Business Management 13 e CHAPTER 13 Organizational Communications

Business Management, 13 e CHAPTER 13 Organizational Communications 13. 1 The Communication Process 13. 2 Communication Management 13. 3 Organizational Communication © 2013 Cengage Learning. All Rights Reserved.

2 Business Management, 13 e 13. 1 The Communication Process GOALS ● Describe the communication process and barriers to effective communication. ● Describe the various communication channels. CHAPTER 13 © 2013 Cengage Learning. All Rights Reserved.

3 Business Management, 13 e The Communication Model ● Communication process ● Distractions ● Distortions CHAPTER 13 © 2013 Cengage Learning. All Rights Reserved.

4 Business Management, 13 e © Cengage Learning 2013. Managers’ Communication Activities as a Percent of Time CHAPTER 13 © 2013 Cengage Learning. All Rights Reserved.

5 Business Management, 13 e © Cengage Learning 2013. The Communication Process CHAPTER 13 © 2013 Cengage Learning. All Rights Reserved.

6 Business Management, 13 e Channels of Communication ● Oral communication ● Written communication ● Nonverbal communication ● Electronic communication ● E-mail policies ● E-mail practices ● Teleconferencing ● Wireless CHAPTER 13 © 2013 Cengage Learning. All Rights Reserved.

7 Business Management, 13 e 13. 2 Communication Management GOALS ● Explain how organizational culture influences formal and informal communication networks. ● Describe how to manage teams effectively. CHAPTER 13 © 2013 Cengage Learning. All Rights Reserved.

8 Business Management, 13 e Organizational Culture ● Organizational culture—the collection of beliefs and patterns of behavior that are shared by people within an organization CHAPTER 13 © 2013 Cengage Learning. All Rights Reserved.

9 Business Management, 13 e Communication Networks ● Formal networks ● Informal networks ● Grapevine CHAPTER 13 © 2013 Cengage Learning. All Rights Reserved.

10 Business Management, 13 e Managing Teams Effectively ● Nominal group technique ● Brainstorming CHAPTER 13 © 2013 Cengage Learning. All Rights Reserved.

11 Business Management, 13 e 13. 3 Organizational Communication GOALS ● Describe different ways to resolve communication conflicts. ● Describe the problems that can occur with cross-cultural communication. ● Identify ways to improve communication in organizations. CHAPTER 13 © 2013 Cengage Learning. All Rights Reserved.

12 Business Management, 13 e Communication Conflicts ● Desirable conflict ● Undesirable conflict ● Resolving conflict ● Avoidance strategy ● Compromise strategy ● Win/lose strategy CHAPTER 13 © 2013 Cengage Learning. All Rights Reserved.

13 Business Management, 13 e Cross-Cultural Communication ● Language differences ● Cultural differences ● Nonverbal differences CHAPTER 13 © 2013 Cengage Learning. All Rights Reserved.

14 Business Management, 13 e Improving Organizational Communication ● Encourage two-way communication ● Listen actively ● Facilitate upward communication ● Select communication channels carefully CHAPTER 13 © 2013 Cengage Learning. All Rights Reserved.