BUSINESS LETTERS STYLES OF LETTERS EMAILS Formal is

BUSINESS LETTERS

STYLES OF LETTERS (EMAILS) • Formal – is written to people the writer doesn´t know, it doesn´t have a personal tone • Neutral – is often written to people the writer knows but not very well or to people who are in a formal relationship with us (boss, colleagues, old clients…) • Informal – is written to friend or work partners we know very well and long

PARTS OF THE LETTERS • • • Letterhead Date Inside address Salutation Body Complimentary closing Space for signature Your name, typewritten Enclosures

LETTERHEAD = is the heading at the top of a letter • It usually consists of a name and an address, and a logo or corporate design, and sometimes a background LETTERHEAD DATE pattern. INSIDE ADDRESS SALUTATION BODY COMPLIMENTARY CLOSING

INSIDE ADDRESS = is the name and address of the person the letter is sent to • The right form of English address: Mr (Mrs, Miss, Ms) X Y 1 Our Street Town Postcode LETTERHEAD DATE INSIDE ADDRESS SALUTATION BODY COMPLIMENTARY CLOSING

SALUTATION = a polite greeting at the beginning of letter, for example „Dear sir“ LETTERHEAD DATE INSIDE ADDRESS SALUTATION BODY COMPLIMENTARY CLOSING

BODY OF LETTER = the main part of the letter • Contains more paragraphs • Write the space between paragraphs • Is the part where we write what we need • It´s the most important part LETTERHEAD DATE INSIDE ADDRESS SALUTATION BODY COMPLIMENTARY CLOSING

COMPLIMENTARY CLOSING = a polite or friendly final sentence written at the end of the letter • Usual closings: • Sincerely • Yours truly • Awaiting your reply • Thank you for your time • Kindest regards • Best wishes LETTERHEAD DATE INSIDE ADDRESS SALUTATION BODY COMPLIMENTARY CLOSING

ENCLOSURE X ATTACHMENT = the extra document or picture (or other thing) that is sent with letter or email • Enclosure – we use this word in connection with letters • Attachment – we use this word in connection with emails

REASON FOR WRITTING BUSINESS LETTERS • • To inform To enquire To persuade To thank To offer goods or services To order goods or services To complain Etc.

Resources: • http: //en. wikipedia. org/wiki/Letterhead • https: //answers. yahoo. com/question/index? qid=20070814130343 AA W 9 e. T 4 • www. pixabay. com