Business practices supporting the practising professional Iain Greenway

Business practices - supporting the practising professional Iain Greenway Chair, FIG Working Group 1. 2 (Business practices)

‘Today’s surveyor has become a technologist… without a clear understanding of real world problems… As a result, the surveyor will lose his role in society… Surveyors need to… pivot from a preoccupation with technology to face the problems which today confront society in general and geo-information users in particular. ’ Professor Molenaar, Rector ITC

The business environment z Globalisation z Large and small organisations z User expectations z Pressure groups z Regulation z Technological change - ‘the black box’

A surveyor’s roles z Professional z Technical expert z Businessman z Vocation z Ongoing training z Time

Business issues z Business context z Business planning z Quality and customer service z Professional ethics z Managing IT

The Business Context z Why does a business exist? z Who are its stakeholders? z Who constrains the business? z What can the business do about it?

Business planning z Corporate y. Why does the business exist? y. What are its values? y. What is its Vision? z Operating y. What is to be achieved this year? y. With what resources?

Tools z Planning y. STEPE y. SWOT y. Portfolio analysis z Measurement y. Balanced scorecard y. Business Excellence Model

Quality z ‘Doing right things right’; ‘fitness for purpose’ z The cost of quality z Customers and quality z Quality assurance

Stages of quality z Create the environment z Quality improvement z Continuous business improvement

‘A professional is someone who justifiably claims to provide an expert service of value to society, and who accepts the duties… including… honouring the special trust reposed by clients, employers, colleagues, and the general public. ’ UK Institute of Management Code of Conduct

Professional ethics z Integrity z Independence z Care and competence z Duty

Codes of conduct z Guidance not a full rule book z Actions and words z Careful thought z Wide involvement z Examples

IT z A means to an end z Issues yintegration ytraining ydata protection ycopyright ybusiness cases youtsource/ in-house development

Other issues z Governance z Staff development z Legal issues yhealth and safety ytax yliability yinsurance yetc

Summary z The business world is developing z Expectations are rising z Professions have to earn respect z Guidance is needed z Professional bodies have a key role