Business Management 13 e CHAPTER 2 Management Supervision

Business Management, 13 e CHAPTER 2 Management, Supervision, and Decision Making 2. 1 Increasing Management Effectiveness 2. 2 Effective Supervision 2. 3 Managing with Information © 2013 Cengage Learning. All Rights Reserved.

2 Business Management, 13 e 2. 1 Increasing Management Effectiveness GOALS ● Identify three important roles successful managers play in organizations. ● Explain how managers use resources to accomplish the work of an organization. ● List and explain accepted management principles. CHAPTER 2 © 2013 Cengage Learning. All Rights Reserved.

3 Business Management, 13 e Management Roles ● Communicators ● Relationship builders ● Decision makers CHAPTER 2 © 2013 Cengage Learning. All Rights Reserved.

4 Business Management, 13 e Getting Work Accomplished CHAPTER 2 © 2013 Cengage Learning. All Rights Reserved.

5 Business Management, 13 e Principles of Effective Management ● Effective managers ● Demonstrate commitment to the success of the organization ● Take responsibility for developing and implementing plans to achieve the organization’s goals ● Identify the resources and ensure they are available ● Organize and coordinate the work to achieve efficient and effective operations ● Recognize the importance of employees ● Monitor activities and results CHAPTER 2 © 2013 Cengage Learning. All Rights Reserved.

6 Business Management, 13 e 2. 2 Effective Supervision GOALS ● Identify the responsibilities of supervisors. ● Describe the day-to-day management activities of supervisors. ● Discuss ways that businesses can improve the skills of supervisors. CHAPTER 2 © 2013 Cengage Learning. All Rights Reserved.

7 Business Management, 13 e The Supervisor’s Job ● Responsibilities of supervisors ● Communicate the goals and directions of management to employees ● Explain employee concerns and ideas to management ● Evaluate and improve employee performance ● Encourage employees to do their best work ● Use resources efficiently CHAPTER 2 © 2013 Cengage Learning. All Rights Reserved.

8 Business Management, 13 e Managing Day-to-Day Activities ● Scheduling work ● Communicating with employees ● Controlling quality CHAPTER 2 © 2013 Cengage Learning. All Rights Reserved.

9 Business Management, 13 e Improving Supervisory Skills ● Formal training ● Work coach ● Self-directed training CHAPTER 2 © 2013 Cengage Learning. All Rights Reserved.

10 Business Management, 13 e 2. 3 Managing with Information GOALS ● Explain how management information systems and business research help managers with planning and controlling activities. ● Identify the four steps in the problem-solving process and how the process supports decision making. CHAPTER 2 © 2013 Cengage Learning. All Rights Reserved.

11 Business Management, 13 e Using Management Information ● Using management information systems ● Business research CHAPTER 2 © 2013 Cengage Learning. All Rights Reserved.

12 Business Management, 13 e Decision Making ● Problems and decision making ● Steps in problem solving ● Identify the problem ● List possible solutions ● Analyze the solutions ● Select the best solution CHAPTER 2 © 2013 Cengage Learning. All Rights Reserved.

13 Business Management, 13 e Problem-Solving Process CHAPTER 2 © 2013 Cengage Learning. All Rights Reserved.

14 Business Management, 13 e Contingency Planning ● Possible problems ● Alternative approaches CHAPTER 2 © 2013 Cengage Learning. All Rights Reserved.