Grapevine Job Security